Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Service Cloud
What do you like best about the product?
It has made my job better, and easier customer cases.
What do you dislike about the product?
It could be optimized a bit better, please use AI more.
What problems is the product solving and how is that benefiting you?
It keeps cases within the same platform as our Sales.
Wonderful product platform
What do you like best about the product?
We are using service cloud to utilize the Omni channel tool. Allowing case disposition for each case created and allowing us to collect why end users are reaching out for assistance.
What do you dislike about the product?
Salesforce can be difficult for newer users. There is a learning curve for none salesforce users that requires extra handholding. Once over the hump everyone is excited about the tool
What problems is the product solving and how is that benefiting you?
We are using the service cloud for the Omni channel tool solving our call center issue with a previous vendor.
Turn it on, set it up, and it just works
What do you like best about the product?
The products has most needed service functionality built in so it doesn't need customization. The hardest part of setting it up is educating business owners of what it can do out of the box - which is not a bad problem the have when trailheads can help do that for you.
What do you dislike about the product?
We had to spend time teaching our business users a new language so they could understand the capabilities. Once they spoke the language, we were able to meet their requests 90% of the time with no customization.
What problems is the product solving and how is that benefiting you?
We've turned service cloud into the system of record for customer interaction. It was easy to give a 360 view of customer interaction with the out of the box service cloud functions.
Its a great tool to create service tickets and great customer service
What do you like best about the product?
Great automation and integration with perferal systems
What do you dislike about the product?
Too huge to install for small companies.
What problems is the product solving and how is that benefiting you?
Customer service. Great assignment rules
Case Escalation's easy to use
What do you like best about the product?
I like Case Escaltions notifications. They help the team stay on top of cases
What do you dislike about the product?
List Views can't edit when different record type.
What problems is the product solving and how is that benefiting you?
Handing incoming dealer questions and customer complaints
Best product
What do you like best about the product?
Cover a lot of the needs and very flexible, can be unique to certain situations and requirements
What do you dislike about the product?
There are nothing at the moment that stands out
What problems is the product solving and how is that benefiting you?
Help clients achieving their goals and needs to make things better and effective
Service cloud review
What do you like best about the product?
I like that it is easy to use and understand and there are so many useful ways of service related issues.
What do you dislike about the product?
Sometimes the service cloud can be a little confusing if you aren't that knowledgeable of the proccess and automations.
What problems is the product solving and how is that benefiting you?
Cases and issues that dealers have
Service Cloud driving HR and Procurement Services in JNJJ
What do you like best about the product?
Helps our teams provide HR knowledge Articles and Case Management and make it so easy to manage. Omni channel support makes the service key to our success.
What do you dislike about the product?
Can be somewhat complex for new developers to the platform.
What problems is the product solving and how is that benefiting you?
HR and Procurement services support.
Great Service platform
What do you like best about the product?
Omni-channel, Knowledge base, case classification
What do you dislike about the product?
Sometimes chat disconnects. Its overall great but knowledge base is sometimes hard to maintain
What problems is the product solving and how is that benefiting you?
Get ready with case assign directly from omnichannel
Service Cloud gives your business a customer 360
What do you like best about the product?
Everything is tied in together with sales cloud, giving you a single place for your users to see all the data about your customers. There's no integration, it's all native. Add in great apps like chat and knowledge, it's the full package!
What do you dislike about the product?
I wish lightning email templates were more available for automation, but the classic ones still work well.
What problems is the product solving and how is that benefiting you?
Giving us a place to give customers the best experience when connecting with us for issues.
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