Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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Maximizing Customer Service Solutions with Salesforce Service Cloud as a Developer.
What do you like best about the product?
Salesforce Service Cloud offers several upsides for businesses, including streamlined support processes, improved customer satisfaction, real-time insights into team performance, seamless integrations and secure customer data management.
What do you dislike about the product?
Salesforce Service Cloud has potential downsides, including high cost, complexity, and potential difficulty in accessing customer support, despite offering benefits such as streamlined support processes and improved customer satisfaction.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud help me to manage customer inquiries across multiple channels, track customer interactions and preferences and securely manage customer data.
One of Best customer service support to your clients.
What do you like best about the product?
In the Service Cloud best thing I like is providing support to our customer's business.
and the support includes Messaging/CTI, Email-to-case, and Knowlege Base ,one of the best user friendly is ChatBot
and the support includes Messaging/CTI, Email-to-case, and Knowlege Base ,one of the best user friendly is ChatBot
What do you dislike about the product?
The worst side of the service cloud suit is it has costly service on exceding API calls, and the storage cost as we require to collect our customers data to give them quality services.
What problems is the product solving and how is that benefiting you?
In real-time all IT Organization follow the Sales cloud to grow their business but parallelly they want higher support for their products so the service cloud comes in the market that contains all features of the sales cloud and also provide service-oriented business throughout their customers.
Experienced Recruiter in the Salesforce Ecosystem ,Technical Writer
What do you like best about the product?
Drive digital Customer transformation and journey using Salesforce Service Cloud . Drive top level Productivity . There are multiple features of Service cloud ,like - Lightning Console ,Case Management , Automation & Workflow . Its a great tool to drive the customer journey in today's world .
What do you dislike about the product?
Cost is a Crucial factor for every business, Salesforce Service Cloud can be expensive, especially for small companiess or startups on a tight budget.
Business needs to invest extra resources in the learning curve as it has a steep learning curve
Business needs to invest extra resources in the learning curve as it has a steep learning curve
What problems is the product solving and how is that benefiting you?
Better Customer Relationship, Through Salesforce the customers can easily get connected with the service agents and resolve their queries and issues.As a result, it can improve the customer Service ,specially in the customer retention area.
Increased Employee’s Efficiency ,Now the customers and service agents can get connected instantly no matter where they both are located. Salesforce service cloud can be easily managed from any place and through any device it merely makes your agents more productive and helps in improving their efficiency and reduced their overhead costs.
Improved Case Resolution , SF Service Cloud helps to resolve the cases in a very short span of time . Better Customer Interaction
Increased Employee’s Efficiency ,Now the customers and service agents can get connected instantly no matter where they both are located. Salesforce service cloud can be easily managed from any place and through any device it merely makes your agents more productive and helps in improving their efficiency and reduced their overhead costs.
Improved Case Resolution , SF Service Cloud helps to resolve the cases in a very short span of time . Better Customer Interaction
Service Cloud is Next Gen solution to business CRM
What do you like best about the product?
Service cloud is highly configurable and easy to use tool. You can access Case and Customer under one roof with unlimited manipulations on data can be performed.Cases created via phone, webchat Or community pages.
What do you dislike about the product?
There is nothing to dislike.Expecting salesforce to bring out more robust and out of the box functionalities to make it one of the best customer solution tool.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud has helped us in managing customers complaint issues by creating cases. It has made Agent and consumers connection strong by including the features like surveys.
Service Cloud is Boom for Customer Support
What do you like best about the product?
Service cloud provides great experience for management of cases, along with its features like Omnichannel and CTI integration provides great support for Agents as well.
What do you dislike about the product?
I did not find any dislikes of service cloud, its great tool , and I love developing solutions to our client using its various out of the box functionalities.
What problems is the product solving and how is that benefiting you?
managing customers problems in simple way using case object and making use of qualtrics to send surveys to customers has benefitted alot.
Salesforce Service Cloud
What do you like best about the product?
Email to case
CTA
Service Console
Omni channel
Case Management
Support ticket system
Queue management
Knowledge base
Routing
Prebuilt Integration
CTA
Service Console
Omni channel
Case Management
Support ticket system
Queue management
Knowledge base
Routing
Prebuilt Integration
What do you dislike about the product?
Not specific everything is looks good except financial institutions so that's what FSC come into
What problems is the product solving and how is that benefiting you?
Different types of service offered
Queue management
Case management
Queue management
Case management
Review on Service Cloud
What do you like best about the product?
I like the case management, live chat and salesforce maps features in the service cloud; it helped reduce the dependency on using 3rd party tools in my project. We are leveraging it to provide the best user experience, and I Love the UI.
What do you dislike about the product?
Pricing is the pain point in the service cloud. Apart from this, we are facing challenging times regarding integration-related issues. i want improvements in these areas.
What problems is the product solving and how is that benefiting you?
1. Automation of the Incident Management Process.
2. Creation of a Knowledge base and making it easy for users to find the solution to their problem.
3. Reducing the Problem resolution time is the best part of using the service cloud suite.
2. Creation of a Knowledge base and making it easy for users to find the solution to their problem.
3. Reducing the Problem resolution time is the best part of using the service cloud suite.
Easy and Faster communication and delivery.
What do you like best about the product?
The CRM make communication effortless and allows easy interaction with end users without any issues. The UI is user-friendly and easy to use.
What do you dislike about the product?
The application is not optimised well for use on mobile. There are also some other limitations, such as integration with other platforms and limited templates.
What problems is the product solving and how is that benefiting you?
1. Gives organisations access to analytics and reporting tools to track important indicators and spot patterns.
2. Sales representatives can provide customers and prospects with better service with access to social network profiles linked to Salesforce accounts, contacts, and leads.
2. Sales representatives can provide customers and prospects with better service with access to social network profiles linked to Salesforce accounts, contacts, and leads.
Futuristic and Realistic Product Management
What do you like best about the product?
Salesforce is known for its easy going product catalogs and service Cloud suit helps in managing business's in the right way. It's hassle free and easier to hand craft a customer centric business model.
What do you dislike about the product?
What Salesforce service cloud suite may fall short in the pricing and support scenerios. But if budget isn't a constrain for the product and the client, go for it.
What problems is the product solving and how is that benefiting you?
We are working with brands where they want everything in their fingertip. Service Cloud is the right tool to manage and bring up a customer and revenue centric model in our business.
ServiceCloud - Great and Comprehensive
What do you like best about the product?
ServiceCloud allows for comprehensive solutions that can be robustly customized or out of box native functionality that is extremely useful.
What do you dislike about the product?
User Interface can be hard sometimes but can be overcome with updates from admins and/or developers.
What problems is the product solving and how is that benefiting you?
We run our internal case queue out of ServiceCloud to include all departments. We utilize automations, reporting, customizations and various case patterns department by department.
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