Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Great insights
What do you like best about the product?
The ease of creating custom dashboards and associated reports
What do you dislike about the product?
slowness of our connections affects performance
What problems is the product solving and how is that benefiting you?
Gives us invaluable insight into the activities of our agents and customers. We can better manage workloads and proactively work to address customer issues.
Great experience
What do you like best about the product?
Great Lightning Service Console
Awesome Case management.
Awesome Case management.
What do you dislike about the product?
Difficult to migrate that the disadvantage
What problems is the product solving and how is that benefiting you?
Faster to deploy
Easy to use
Easy to use
Agent experience
What do you like best about the product?
Case deflection with Bots. And the ability for case management.
What do you dislike about the product?
Chat and integration with third party CTI providers.
What problems is the product solving and how is that benefiting you?
Order issues and tracking issues along with general customer issues.
Rich feature set
What do you like best about the product?
Great out of the box features with powerful UI
What do you dislike about the product?
Can have better dashboards and reports and oob integration with ivr
What problems is the product solving and how is that benefiting you?
Great oob crm
Great platform for business needs
What do you like best about the product?
Salesforce Service cloud helps me manage all my contacts, cases, and accounts in one place.
What do you dislike about the product?
I haven't found anything I don't like about it.
What problems is the product solving and how is that benefiting you?
Case management and enhanced call center
Service Cloud
What do you like best about the product?
The ease of use and collaboration with Sales Cloud. The way Customer 360 is evolving
What do you dislike about the product?
Reports and Dashboards could be better..
What problems is the product solving and how is that benefiting you?
Helps our employees with Knowledge, Case Mangement. Customers with self service. Agents with Omnichannel
Really like it
What do you like best about the product?
Ability to service customers with their information quickly available
What do you dislike about the product?
Community user management, our service team manages these, would like to have an interface specifically for this
What problems is the product solving and how is that benefiting you?
Quickly provide service and support
Essential tool
What do you like best about the product?
Extremely helpful for our CS team. Increases understanding of the commercial business
What do you dislike about the product?
Sometimes it can be overwhelming
Refresher training is essential
Refresher training is essential
What problems is the product solving and how is that benefiting you?
Management of all cases including root cause, investigation and follow up. compliance with audits
Implementing CRM
What do you like best about the product?
Service Cloud will be very helpful with its automation capabilities by creating less manual processes. The service cloud also will so provide tracking and auditing. Easy to use so far.
What do you dislike about the product?
Price may be considered high. Some features are not out of the box and require extra.
What problems is the product solving and how is that benefiting you?
Majority of our current process is manual, which will be the biggest benefit. We currently lack the tracking of cases and issues so service cloud is will allow for better traxking and accuracy of reports
A good experience in managing customer data
What do you like best about the product?
Service cloud has a very Rich feature set and a ever growing platform, The customization and app management is very intuitive. The trailblazer session provides an intuitive way to learn the service cloud
What do you dislike about the product?
The product can have out of box integration
What problems is the product solving and how is that benefiting you?
Managing customer data and process and providing customer 360
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