Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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Effective tool for service agents
What do you like best about the product?
Effective automation
Proactive care and self service
Simplifiednc360
Proactive care and self service
Simplifiednc360
What do you dislike about the product?
Looking forward to more innovation in AI.
What problems is the product solving and how is that benefiting you?
Easier csat
Improved nps
Improved nps
Service Cloud takes business to the next level
What do you like best about the product?
The capacity of the product to support customer 360 in real-time. Enables agents to respond to customer needs without asking a bunch of things we should already know. The ability for real time integrations and a robust data layer
What do you dislike about the product?
It's definitely on the more expensive side, but at the end oxygenated day, you get what you pay for
What problems is the product solving and how is that benefiting you?
Ability to track agent productivity in real time, provide complete customer 360, robust reporting, offer clients multiple channels through which to communicate
Nice for complex Service processes
What do you like best about the product?
Automationssystem, flows email Functionality
What do you dislike about the product?
Email Header is the only Option to Track email communication. Reference is Not possible
What problems is the product solving and how is that benefiting you?
Complex Service processes
Service Cloud KT
What do you like best about the product?
Ability to see a whole guest and being able to assist
What do you dislike about the product?
That you can do one thing so many different ways
What problems is the product solving and how is that benefiting you?
Whole guest visibility
This is best cloud ever
What do you like best about the product?
It gives ability to customize just about anything in our sales pipeline. empowers customers, enabling them to help themselves and make the service provider work easy.
What do you dislike about the product?
The platfrom is prety complex and sometimes it is difficult for admin for find out the other tonslove the issues. In service cloud the data is not being inputed it suppose to.
What problems is the product solving and how is that benefiting you?
Help to maintain callcenters activities a d provide the best service to the customer at the accurate and effective way.it helps to consolidate customer data accroess multiple devices.
Take care of your customer
What do you like best about the product?
Service Cloud provides internal and external users everything they need to service our customers. It has helped to define and enable a better customer service process.
What do you dislike about the product?
User adoption takes some time to get right and don't forget the change management.
What problems is the product solving and how is that benefiting you?
Visibility of customer issues across the company and easier collaboration.
Chat function and auto messaging are great tools. Would like to see enhancements
What do you like best about the product?
The best thing is the ease of use for agents and the ability to have auto messaging for chats. We get about 400 chats a month and having the service cloud be able to connect to cases is great!
What do you dislike about the product?
So two things needs improvement Omni channel needs two updates. 1. Adding attachments. We deal with students who need to be able to provide screenshots of the issue they have and currently we have to create a case after the chat for them to do that. 2. Multiple chats for for one case. Sometimes a case will have a second chat from the student or a second case for the same chat.
What problems is the product solving and how is that benefiting you?
It is our front line to supporting both student and teachers for our large university setting. It gives us the ability to support, review and analyze trends. Next AI!
Comprehensive and customizable to meet business needs.
What do you like best about the product?
Easy to use interface. Combines multiple data points into a single view. Reporting and dashboards help understand business successes and failures.
What do you dislike about the product?
Sometimes it is not flexible to handle business requests. More flexibility in design.
What problems is the product solving and how is that benefiting you?
Helps are teams to better collaborate and solve customer issues. Allows management to gain visibility into metrics.
track customers support issues better
What do you like best about the product?
One stop shop for customers from sales to support
What do you dislike about the product?
Slow performance and customization needs
What problems is the product solving and how is that benefiting you?
Track customers issues and report csat dsat
Customer ex manager
What do you like best about the product?
Dashboard and reports. Easy to build and with no code
What do you dislike about the product?
I do not dilike something, however the account hierarchy could be better as well the web to case which need attachment
What problems is the product solving and how is that benefiting you?
Collecting cases from different channel
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