Agentforce Service
Salesforce, Inc.External reviews
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Review on Salesforce service cloud exam
What do you like best about the product?
Salesforce Service Cloud is a customer relationship management (CRM) platform for Salesforce clients to provide service and support to their business customers. Salesforce-based Service Cloud on its Sales Cloud product, a popular CRM software for sales professionals.
What do you dislike about the product?
Salesforce service cloud does have lots of theoretical question
What problems is the product solving and how is that benefiting you?
Making customers happier as it helps in solving the cases quickly
Great Experience
What do you like best about the product?
Automation and user Experience is fantastic.I liked almost features of service cloud,had great experience with salesforce service cloud.
What do you dislike about the product?
Nothing that i dont like about service cloud
What problems is the product solving and how is that benefiting you?
Service cloud incresing customer connections by providing good service through SaaS.
Service Cloud: Empowering Customer Support
What do you like best about the product?
Omnichannel Bolster: Benefit Cloud permits client benefit operators to associated with clients on their favored channel, such as phone, e-mail, chat, social media, and SMS, from a single bound together platform.
Automation: Benefit Cloud offers a wide run of robotization apparatuses that offer assistance robotize tedious assignments, streamline workflows, and increment efficiency.
Customizable: Benefit Cloud is profoundly customizable, permitting businesses to tailor the stage to their particular needs and requirements.
AI-powered devices: Benefit Cloud's AI-powered instruments, such as Einstein Analytics, can offer assistance anticipate client needs, give personalized suggestions, and mechanize tasks.
Scalable: Benefit Cloud is planned to scale together with your commerce, permitting you to include more clients, highlights, and capabilities as your trade grows.
Mobile App: Benefit Cloud offers a mobile app that empowers client benefit specialists to supply back from anyplace, at any time.
Analytics and Detailing: Benefit Cloud gives effective analytics and announcing apparatuses that permit businesses to track execution measurements, degree client fulfillment, and pick up experiences into client behavior.
Automation: Benefit Cloud offers a wide run of robotization apparatuses that offer assistance robotize tedious assignments, streamline workflows, and increment efficiency.
Customizable: Benefit Cloud is profoundly customizable, permitting businesses to tailor the stage to their particular needs and requirements.
AI-powered devices: Benefit Cloud's AI-powered instruments, such as Einstein Analytics, can offer assistance anticipate client needs, give personalized suggestions, and mechanize tasks.
Scalable: Benefit Cloud is planned to scale together with your commerce, permitting you to include more clients, highlights, and capabilities as your trade grows.
Mobile App: Benefit Cloud offers a mobile app that empowers client benefit specialists to supply back from anyplace, at any time.
Analytics and Detailing: Benefit Cloud gives effective analytics and announcing apparatuses that permit businesses to track execution measurements, degree client fulfillment, and pick up experiences into client behavior.
What do you dislike about the product?
Fetched: Salesforce Benefit Cloud can be costly, particularly for little businesses or new companies that have restricted budgets.
Complexity: Salesforce Benefit Cloud could be a comprehensive stage with numerous highlights and capabilities, which can be overpowering and confounding for a few users.
Learning bend: Due to its complexity, it may take a few time for clients to memorize how to utilize all of the highlights and capabilities of Salesforce Benefit Cloud effectively.
Customization impediments: In spite of the fact that Salesforce Benefit Cloud is profoundly customizable, there may be certain confinements on customization that might influence the platform's reasonableness for a few businesses.Integration challenges: Salesforce Benefit Cloud may not coordinated consistently with all other trade frameworks, requiring extra time and assets to set up integrations.Overall, whereas Salesforce Benefit Cloud offers numerous benefits, it may not be the perfect arrangement for all businesses, especially those with constrained budgets or less complex needs.
Complexity: Salesforce Benefit Cloud could be a comprehensive stage with numerous highlights and capabilities, which can be overpowering and confounding for a few users.
Learning bend: Due to its complexity, it may take a few time for clients to memorize how to utilize all of the highlights and capabilities of Salesforce Benefit Cloud effectively.
Customization impediments: In spite of the fact that Salesforce Benefit Cloud is profoundly customizable, there may be certain confinements on customization that might influence the platform's reasonableness for a few businesses.Integration challenges: Salesforce Benefit Cloud may not coordinated consistently with all other trade frameworks, requiring extra time and assets to set up integrations.Overall, whereas Salesforce Benefit Cloud offers numerous benefits, it may not be the perfect arrangement for all businesses, especially those with constrained budgets or less complex needs.
What problems is the product solving and how is that benefiting you?
