Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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One of the good CRM for support
What do you like best about the product?
The best part is Salesforce Service Cloud is its ability to provide a unified view of customer interactions across multiple channels, including email, phone, social media, and chat. Another best part is ts advanced reporting and analytics capabilities that enable businesses to identify trends, track key metrics, and make data-driven decisions about how to improve their customer service operations.
What do you dislike about the product?
The least helpful about the Salesforce service cloud is. It is complex and challenging to set up and configure, So this requires additional training. Another potential issue is the cost of the platform, When compared with others the price seems slightly high.
What problems is the product solving and how is that benefiting you?
In business, One of the main problems that Salesforce Service Cloud helps to solve is the need for businesses to provide consistent, high-quality customer service across multiple channels. This helps to address the need for businesses to track and manage customer interactions across multiple touchpoints. By providing analytics and reporting tools that enable businesses to monitor key metrics and identify trends
Comprehensive cloud based CRM
What do you like best about the product?
Managing customer interactions and support inquiries, case management, live chat and knowledge management are nicely embedded and very easy to use in one platform. There are a ton of customization options available to maximize business results. In addition, robust reporting and dashboard offerings are great for understanding trends.
What do you dislike about the product?
It is a vast application requiring much learning before understanding the system completely. While Salesforce Service Cloud provides customization options, they are limited in their ability to customize the platform to meet their specific needs fully.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solution is helping us to manage customer service and support operations in a centralized and efficient manner.
As we know that it is cloud based and it is providing no 1 CRM Services
What do you like best about the product?
IN The saleforce Service cloud there My things Available Like Case object,LIveWeb chat, omnichannel that all make your business process automate. there is available Omnichannel
i really like this System.
i really like this System.
What do you dislike about the product?
In Side Of Macro there is Irreversible process i dislike that
What problems is the product solving and how is that benefiting you?
As you know that Salesforce Service Cloud Is Pre-built Product Of Salesforce that Automate Your CustomerService. there is Report And Dashboard Is Also providing By Salesforce.
And there Omnichannle with help of it. you can get talk with your Customer Easly.
And there Omnichannle with help of it. you can get talk with your Customer Easly.
Comprehensive service capabilities with high-quality customer service
What do you like best about the product?
I appreciate the view customization and organization capabilities of Salesforce Service Cloud. Knowing I can check the status of cases, I have assigned quickly and easily see my open tickets on my home screen makes customer service more accessible. The feature I appreciate most is the ability to check all available tickets in one location in Salesforce Service Cloud.
What do you dislike about the product?
In some cases, Salesforce can be complicated to set up. It would be better if the task system were more usThanks to Salesforce Service Cloud, I can organize all my customer information efficiently. Its open architecture lets me integrate virtually any other program or service, simplifying my workflow and ensuring customers get the best service possible.er-friendly.
What problems is the product solving and how is that benefiting you?
Thanks to Salesforce Service Cloud, I can organize all my customer information efficiently. Its open architecture lets me integrate virtually any other program or service, simplifying my workflow and ensuring customers get the best service possible.
Achieve Customer 360 with SalesForce Service Cloud
What do you like best about the product?
Case Management
Approval Process
Lead Generation
Approval Process
Lead Generation
What do you dislike about the product?
There should be more flexbility to create custom reports and Dashboards.
What problems is the product solving and how is that benefiting you?
SFSC stores the full customer information so users can view and create reports.
Case Management problem is solved using SFSC.
Case Management problem is solved using SFSC.
Excellent Cloud service platform by Salesforce
What do you like best about the product?
Service cloud is one of the best cloud service platforms offered by Salesforce. Using this service cloud, we could provide services to our clients and their customers anytime, anywhere around the world, without interruption. This has been one of the most excellent software products in cloud services. It has such a backup that would help us in providing a large number of applications accessible to the client, and the downtime would be very low when compared to other services. These are very positive things and significantly impact our client's business. It has been one of the backbones in data backup, and data that takes as the storage of the information in a service cloud is a cakewalk. Service Cloud also has vital unique features that help us in unlocking the potential of our business model and implementing the business decisions very fast when compared to other businesses or other cloud services
What do you dislike about the product?
There are drawbacks to the service cloud, especially the customer service response is lacking, and the features that need to be integrated into a service cloud are mainly data analytics on the archived data. Performing a backup on a service cloud is a bit tougher, and the further things that are not added in the service cloud or like AI-enabled to data management data migration from our system to another system, and the biggest drawback is the integration of service cloud with other platforms are getting hard once these problems are sorted out the information let's have this club would be much better service product from a Salesforce to their client and customers
What problems is the product solving and how is that benefiting you?
The Salesforce service cloud I don't know the most excellent cloud services offered by Salesforce, and it has benefited our business in many ways. The impact of a service cloud on our company has been tremendous, which has resulted in more significant revenue and profit, especially when we provide uninterrupted services during the holidays and uh holidays and weekends the delivery of the product to our customers through our cloud services has been one of the key selling points in our business it has improved our business revenue tenfold when before service cloud implemented but our client is pleased and satisfied with the service cloud offerings and the Salesforce customer service which is bit lacking but showing tremendous support for the new clients and existing customers
Excellent dashboard performance, conversions and target list resource that helps identify trends
What do you like best about the product?
Ease of use, the layout is easily tailored to the needs of the organization and it's easy to sort and extract data.
What do you dislike about the product?
Not applicable - I've been using Einstein for 1.5 years with no complaints thus far.
What problems is the product solving and how is that benefiting you?
Allowing for an update of real-time sales and pipeline data to be fed to our sales and service teams.
Service Cloud is everywhere and you never gonna miss it!!
What do you like best about the product?
I have been using SF service cloud for a quite long time and I must say the simplicity and regular new features, and integrations to several extensions is the BEST.
What do you dislike about the product?
So far I haven't seen any such issue which can impact my work productivity but I must sometimes when I resume my work, I have to relaunch the browser to resolve the connection error for extensions.
What problems is the product solving and how is that benefiting you?
It is certainly resolving the categorization so the task can be transferred/created to other teams. I really like the email addition feature so the email can be automatically BCC'd as a notes.
Bites off more than it can chew
What do you like best about the product?
Robust set of features... there's not much it can't do
What do you dislike about the product?
Lots of convoluted menus make it difficult to navigate sometimes
What problems is the product solving and how is that benefiting you?
It helps me manage all of my upcoming and past clients
Everything is very organized, easy to navigate through
What do you like best about the product?
Navigating through the site is super easy. Love how everything is organized and easy to find as well as easy to reach when needed. All my client's information is right where I need it when I need it.
What do you dislike about the product?
Sometimes the tabs can be a bit much if you don't exit out of each one individually. Maybe in the search bar when searching for a number more options could come up, if it's not typed in exactly the way it's entered in Salesforce it will not show.
What problems is the product solving and how is that benefiting you?
A major nationwide, worldwide problem is being solved right now through the software! COVID19 record keeping and what is needed from the and/or for the client are kept in a file so we know exactly how to help the person even before the phone call starts.
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