Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce service review
What do you like best about the product?
The most important think that I feel about the Salesforce service cloud is the speed and the accuracy. Work can be done much faster through Salesforce service cloud
What do you dislike about the product?
There is apparently nothing that I dislike about Salesforce Service Cloud as of now
What problems is the product solving and how is that benefiting you?
We basically do all our daily work through Salesforce Service Cloud. It is a one stop shop for all our needs
The Salesforce is very useful
What do you like best about the product?
The seed is good to access and there is no server issue with the Salesforce, if anything happens also it is cleared within few seconds. All is good 👍
What do you dislike about the product?
The dislike point is if it kept the Salesforce for 10 mins as not using it is been closed
What problems is the product solving and how is that benefiting you?
It is more beneficial for my work
Secure and Big space to manage business data
What do you like best about the product?
The simple and secure functionality of Salesforce Sales Cloud suite.
What do you dislike about the product?
The data upload speed and download speed is slow and bandwidth is low.
What problems is the product solving and how is that benefiting you?
The management of large amount of realtime data becomes easy using this.
Supportive Team and Community
What do you like best about the product?
Easily put together forms and omni-channel processes.
Create templates for apps with the Data Model Editor and style with Themes.
Robust library of out-of-the-box controls.
Create templates for apps with the Data Model Editor and style with Themes.
Robust library of out-of-the-box controls.
What do you dislike about the product?
Still has some kinks to work out. (Small bugs in UI)
Categorization and Search need some work.
Not as intuitive as some other programs.
Categorization and Search need some work.
Not as intuitive as some other programs.
What problems is the product solving and how is that benefiting you?
Allows for low-code development of omni-channel experiences. Primarily using it to improve client experience and form digitization efforts.
Excellent experience with Service cloud
What do you like best about the product?
Omni channel, case management, entitlement and milestone, knowledge object features
What do you dislike about the product?
Case routing through limited channels, knowledge management limitations
What problems is the product solving and how is that benefiting you?
Customer services, call centre support, customer success
SERVICECLOUD AT SALESFORCE ECOSYSTEM IS VERY STRUCTURED
What do you like best about the product?
TABS CAN BE CUSTOMISED AS PER THE USERS NEED, AND ALSO WE CAN ACCESS MANY KIND OF INNOVATIVE PROGRAMMATIC SOLUTION IN THIS ECOSYSTEM
What do you dislike about the product?
THE DISLIKE IS TO ENABLE THE CERTAIN THINGS, YOU HAVE TO KNOW THE PROPER UTILIZATION OF ALL THE SYSTEM DEFAULT AND / OR EXTERNAL THING ALSO WHERE FROM YOU CAN FIND OR ACCESS IT
What problems is the product solving and how is that benefiting you?
ENGAGING PEOPLES VIEW ON THE BUSSINESS SUPPORT AND ALSO THE ANALYTICAL VIEW WITH POSITIVE IMPACT AND HELPING APPROACH TO THE CUSTOMER
Comprehensive Customer Service Management Platform
What do you like best about the product?
Salesforce Service Cloud Suite offers a wide range of features and capabilities that diverse the needs of Customer Service Operations. The inclusion of Einstein AI within Service Cloud brings powerful automation and intelligence to customer service operations.
What do you dislike about the product?
Salesforce Service Cloud Suite Pricing Structure is high for smaller business and organizations. Integrating with third-party applications or systems may acquire additional configuration and development work.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud Suite helps us to deliver exceptional customer service and support across various channels, including phone, email, social media, chat and more.
I customized salesforce cloud for my several clients and they were so satisfied with the salesforce.
What do you like best about the product?
Its built-in features to manage my leads and opportunities make it easy for my clients to manage their business.
What do you dislike about the product?
There is no such thing as disliking. It's such an excellent platform for all businesses.
What problems is the product solving and how is that benefiting you?
Automating the lead generation and managing my opportunities has become so easy.
Easily understandable service to work with.
What do you like best about the product?
Features that can be used for ease the task given.
What do you dislike about the product?
The site is not attractive enough appearance wise.
What problems is the product solving and how is that benefiting you?
Salesforce is the primary tool used for clients contacting the internal team within the department to raise issues regarding their concerns. As a person within the team, I helps me to understand their problems better and solve them efficiently using the features provided in salesforce.
Salesforce Service Cloud Review
What do you like best about the product?
I like the features for Case resolution and also Knowledge Base
What do you dislike about the product?
I don't have any points of disliking in service cloud
What problems is the product solving and how is that benefiting you?
From the point of Customer Happiness Service cloud is big help when comes to the case resolution
showing 4,701 - 4,710