Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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External reviews are not included in the AWS star rating for the product.
Awesome product
What do you like best about the product?
Case management with service cloud is awesome
What do you dislike about the product?
Omni channel can be a bit confusing to set up
What problems is the product solving and how is that benefiting you?
Case management for our end users
Tame the chaos
What do you like best about the product?
Service cloud makes it easy to track and manage our work for customers. Thank you for making it easy to focus on service and less on lost memos and emails!
What do you dislike about the product?
There are sometimes a lot of clicks to get to the info and fields we use.
What problems is the product solving and how is that benefiting you?
Routing customer care activities promptly
Always been a breeze
What do you like best about the product?
Omni channel, ease of reps to solve service
What do you dislike about the product?
Probably integrate data between two Salesforce instances
What problems is the product solving and how is that benefiting you?
Customer service for doordash
Finally customer centric is possible
What do you like best about the product?
The fact it enables customer centricity.
What do you dislike about the product?
Need to really control APEX proliferation
What problems is the product solving and how is that benefiting you?
Tierless approach to service
Wonderful tool for bringing service into your business
What do you like best about the product?
Upside is allowing us to utilize agent chat.
What do you dislike about the product?
Some of the data structures that we don't utilize but have to work with or around.
What problems is the product solving and how is that benefiting you?
It is providing the engine for live chat.
Service cloud for the quick path to customer satisfaction
What do you like best about the product?
Service cloud gives you and gives you many tools to automate different tasks. To be able to quickly handle complaints and turn what was a customer issue into a customer success story.
What do you dislike about the product?
I am relatively limited in my exposure to service cloud so the limited knowledge I have of some of the functionality is the only real drawback that currently comes to mind.
What problems is the product solving and how is that benefiting you?
The focused place for our customer service and technical service reps be able to solve/ escalate customer cases for a quick turnaround to lead to customer satisfaction.
Data & systems administrator
What do you like best about the product?
The ability to managed cases and customers without jumping from object to object.
What do you dislike about the product?
Implementing telephony is difficult and not all phone providers are compatible.
What problems is the product solving and how is that benefiting you?
The ability to provide customer support for our tech services via email, SMS, and phone.
Easy to onBoard
What do you like best about the product?
Email to Case and Web to Case have both been extremely useful for us as we transitioned from phone calls and emails to a case management system. The biggest challenge we faced is updating our business processes to utilize the functionality.
What do you dislike about the product?
Finding out about so the side features can be a challenge. There's so much to the service Cloud that it can feel like we're just using a fraction of the capabilities.
What problems is the product solving and how is that benefiting you?
Taking us from a phone call /email support organization to one focused on follow the sun support and customer self service for problem solving.
Service cloud pilot phase
What do you like best about the product?
The sla and knowledge. Also the easy views for support team.
We have moved from Zendesk to Service cloud for two of our groups
We have moved from Zendesk to Service cloud for two of our groups
What do you dislike about the product?
We need to buy license for Knowledge and it's expensive
What problems is the product solving and how is that benefiting you?
The one in all 360 platform of salesforce
Daily user and loving it
What do you like best about the product?
The ease of use and customer outreach is great
What do you dislike about the product?
Could integrate more with third party apps.
What problems is the product solving and how is that benefiting you?
Assisting with customer engagement and user journey.
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