Agentforce Service
Salesforce, Inc.External reviews
6,977 reviews
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Einstein Chat bot and OmniChannel
What do you like best about the product?
The user easily solve issues through live web chat connect with agent and explain their issues.Agent explained the user problem and solve issues.
What do you dislike about the product?
Some times the omni channels automatic show offline when the internet connection is low .The omni channels status does not show available all the time when the agent is login in the sales force systems.
What problems is the product solving and how is that benefiting you?
The user can solve their issues in some times using the sales force live web chat WhatsApp.the sales force increase the sales and support productivity
Salesforce sales cloud
What do you like best about the product?
Automating my sales process and helping my sales team
What do you dislike about the product?
cost of the application as for small business it could be high
What problems is the product solving and how is that benefiting you?
automating the sales process
Live web chat and Einstein chat bot
What do you like best about the product?
It helps efficient engagement of users with customers and agents which reduces time and increase productivity of businesses. It act as a junction for digital and social platform where communication happen smoothly within no time.
What do you dislike about the product?
There is no option for audio and video call in chat bot. Integration process is very lengthy and time consuming. There should be inbuild integration of products or platforms which is widely used in bussiness process to enhance the efficiency of the services.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps customer to connect users or agents smoothly. Chat bot benefitting in connecting with customer and it incresased the engagement and productivity.
Readymade Customer Management System
What do you like best about the product?
The integration of case management and knowledge base was very helpful in reporting and support
What do you dislike about the product?
The pricing model could be better and the setup could be made more accessible with little knowhow of the service cloud.
What problems is the product solving and how is that benefiting you?
Streamlining the reporting which we used for fintech product and also helping with customer inquiries.
A leading platform for the customer service industry to empower businesses.
What do you like best about the product?
Its ability to seamlessly integrate various customer communication channels like emails, chat, social media, and phones eases the work of managing customer interactions from a single window.
What do you dislike about the product?
Setting up a service cloud initially requires planning and configuration. This requires time and a knowledge base. Businesses without dedicated technical resources need extra effort and spending.
What problems is the product solving and how is that benefiting you?
Analytics and reporting problem
Service cloud reporting and analytics tools provide insights into agent performance, customer satisfaction, and service trends. These data-driven insights are helping the business make informed decisions to improve customer service operations.
Service cloud reporting and analytics tools provide insights into agent performance, customer satisfaction, and service trends. These data-driven insights are helping the business make informed decisions to improve customer service operations.
Best Case Management Platform
What do you like best about the product?
One of the best case management platform, which gives complete 360 view of customer with all the issues progress reports.
What do you dislike about the product?
For new users there's a learning curve which at times can be cumbersome.
What problems is the product solving and how is that benefiting you?
Easy customer connect with tools and application features inbuild in the service cloud.
Einstein chat bot with live web chat
What do you like best about the product?
Customer can connect with agents to convey their issue whenever agents are available , they can communicate with them live and even if agents are not available , service cloud provide feature to create a case with their corresponding concerns with having their chat attached.
What do you dislike about the product?
Due to less users using service cloud currently , if we got stuck on some issue or error then we cannot find the related solution on community of service cloud.
What problems is the product solving and how is that benefiting you?
From live web chat we created lead, case and save the customer review in Salesforce.Any time customer connect with agents and find their solution with our agents.
Tools For Services
What do you like best about the product?
It provides live web chat, WhatsApp chat, text messages, and Einstien bot services to interact with customers. all the request comes only the omni-channel
What do you dislike about the product?
for the service cloud, the salesforce community is very low we don't get any tutorials easily.
What problems is the product solving and how is that benefiting you?
The customer directly contacts to support team and the support team solves there issues.
Service cloud is an intelligent tool to service your customers efficiently
What do you like best about the product?
I have been using service cloud for the past 2 years. It has all the functionalities required to send the case to the best possible agent automatically. You just need to set up its mail system properly.
What do you dislike about the product?
I like it the most. But sometimes the setup became a bit tricky.
What problems is the product solving and how is that benefiting you?
It can automatically send the cases to the desired person automatically based on the criticality of the case.
Easy solutions to IT process
What do you like best about the product?
The configuration is easy and also as on cloud the on premise things is eliminated
What do you dislike about the product?
The integrations can be handled through out of box spokes other than creation custom.
What problems is the product solving and how is that benefiting you?
Business process
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