Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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Good Experience
What do you like best about the product?
Impressed how it could transform the operations
What do you dislike about the product?
It Can be a bit high on licensing costs.
What problems is the product solving and how is that benefiting you?
Efficiency and case management
Great CRM tool with convenient setup
What do you like best about the product?
I love the ability to provide custom solutions to each different support team. The service console allows us to provide the most pertinent information to our agents to streamline their work.
What do you dislike about the product?
Unfortunately one of the biggest barriers is the cost. While you do get a lot from your subscription, not all teams need the bells and whistles of the product suite and it's not as flexible with their cost structure.
What problems is the product solving and how is that benefiting you?
Case management and resource reporting. We need to know which clients are having the most issues and if any revenue is at risk. In addition, we look to see if we are properly staffed or if we need to scale our team.
Salesforce Service Cloud - Awesome Experience
What do you like best about the product?
I'd say its simplicity, adaptability, and expansion. Because of the platform's extensive customization options, businesses can modify their customer support procedures to suit their unique requirements. Additionally, chatbots and automated case routing are just two examples of the AI-powered tools that Service Cloud can use to speed up reaction times and boost client satisfaction. In general, Salesforce Service Cloud is an effective tool that can assist companies in improving client service and streamlining their support procedures.
What do you dislike about the product?
Despite the fact that I believe Salesforce Service Cloud provides a lot of useful features and advantages, some people might think the platform's cost is high compared to other customer service software options. In addition, the platform can be complicated, and it might take some time for new users to get accustomed to its numerous features.
What problems is the product solving and how is that benefiting you?
I would opine Managing customer support requests across various platforms is one of the main issues that Salesforce Service Cloud helps to resolve. With the help of Service Cloud, companies can manage customer interactions and deliver consistent support across channels by tracking and responding to queries from various channels on a single platform.
The requirement to obtain and analyse customer data in order to enhance support operations is another issue that Salesforce Service Cloud assists in resolving. Businesses can use Service Cloud to obtain insights into customer behavior, preferences, and support history to help them customise their support strategies and enhance the customer experience as a whole. Overall, Salesforce enables businesses to offer better customer support and service, which can increase client retention, happiness, and loyalty.
The requirement to obtain and analyse customer data in order to enhance support operations is another issue that Salesforce Service Cloud assists in resolving. Businesses can use Service Cloud to obtain insights into customer behavior, preferences, and support history to help them customise their support strategies and enhance the customer experience as a whole. Overall, Salesforce enables businesses to offer better customer support and service, which can increase client retention, happiness, and loyalty.
Great application
What do you like best about the product?
A lot of great out of the box features to help the customer experience. Easy to configure new solutions!
What do you dislike about the product?
Nothing, all good, no issues or concerns
What problems is the product solving and how is that benefiting you?
Helping customers resolve issues
Automate! Automate! Automate!
What do you like best about the product?
I love that Salesforce gives someone one like myself (no IT qualifications) the ability to setup a business system from scratch and fully customise it to your own unique business model. Further more the Flow Builder gives you the tools to speed up business processes to the extreme!
What do you dislike about the product?
Trailhead doesn't work for my learning style. I'd like to see more boot camps and more class room sessions. Especially in the UK.
What problems is the product solving and how is that benefiting you?
Speeding up business processes ten fold!
Salesforce Service Cloud review
What do you like best about the product?
Salesforce Service Cloud helps us to increase our service agent's productivity
What do you dislike about the product?
Nothing really I don't like but I would be very happy if Salesforce provide from CTI service.
What problems is the product solving and how is that benefiting you?
We want to provide our service agent a platform that they can perform their job efficiently
Been with SC for 5+ yrs and it keeps getting improved with new features
What do you like best about the product?
A lot of the exisiting data models out of the box are equivalent. And customisable
What do you dislike about the product?
Again, keep improving with new features via public service industry platform.
What problems is the product solving and how is that benefiting you?
One stop shop for our case management process via call center and middle office
best case management
What do you like best about the product?
This sis very useful interns of case and support management
What do you dislike about the product?
As far I know license cost would be the disadvantage for this product
What problems is the product solving and how is that benefiting you?
All type of real time use cases such has customer center , case service management and portal management
Salesforce Service Cloud took our business from an SMB to a strong competitor in the industry
What do you like best about the product?
The Salesforce Service Cloud enables our support team to work as a unit. This has changed our business and our NPS score went up by 40+ points after implementing this solution.
What do you dislike about the product?
Following cases between users should update the follower of an issue with an email summary. I think this feature is under developed by Salesforce. Chatter does not fill this void and we hope to see this improvement down the road.
What problems is the product solving and how is that benefiting you?
- We now have an all-in-one solution that helped us get out of multiple help desk solutions across our workforce.
- The Live Chat feature works great and even logs the reports for later review.
- Service Cloud reporting helps us measure data with KPIs.
- Service Cloud integrates with our VOIP phone systems and Jira.
- The Live Chat feature works great and even logs the reports for later review.
- Service Cloud reporting helps us measure data with KPIs.
- Service Cloud integrates with our VOIP phone systems and Jira.
I'm using salesforce from last one year in my current Organization
What do you like best about the product?
With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels, and on any device, was never easier.
What do you dislike about the product?
Salespeople hate feeling like they're being controlled and watched over, and sometimes they resist using the tools leadership provides for them. And when it comes to Salesforce, sometimes this reluctance is because the software doesn't actually help them.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud enables sales reps to establish effective communication with their prospects to achieve shorter sales cycles. With access to social network profiles associated with Salesforce accounts, contacts, and leads, sales reps can serve customers and prospects more efficiently
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