What do you like best about the product?

Salesforce service cloud is very nice tool to cater the service environment in respect to the customer engagement and customer support. The experience itself is very smooth and interesting.

What do you dislike about the product?

I have not found anything very specific but I would like to suggest the standard UI can be enhanced which can tends to a better view in respect to the business.

What problems is the product solving and how is that benefiting you?

With salesforce service cloud the business gets the use case which can be quickly addressed and effectively solution in terms of customer service. With this Salesforce service, cloud also helps to manage things on single screen.

What do you like best about the product?

Salesforce Service Cloud supports multiple channels of customer communication, including email, phone, chat, social media, and more. This enables businesses to engage with customers through their preferred channels and deliver consistent support experiences across platforms.

What do you dislike about the product?

While Service Cloud offers extensive customization options, making complex modifications or tailoring the platform to specific business needs can be challenging without technical expertise.

What problems is the product solving and how is that benefiting you?

Salesforce Service Cloud helps businesses address customer inquiries and issues more efficiently. It provides a centralized platform to manage and track customer cases, ensuring that nothing falls through the cracks.

What do you like best about the product?

Case Management
Omni Channel
Activity
Chat and Messaging
Einstein Bot

What do you dislike about the product?

How to create a call conversation and should it be a case, activity etc.

What problems is the product solving and how is that benefiting you?

To track the agent's performance.
Customers can connect easily with us.

What do you like best about the product?

Service Console where we developed for call center agents

What do you dislike about the product?

Nothing specific to dislike as product provides lot of features

What problems is the product solving and how is that benefiting you?

Addressing customer issues

What do you like best about the product?

Artificial intelligence (AI) capabilities in Service Cloud to enhance customer service. Features like Einstein Case Classification, Einstein Reply Recommendations, and Einstein Next Best Action provide intelligent insights, automate repetitive tasks, and suggest relevant actions to agents, improving productivity and service quality.

What do you dislike about the product?

Salesforce Service Cloud is a cloud-based platform, which means it requires a stable internet connection to access and use its features. In scenarios where internet connectivity is limited or unreliable, users may face difficulties in accessing the platform and providing real-time support.

What problems is the product solving and how is that benefiting you?

Service Cloud is built on the Salesforce platform, providing scalability and flexibility for businesses of various sizes. It can be customized to meet specific requirements and integrated with other Salesforce products and third-party systems. This adaptability allows businesses to scale their customer service operations as they grow and align the platform with their unique workflows and processes.

What do you like best about the product?

In the Service Cloud, I like assignment rules as well as omni routing because we do not need to assign cases to agents manually. Assignment rules will assign cases to the eligible agents automatically. I like the service console in the service cloud.

What do you dislike about the product?

We don't have a call option in service cloud. For a phone call, we have to integrate with AWS.

What problems is the product solving and how is that benefiting you?

After selling your product to your customer, if they get any issues with that product, Then the service cloud will help you manage their Queries through case objects.
The main benefit of the service cloud is once you get cases from your customer, those cases automatically assign to the agents.

What do you like best about the product?

Comprehensive Client Back: Salesforce Benefit Cloud offers a wide extend of devices and highlights to oversee client back proficiently. It empowers businesses to handle client request, cases, and issues over numerous channels in a centralized platform.

Omnichannel Bolster: Benefit Cloud permits businesses to supply back through different channels, counting mail, phone, chat, social media, and self-service entries. This empowers clients to select their favored communication strategy and get reliable bolster over diverse channels.

Case Administration: Benefit Cloud offers strong case administration capabilities, permitting back specialists to track, oversee, and resolve client issues successfully. It gives a bound together see of cases, empowering operators to get to client data, history, and past intuitive to supply personalized and productive support.

Knowledge Base: Benefit Cloud incorporates a information base where businesses can store and organize data, articles, FAQs, and investigating guides. This enables clients to discover answers to common questions and issues on their claim, decreasing the require for specialist assistance.

Automation and Workflow: Benefit Cloud offers computerization highlights such as workflow rules, macros, and prepare builder, which offer assistance streamline bolster forms and make strides operator efficiency. It permits businesses to computerize tedious errands, relegate cases naturally, and make customized workflows based on particular criteria.

Analytics and Announcing: Benefit Cloud gives vigorous announcing and analytics capabilities, permitting businesses to track key measurements, degree bolster group execution, and pick up bits of knowledge into client fulfillment levels. This data-driven approach makes a difference recognize zones for advancement and make data-backed choices to improve client support.

Integration with other Salesforce Items: Benefit Cloud consistently coordinating with other Salesforce items,
such as Deals Cloud and Showcasing Cloud. This integration empowers businesses to have a bound together see of client intuitive over distinctive divisions, cultivating collaboration and guaranteeing a steady client experience.

Scalability and Customization: Benefit Cloud is profoundly adaptable and can cater to wants of businesses of all sizes. It offers a wide run of customization alternatives, permitting businesses to tailor the stage to their particular necessities and workflows.

Mobile Bolster: Benefit Cloud gives versatile apps for both back specialists and clients, empowering them to get to and oversee back cases on the go. This adaptability permits for speedier reaction times and made strides client satisfaction.

