Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Salesforce streamline our enquire process ensuring multi-channel communication with our studentt
What do you like best about the product?
The ability to seamlessly switch betweeen different channels and ensure a complete meaningful journey
What do you dislike about the product?
Sometimes custom development gets clunky.
What problems is the product solving and how is that benefiting you?
Is managing our student relationship and enquirer processes
Service Cloud to do Business Better
What do you like best about the product?
The ability to have your customer service team, build workflows, easily resolve customer issues and one easy portal for teams to access. Really streamlines processes
What do you dislike about the product?
Sometimes trial and error to set up the right workflow, what can help the team do better, faster
What problems is the product solving and how is that benefiting you?
Building flows that remove manual work so teams can concentrate on real customer service issues and provide superior customer service
Effortless Customization with Top-Tier Metrics
What do you like best about the product?
I love how easy it is to customize Salesforce Service Cloud. It lets me keep all the essential information at my fingertips, which is a big plus. The metrics provided are invaluable in demonstrating the service as a value center, not just a cost. The new agent tools are fantastic for case prioritization, speeding up the customer service process. Customization features and omnichannel routing would convince me to repurchase, as they significantly enhance user experience.
What do you dislike about the product?
I do think email threading needs some work for email to case functionality.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud provides essential metrics that transform service from a cost to a value center. It allows easy customization and enhances efficiency with prioritization tools, improving customer service speed.
Salesforce Service + Shopify eComm
What do you like best about the product?
Platform flexibility, easy to add custom fields and objects
What do you dislike about the product?
A little too Enterprise for many of my clients in retail
What problems is the product solving and how is that benefiting you?
So many but recently it's been great at self service chat bot for case deflection
Service Cloud has revolutionized our business
What do you like best about the product?
The integration into our business process has transformed our customer experience.
What do you dislike about the product?
It is evolving so quickly it is difficult to keep up with all the features.
What problems is the product solving and how is that benefiting you?
Creating a unified customer experience
Principal, Business Systems
What do you like best about the product?
Customer centric tool with out of the box functionality. You get more value from the tool when integrated with additional Salesforce clouds making it a very powerful tool.
What do you dislike about the product?
Pricing structure. Hey, we're looking for a bargain.
What problems is the product solving and how is that benefiting you?
AHT, CDST, and a unified CRM. All three were accomplished with the metrics we were tracking post go-live.
Great product, highly customizable
What do you like best about the product?
Highly customizable to your business needs and processes
What do you dislike about the product?
Customizations can be time consuming and difficult to maintain without deep technical expertise
What problems is the product solving and how is that benefiting you?
Routing and custom call scripting and processing
Dreamforce service cloud
What do you like best about the product?
Chat, call is easily available for sale and service people. Easy to get all the information at one place so sales can provide faster and better services
What do you dislike about the product?
Service cloud complex. For Omni channel not enough resources to walk through and use those.
What problems is the product solving and how is that benefiting you?
Service cloud routing case to the right queue . Live chat and providing all info at one place for customer support, operation team.
Service Cloud provides agents with the tools to be effective in supporting Customers.
What do you like best about the product?
The ability for customers to connect with service agents through multiple channels.
What do you dislike about the product?
The struggle to manage individual contacts against enterprise contacts for an Account.
What problems is the product solving and how is that benefiting you?
Seevice Cloud helps us to support customers globally. ChatBot can assist customers outside 'normal' business hours.
Best crm solution for your customer service
What do you like best about the product?
Service cloud is a complete crm solution. You can manage all communication channel with your customers and deliver a simple solution to your agents.
What do you dislike about the product?
Multiple sku to have all the features and not afordable
What problems is the product solving and how is that benefiting you?
One solution for all channel (email, Phone, whatsapp, chat etc) and manage with omni channel
Better adoption by agents
Better reporting
Better adoption by agents
Better reporting
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