Centralizing client intelligent: Salesforce Benefit Cloud permits businesses to centralize all client intuitive and information in one put, giving a bound together see of each client and their history with the commerce. This will offer assistance businesses give more personalized and productive client benefit, which can lead to expanded client fulfillment and loyalty.Improving communication and collaboration: Benefit Cloud empowers client benefit specialists to communicate and collaborate more successfully, both with each other and with clients, in any case of the channel they are utilizing. This could offer assistance diminish reaction times, progress the quality of bolster, and increment in general productivity.Streamlining workflows: With Benefit Cloud's mechanization instruments, businesses can streamline workflows and robotize monotonous errands, lessening the sum of manual work required and liberating up time for more complex assignments. This will offer assistance move forward proficiency, diminish blunders, and increment the speed of issue resolution.Enhancing client engagement: Benefit Cloud offers a assortment of instruments for locks in with clients, such as social media integration, chatbots, and personalized proposals. These devices can offer assistance businesses remain associated with clients and give a more personalized involvement, driving to expanded devotion and retention.Overall, Salesforce Benefit Cloud is outlined to fathom a extend of client service-related issues by giving a bound together stage for overseeing client intelligent, progressing communication and collaboration, streamlining workflows, and improving client engagement.
Very good to increasing the customer connectivity by provide service with the help of service cloud
What do you like best about the product?
Web to case, phone to case, chatbot, code
What do you dislike about the product?
No to dislike all features are good marvelous
What problems is the product solving and how is that benefiting you?
About new feature
Business Operations Senior Manager
What do you like best about the product?
Customization: Service Cloud allows businesses to tailor their customer service processes and workflows to their specific needs, using a drag-and-drop interface. This allows users to create a highly personalized customer service experience.
Multichannel support: Service Cloud enables businesses to interact with customers through various channels, such as email, phone, social media, and chat. This helps businesses to provide a seamless customer service experience across different platforms.
Analytics and reporting: Service Cloud provides robust reporting and analytics capabilities that allow businesses to track key performance metrics, such as response times and customer satisfaction rates. This helps businesses to identify areas for improvement and optimize their customer service operations.
Multichannel support: Service Cloud enables businesses to interact with customers through various channels, such as email, phone, social media, and chat. This helps businesses to provide a seamless customer service experience across different platforms.
Analytics and reporting: Service Cloud provides robust reporting and analytics capabilities that allow businesses to track key performance metrics, such as response times and customer satisfaction rates. This helps businesses to identify areas for improvement and optimize their customer service operations.
What do you dislike about the product?
Cost: Salesforce Service Cloud is a powerful platform, but it comes with a high price tag. The cost of implementing and using the platform can be prohibitive for small businesses or organizations with limited budgets.
What problems is the product solving and how is that benefiting you?
Poor customer experiences: Businesses may struggle to provide a consistent and personalized customer experience across different channels and touchpoints. Service Cloud allows businesses to interact with customers across multiple channels and provide a seamless and personalized experience.
Best For Service Cloud.
What do you like best about the product?
In Service Cloud, Salesforce provide 24 Hours of support system and its own Salesforce platform that is help center. Salesforce provide all services to betterment of your business Processes.
What do you dislike about the product?
Actually I'm not experienced person about service cloud so currently not found any disadvantage about service cloud. But in this world there is no 100% good things.
What problems is the product solving and how is that benefiting you?
By using service cloud we know about products life and working properly or not, by using service cloud we maintain product life as well as maintained business strategies.
Great for any customer service processes
What do you like best about the product?
Salesforce Service Cloud is very helpful with in the customer service industry. Whether is comes down to storing transaction data or creating customer records.
What do you dislike about the product?
I find it least helpful when it comes to implementing new processes for colleagues that hasn't worked in Salesforce. The learning process is very tedious.
What problems is the product solving and how is that benefiting you?
It is solving the storage of records and transactions that are entered via CS reps. We are able to pull reports of any/all customer purchase records.
SF Service Cloud
What do you like best about the product?
If you are familiar with Salesforce already it is easy to use. If you are familiar with reports in Salesforce then you will be able to create reports. Having everything in one spot is nice.
What do you dislike about the product?
It is hard to set up. We had to partner with a separate company to help us set up our service cloud. It feels old and not new and shiny. To update and change things we would like to change we need the help of a separate company.
What problems is the product solving and how is that benefiting you?
This helped us create a help center and self service options for our customers. We also started to collect CSAT scores. It helps with automation when customers reach out to us.
Salesforce service cloud voice is the best product i happen to work
What do you like best about the product?
Automatic call distribution,Real-time analytics,Intelligent routing,Voice transcription and analysis,Customizable dashboards.
What do you dislike about the product?
Complexity,Technical issues, Cost,Learning curve,imited customization.
What problems is the product solving and how is that benefiting you?
There are lots of problems faced by the customers using the company's product and they're waiting for the solution or get the response from the company. but using SCV we can able to resolve the issue by just calling the agent.
Streamlined Customer Service with Efficient Case Management Using Salesforce Service Cloud
What do you like best about the product?
Salesforce Service cloud provides a complete solution for managing customer service operations,with effecient case management, automation, analytics and easy integrations with third party applications. The customisation options make it an ideal choice for business of all sizes looking to streamline their operations and provide excellent customer service.
What do you dislike about the product?
While there are occasional system glitches, and limited customisation options, Salesforce Service Cloud has still helped me streamline customer service and provide excellent support.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud benefits me as a sales executive by providing efficient case management, streamlined operations and comprehensive analytics tools which enables me to provide better customer service and drive business growth.
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