Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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Best
What do you like best about the product?
Best platform to work with huge data, i really like to work on salesforce my whole project is on salesforce
What do you dislike about the product?
Sometimes its working very slow. It will be great if developer make it more smooth
What problems is the product solving and how is that benefiting you?
Need improvement in speed sometimes it will be very slow while worling on it
Salesforce CRM Review
What do you like best about the product?
User friendly interface and easy to understand i.e. great UI.
What do you dislike about the product?
Integration with calling software like outreach could be better.
What problems is the product solving and how is that benefiting you?
The ease of making sales reports is seamless. You can create multiple reports for yourself and the team. The filters available make it much easier.
it's great for finding lead's email and phone number
What do you like best about the product?
It's easy to navigate, just one click and done
What do you dislike about the product?
One number should be free, not all things are free I understand but one number should be
What problems is the product solving and how is that benefiting you?
the lead's email and phone number is very hard to find, but with salesforce it's just one click away
Salesforce Service Cloud Suite - Review
What do you like best about the product?
Salesforce cloud service is awesome tool as it is helping us to automate processes and manage workflows. With its AI powered feature increased the productivity of the employees.
What do you dislike about the product?
Everything is good about this awesome tool nothing to dislike.
What problems is the product solving and how is that benefiting you?
This tool is helping us to connect right people in right time to solve the cases as fast as possible. Also it helps us to provide correct/required information with slack to perform better.
Fine-tuned Sales Management Platform!
What do you like best about the product?
The Dealer community portal is tried and true. It will help keep your sales process as polished and organized as possible from start to finish - for each and every Opportunity that comes our way!
What do you dislike about the product?
Limited integrations and customizations. It could have more partnerships when it comes to the email/text marketing platforms used by small and medium sized businesses.
What problems is the product solving and how is that benefiting you?
Keeping track of all leads / opportunities assigned to our dealership, based on each follow up step as recommended. It also keeps the estimated close day in the forefront of each opportunity.
A cloud ecommerce platform salesforce
What do you like best about the product?
Can connect with the overall india with the locale functionality of the salesforce. Easy for developers with the minimum code we can develop any feature.
What do you dislike about the product?
As a developer i only find one thing which I dislike slow code reflection after every changes made by developer. but it rarely happen so I satisfied with sales force.
What problems is the product solving and how is that benefiting you?
Easily connect to the customer. Interaction with customer and consumer is smooth.
its user friendly and had a great UX experience yet there is still room for UI improvement
What do you like best about the product?
UV experience was great & also very user-friendly to use. built as per user needs.
What do you dislike about the product?
there is not much to dislike. everything looks great but i think there could be some improvement in the front end of the UI
What problems is the product solving and how is that benefiting you?
it helped me in managing the Customer Relationship Management dataset for my small-scale business. yet was a great experience and i would be using it moving forward.
So much better than the alternatives
What do you like best about the product?
It's all in Salesforce, no more janky connections from Zendesk, Hubspot, or other services that either don't work, barely work, or require so much customization that you wonder why you bothered in the first place.
What do you dislike about the product?
There are some inherent limitations, templates, etc...that can make things annoying at times, but overall it's still so much easier to implement and integrate that there is no reason to try two solutions when one will do just fine.
What problems is the product solving and how is that benefiting you?
Customer support and success, release notes and knowledge base articles. Customer experiences so we can keep customers informed and hopefully self sufficient when troubleshooting.
Best CRM available in the market
What do you like best about the product?
Salesforce definitely provides one of the best Customer relationship management (CRM) tools and services available in the market. Its simple and easy to use user interface is simply awesome. The best thing is that you don't even have to be a tech-savvy to use it.
What do you dislike about the product?
For now, I've not come across any major issues. It would be better if there was a possibility to put a live timer/clock into it for the clients to keep the track of their aux.
What problems is the product solving and how is that benefiting you?
It helps us interact and provide support to our consumers very effectively. Since you don't need to install any extra software to use it, you can run it directly through any of your browser in desktop or even mobile.
It gets the job done but nothing fancy
What do you like best about the product?
Overall, it gets the job done, and it has enough functionalities for our company and this is on par with its competitors, so this is something I like most about it.
What do you dislike about the product?
The design is horrible in terms of UI/UX, the user interface and the user experience is not on par with the competitors. Overall, it seems they are not spending resources on improving their product.
What problems is the product solving and how is that benefiting you?
Service Cloud solves the problem of having customer service, field service, and employee service together on one platform. It benefits us since it uses AI and automation to engage customers across every service channel. It helps us create experiences that are personalized.
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