Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Transformation
What do you like best about the product?
Service cloud has allowed us to change the customer experience for our service teams. With the integration of knowledge management we have seen an overall increase in quality.
What do you dislike about the product?
The limitation of the fields and occasionally the layout requires a UI developer
What problems is the product solving and how is that benefiting you?
Allowing us the visibility to common requests so we can focus on automation.
Salesforce Service cloud is a top solution in the industry
What do you like best about the product?
It's configurable through declarative tools. There are many tools that help non-programmers build and deliver a solution.
What do you dislike about the product?
Need it to support multiple LoB's. Running into limits rolling out to multiple teams.
What problems is the product solving and how is that benefiting you?
Service customers faster
Service Cloud helps us help our customers
What do you like best about the product?
I love how everything is at your fingertips with Service Cloud. Our Support Reps are able to access all relevant data in one place and quickly respond to questions and resolve issues.
What do you dislike about the product?
If Service Cloud is not set up correctly, it can cause your support reps to spend a lot of time trying to find information.
What problems is the product solving and how is that benefiting you?
Our Support Reps are able to handle emails, phone calls,and chat all from the same screen. It's facing them a lot of time.
Easy to learn, easy to use
What do you like best about the product?
There are a ton of tools out there, but very few that have a community like Salesforce's. People who are experts in their product are PROUD to be experts and will help you whenever you get stuck.
What do you dislike about the product?
It's expensive and sometimes the sales
Reps want to sell you things you don't need to hit their numbers.
Reps want to sell you things you don't need to hit their numbers.
What problems is the product solving and how is that benefiting you?
Call center case management and HR employee case management.
We are able to keep track of customer needs and give them Continuity when they reach out to us, use data to suppress people from marketing who have issues, keep call reason statistics and report on it to see where we can improve.
We are able to keep track of customer needs and give them Continuity when they reach out to us, use data to suppress people from marketing who have issues, keep call reason statistics and report on it to see where we can improve.
Salesforce Service Cloud
What do you like best about the product?
Keeping track of internal ticket issues and troubleshooting with our reports or technology.
What do you dislike about the product?
Sometimes it can be glithcy and the reporting on usage can be a bit more streamlined.
What problems is the product solving and how is that benefiting you?
Managing technical support and user support issues when using our salesforce technologies.
Ecu service cloud review
What do you like best about the product?
All customer data is in there accessible to all users in our organisation.
What do you dislike about the product?
That you can't change categories for one team without changing it for all
What problems is the product solving and how is that benefiting you?
Manage customer interactions through all channels (besides voice)
E2E solution at its best
What do you like best about the product?
Ability to serve customers effectively and efficiently.
What do you dislike about the product?
Lincensing costs impact internal politics
What problems is the product solving and how is that benefiting you?
Case management solutioning
Amayzing
What do you like best about the product?
The service console boost the productivity of any user.in addition the level of customization ist just amazing and fits the processes of every customer needs so far.
What do you dislike about the product?
Field service overall and especially field service mobile flows are just a pain. I wish there is a way to have a look inside of the scheduling logic in depth. This would be very helpfull
What problems is the product solving and how is that benefiting you?
Salesforce is perfect to streamline all important information directly to the user. Due to flow automation rnoyying work steps can be handled automatically and the user can concentrate on the important tasks
Looking forward to self service capabilities
What do you like best about the product?
Allows agents to have information while speaking with customers
What do you dislike about the product?
That you have to purchase experience cloud as an addition for self service
What problems is the product solving and how is that benefiting you?
Attempts to arm agents with info about customer
I enjoy the ease of use.
What do you like best about the product?
It's easy to use and allows for the opportunity to customize the experience for each customer.
I also find the interface allows for quick and efficient onboarding of new employees.
I also find the interface allows for quick and efficient onboarding of new employees.
What do you dislike about the product?
I wish it was a little bit faster and prettier to look at.
What problems is the product solving and how is that benefiting you?
It is allowing us to create one touch resolutions for our customers.
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