Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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A great support platform
What do you like best about the product?
A seamless tool for tracking and managing our case and support queues. It has an easy to setup front end that works for most support organizations.
What do you dislike about the product?
There are some functionality pieces that require applications from the app exchange or are not initially as easy to get working for your organization.
What problems is the product solving and how is that benefiting you?
The challenge we are trying to solve is managing cases in a streamlined and centrally managed location.
Best ticketing system, and more
What do you like best about the product?
Easy to set up and very much extendable! Since it's based on the Salesforce Platform we can easily extend it to cover other business cases.
What do you dislike about the product?
It should come with some standard integrations.
What problems is the product solving and how is that benefiting you?
It enables us to quickly cover all customer service requests.
Best for enterprise
What do you like best about the product?
Scalability and efficiency. There're lots of app to support your use cases
What do you dislike about the product?
Cost - it's hard to figure out the total cost of the product
What problems is the product solving and how is that benefiting you?
Case management, community, and knowledge base
Enjoying the ability to connect with all departments to service clients effectively and efficiently
What do you like best about the product?
Ability to have a 360 view of my customer.
What do you dislike about the product?
There is a lot of code required to roll out something to relative to our customers.
What problems is the product solving and how is that benefiting you?
It allows us to have a 360 view of the customer to allow our agents the ability to act swiftly in supporting our mission.
Best CRM solution
What do you like best about the product?
Easy to use, intuitive, a lot of free corses in Trailhead...
What do you dislike about the product?
Nothings, I like almost all of it. Maybe back and restore can be improved
What problems is the product solving and how is that benefiting you?
All contact center agents are using Salesforce Service Cloud to manage cases and call using Voice calls
Service Cloud
What do you like best about the product?
Case management out of bos features are good
What do you dislike about the product?
Restrictions on milestones and case article object
What problems is the product solving and how is that benefiting you?
Better customer relation management
Service Cloud connects us
What do you like best about the product?
We love how we can create relationships to follow the evolution of each new lead into customer and then the customers history with our organization.
What do you dislike about the product?
It's a bit tricky to get everything related. There are just SO. MANY. OPTIONS. But once you know what you need it is simple to then build
What problems is the product solving and how is that benefiting you?
Allows for increased visibility across our organization.
Been implemented by our company and have had outstanding results
What do you like best about the product?
Ability to have a 350 view of the customer and their current products so we can easily help them with service issues
What do you dislike about the product?
Cost associated with full implementation
What problems is the product solving and how is that benefiting you?
Initial quality, service work orders, and self help
Great way to keep you compliant
What do you like best about the product?
We are a wealth Managment company and we use cases to keep track of our customer request and for compliance reasons we are on track to show our regulators
What do you dislike about the product?
For the attachments it could be easier to get the ids, since the regulator do not want to accesss our system they just want a report
What problems is the product solving and how is that benefiting you?
For compliance reasons we need to document all client requests and service cloud is helping us on this front
Service cloud is a powerful tool
What do you like best about the product?
Case management for tracking customer service
What do you dislike about the product?
Licensing and training all the users for
What problems is the product solving and how is that benefiting you?
Closing our cases for customers and customers service issues. Making sure we understand what our customers need. We are definitely more productive. And increase
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