Community and Collaboration: Benefit Cloud offers community features that empower businesses to form online communities where clients can interface, collaborate, and discover arrangements. This cultivates self-service and peer-to-peer support, reducing the workload on back operators whereas engaging clients to assist each other.

What do you dislike about the product?

Complexity: A few clients discover that Salesforce Benefit Cloud can be complex to set up and design, particularly for businesses with one of a kind or complex back forms. The stage offers broad customization choices, but this could too make it more challenging for directors and requires ability or preparing to optimize its use.

Cost: Salesforce Benefit Cloud could be a strong endeavor arrangement, and the estimating can be a critical venture for little or medium-sized businesses. The fetched may incorporate authorizing expenses, usage costs, and continuous upkeep costs, which can be a thought for organizations with budget constraints.

Learning Bend: Due to its comprehensive include set, clients may require a few time and preparing to completely get a handle on and utilize all the capabilities of Salesforce Benefit Cloud. Unused clients or chairmen may require extra assets and back to ended up capable in exploring the stage and leveraging its functionalities.

Customization Complexity: While the customization choices in Benefit Cloud are broad, a few clients may discover the method of fitting the stage to their particular needs challenging. Progressed customization, such as making complex workflows or coordination with outside frameworks, may require specialized information or the help of Salesforce specialists or developers.

Integration Challenges: Whereas Salesforce Benefit Cloud coordinating well with other Salesforce items, joining with outside frameworks or third-party applications can now and then be more complex. Clients may experience challenges in syncing information or guaranteeing consistent integration with existing instruments and systems.

User Interface: Whereas Salesforce has made endeavors to move forward the client interface and client encounter over the a long time, a few clients still discover the
interface to be complex and overpowering. In any case, it's worth noticing that Salesforce proceeds to discharge upgrades and improvements to address these concerns and move forward usability.

Dependency on Web Association: Salesforce Benefit Cloud may be a cloud-based arrangement, which suggests it depends on a steady web association for continuous get to. Clients in zones with unreliable internet network may encounter challenges in getting to the stage or may got to depend on offline usefulness when the association is disturbed.

What problems is the product solving and how is that benefiting you?

Divided Client Bolster: Numerous businesses battle with divided client bolster forms, where client request and issues are dealt with through dissimilar channels and frameworks. Salesforce Benefit Cloud gives a bound together stage to centralize client back operations, empowering businesses to oversee and resolve client cases reliably over different channels.
Benefit: By centralizing client bolster, businesses can give a consistent and cohesive back encounter, driving to moved forward client fulfillment and loyalty.

Inefficient Case Administration: Wasteful case administration can lead to delays, miscommunication, and uncertain client issues. Salesforce Benefit Cloud offers strong case administration capabilities, permitting bolster operators to track, prioritize, and resolve client cases effectively.
Benefit: Productive case administration makes a difference businesses streamline their bolster operations, decrease reaction times, and give convenient and viable arrangements to client issues.

Lack of Perceivability and Collaboration: Without a centralized framework, businesses regularly confront challenges in getting a all encompassing see of client intelligent and collaborating over distinctive offices. Salesforce Benefit Cloud gives perceivability into client intuitive, empowering groups to work together and share data to provide way better support.
Benefit: Progressed perceivability and collaboration cultivate a facilitated approach to client bolster, guaranteeing reliable and personalized encounters over all touchpoints.

Limited Self-Service Choices: Businesses that need self-service alternatives may battle to meet client desires for prompt help and data get to. Salesforce Benefit Cloud offers a information base and self-service entrances, engaging clients to discover answers to common questions and troubleshoot issues independently.
Benefit: Self-service alternatives decrease the workload on back specialists, empower clients to discover speedy resolutions, and give 24/7 back accessibility.

Incomplete or Wrong Client Information: Fragmented
or scattered client information can prevent bolster agents' capacity to supply personalized and educated help. Salesforce Benefit Cloud gives a centralized client database, solidifying pertinent client data and interaction history.
Benefit: Total and exact client information prepares bolster operators with the bits of knowledge they got to convey personalized bolster, expect client needs, and construct more grounded client relationships.

Lack of Bits of knowledge and Analytics: Without get to to strong detailing and analytics, businesses may battle to degree bolster group execution, distinguish regions for advancement, and make data-driven choices. Salesforce Benefit Cloud offers announcing and analytics capabilities to track key measurements, degree client fulfillment, and pick up experiences into back operations.

What do you like best about the product?

Service cloud provide the feature to easier the user life to solve the customer issue and keep a track of daily activities

What do you dislike about the product?

Not any dislike only we need time to time updated features intimation

What problems is the product solving and how is that benefiting you?

Helping me to track all the activities undertaken, maintain records for review of supervisors, managements etc

What do you like best about the product?

Increasing custmor engagement and more custmor satisfaction

What do you dislike about the product?

No to dislike but only need to updated when new features available

What problems is the product solving and how is that benefiting you?

It is beneficial when case assigned and resolved as per steps with in time

What do you like best about the product?

Salesforce Service Cloud capabilities and automation enable service organizations to provide world class support to their customers.

What do you dislike about the product?

Salesforce Service Cloud can improve mobile experience to allow customers to better self-serve their service needs.

What problems is the product solving and how is that benefiting you?

Salesforce Service cloud allows customer service teams to quickly understand the sentiment of the customer while researching and resolving their support needs.