Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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Good service and support platform
What do you like best about the product?
It can handle customer inquiries, issues and requests in efficient way and can be easily personalise as per the requirement.
What do you dislike about the product?
It is expensive for licencing and customization.
It has some limitations for integrations with other applications.
It has some limitations for integrations with other applications.
What problems is the product solving and how is that benefiting you?
It benifits to business by providing a platform to streamline and enhance customer satisfaction. Salesforce service cloud can be used to automate routine tasks.
About my experience on Salesforce Service Cloud
What do you like best about the product?
The most helpful thing is Custom report & dashboard,as it provides 360° view for professionals that allow us to track customer info easily. Also automatic case routing is one more exciting thing in service cloud.
What do you dislike about the product?
Customer service contact options are very limited in Service Cloud.
What problems is the product solving and how is that benefiting you?
It solves majority of problems by its own bases on one time custom implementation. Because of this, it saves lots of my time
I have around 3 year of experience in service cloud
What do you like best about the product?
I personally in service cloud like account management, case management, flows, Einstein Chatbot, SLA, milestone, micros and knowledge articles it's awesome features to improve the client productivity.
What do you dislike about the product?
As per my knowledge all good not feel like any dislikes about service cloud all features are very awesome and helpful to the client
Thanks you salesforce for making incredible product.
Thanks you salesforce for making incredible product.
What problems is the product solving and how is that benefiting you?
It is very helpful for our clients like the response time while Einstein chatbot means live agent communication to the customer, and provide a streamline support to their customers, provide the lead management and their services.
I have 4.8 year of experience in Salesforce service good. It is the good experience to work.
What do you like best about the product?
Below are the few things which I personally like
Einstein Chatbot
Acknowledge management/Article
Case management
Digital engagement
SLA and milestone
And service cloud pre built functionality.
All those things help client to streamline their work and increase the productivity.
Einstein Chatbot
Acknowledge management/Article
Case management
Digital engagement
SLA and milestone
And service cloud pre built functionality.
All those things help client to streamline their work and increase the productivity.
What do you dislike about the product?
As of now I did not find regarding this, all very awesome.might be there is something but have not gone through this. So as per my experience all are good.
Thanks for giving this opportunity.
Thanks for giving this opportunity.
What problems is the product solving and how is that benefiting you?
For providing a steamline customer support and thier response time and pre built functionality like case management, Einstein chatbot, and account lead management
It was very easy to operate the menus and the cloud connectivity was awesome
What do you like best about the product?
File upload speed to download , both was very fast. Chatter features is also good.
The best thing about cloud was the instant uploadation to the server. Triaging features were also good. The chatter options which was BEST i can talk to anyone of the client just be searching the name with great features of formatting also and tagging others also
The best thing about cloud was the instant uploadation to the server. Triaging features were also good. The chatter options which was BEST i can talk to anyone of the client just be searching the name with great features of formatting also and tagging others also
What do you dislike about the product?
Auto logged out when away for the desktop even for 1 hrs that is very less and should be option according to the workload
What problems is the product solving and how is that benefiting you?
I can communicate easily with differenet clients just be searching the name in chatter
Best CRM tool there
What do you like best about the product?
I uses salesforce on daily bases as I'm working as a senior client support analyst. It is easy to use and very helpful to get reports as well. East to track cases also.
What do you dislike about the product?
I would say it is bit complicated to understand at first. Sometimes the connection get disconnected as wel. When lightning version came all got changed and had to start over.
What problems is the product solving and how is that benefiting you?
I use salesforce for case management where clients will raise cases and i'll be working on them. It is very effective to handle clients concerns through salesforce.
Power full Digital Enggagement tool
What do you like best about the product?
Wonderful experience with digital engagement provides smooth connections with customers from social media platforms.
1. WhatsApp
2. Live Web Chat
1. WhatsApp
2. Live Web Chat
What do you dislike about the product?
Sometimes for new users product adoption is a bit challenging on UI point of view.
What problems is the product solving and how is that benefiting you?
360-view connection with customers increases the efficiency of agents working in comparatively less time.
Awesome
What do you like best about the product?
The service cloud have many pre build functionalities that make the work easier and reduce time and efforts. The best part of service cloud that I like is the automated case management.
What do you dislike about the product?
As there are no limitations in service cloud but one I found is there are pre build configuration but sometimes it is not possible to use it easily, it can be simplified easily or help documents should include extra detail
What problems is the product solving and how is that benefiting you?
Live chat is one of the best functionality and the other is Omni channel which helps in case assignment and easy handling of cases. Service cloud case to email is also good
Excellent point to click tool available in market
What do you like best about the product?
The entitlments and milestones is the best feature. The einstien bots is a great feature too. Another more importnat feature that I love is their lightning dashboard those are interactive. Very great product indeed.
What do you dislike about the product?
I do not think there is anything to point out for, but the UI can be changed for good. Now a days the Generative AI is gathering market that also can be taken into account.
What problems is the product solving and how is that benefiting you?
its point and click so the time to market is subtaintially respected compared to other products. Highly interactive case lifecycle management and milestones helps the SLAs to be respected
Super customizable and easy to build any service process your business needs
What do you like best about the product?
different ways of case creation automations and entitlement and milestone features, knowledge management
What do you dislike about the product?
eventhoug its part of salescloud, the out of the box quote management functionlities are very basic
What problems is the product solving and how is that benefiting you?
easy to handle customer related services through many out of the box features like, case management, knowledge management etc
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