Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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Increases productivity, decreases customer frustration
What do you like best about the product?
Salesforce service Cloud enables my clients to address customer issues quickly and efficiently while reducing manual work.
What do you dislike about the product?
Sometimes the cost is prohibitive for smaller businesses.
What problems is the product solving and how is that benefiting you?
Service Cloud keeps the team focused on the issue at hand. Case assignment rules get customers to the right person, chatter aids communication, and status with escalation rules help keep things moving forward.
It makes life easier for the end user
What do you like best about the product?
How the end user can get most everything done from one single place/page
What do you dislike about the product?
Nothing comes to mind. The guided setup makes life easy.
What problems is the product solving and how is that benefiting you?
Allowing clients to reach out from different methods
This is an amazing product! I am happy with Service Cloud
What do you like best about the product?
It is to easy to use and very intuitive. I am able to perform my job easily and I am able to complete tasks without any issues. It is better than the competition.
What do you dislike about the product?
I think it is difficult to customize communications to my customers because I want to do specific and it will not allow to do that without a lot of configuration
What problems is the product solving and how is that benefiting you?
It is allowing to solve business problems with my department and providing an all in one solution for my business unit. I benefit from increased business productivity
Servicing cloud is revolutionaizing the customer service
What do you like best about the product?
Case management process has so many out of the box features that you do not need to write any code to implement your business process.
What do you dislike about the product?
Knowledge article suggestions for case resolution is not accurate
What problems is the product solving and how is that benefiting you?
Customer servicing and case management process
Service Cloud Enables Tailored Service Experiences at Scale
What do you like best about the product?
Service cloud has allowed us to deliver personalized and tailored service experiences at scale. The platform is incredibly intuitive and easy to use, and allows our service reps to resolve support issues better and faster.
What do you dislike about the product?
One downside of using service cloud alone can be siloed data. It is best used for companies that already utilize other complimentary Salesforce products such as sales cloud and marketing cloud.
What problems is the product solving and how is that benefiting you?
Service cloud helps us stay live the problem of under resourcing in our service department. It allows our small team to respond to all of our customers inquiries in adequate time.
Service cloud for customer success
What do you like best about the product?
Salesforce service cloud empowers our contact center and customer success team members to centralize customer touch points and create a comprehensive customer profile.
What do you dislike about the product?
Your experience may only be as good as your own internal processes. Refining those allows service cloud to provide the best possible experience for your internal and external customers.
What problems is the product solving and how is that benefiting you?
It creates a central place to track internal work units as well as customer contacts and touchpoints.
Best service software in the industry
What do you like best about the product?
All the agents in our company love service cloud. With the new ai capabilities their productivity will be super high
What do you dislike about the product?
Nothing is bad about service cloud. Everything is working smoothly in our companym
What problems is the product solving and how is that benefiting you?
Case management
Have been a long time user of Service Cloud
What do you like best about the product?
Flow is definitely the strongest of the capabilities in Service Cloud.
What do you dislike about the product?
Some Documentation is. poor.
What problems is the product solving and how is that benefiting you?
Case Management.
A plethora of features
What do you like best about the product?
I find omni-channel to be the most helpful feature, for me. It really sets me up for success in terms of directing cases.
What do you dislike about the product?
I wish there were a better way to track when a product was released that solved an issue, so it could be related to a case
What problems is the product solving and how is that benefiting you?
I'm able to receive feedback and questions or reports from all my users regarding system issues - it allows me to prioritize, sort, and close out any tickets as needed.
Effective customer service through service cloud
What do you like best about the product?
Effective Service capabilities through Case management
What do you dislike about the product?
OOB Quotes are not easily scalable as per customer on-demand needs
What problems is the product solving and how is that benefiting you?
Service cloud helps us keeping customer service as a priority and helps to analyze points of improvement in Customer service through Analytics
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