Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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Highly flexible, highly configurable must have Customer Service platform
What do you like best about the product?
Service Cloud serves as our CRM to maintain a and keep our customers happy with our products and brand.
What do you dislike about the product?
It's a necessary evil - it can take some time to get security and sharing just right in complicated environments.
What problems is the product solving and how is that benefiting you?
Helping us efficiently provide customers with solutions
Service cloud is really awesome
What do you like best about the product?
As an admin, Service cloud gives us features that others can't provide
What do you dislike about the product?
It is complex so it requires a lot of implementation work
What problems is the product solving and how is that benefiting you?
It helps us with knowledge articles & helps our agents
No Code Customization
What do you like best about the product?
You can customize anything on the fly. No worries about hiring a contractor since we fab just build it ourselves.
What do you dislike about the product?
So many apps that it makes it tough to know which one is best
What problems is the product solving and how is that benefiting you?
Call resolution is quicker than if it was a standard call center on cold calls
Service cloud review
What do you like best about the product?
Case management and SLAs. Also knowledge base
What do you dislike about the product?
Measuring time in each stage of the case is not that easy
What problems is the product solving and how is that benefiting you?
Customers complaints and contacts
I love servicecloud 💖
What do you like best about the product?
Case management and viewing all customer details within the case
What do you dislike about the product?
Flexibility. And reliance on SF administration to implement solutions
What problems is the product solving and how is that benefiting you?
Case management and viewing case history
Good stuff for aftermarket products and customer 360
What do you like best about the product?
Integration with current legacy in an enterprise
What do you dislike about the product?
Customization on for legacy integrations
What problems is the product solving and how is that benefiting you?
Customer view
Good for large businesses but still needs improvements
What do you like best about the product?
Ability to customize the system to include all customer types.
What do you dislike about the product?
Too much customization needed in order to have all customers satisfied
What problems is the product solving and how is that benefiting you?
Too much customization
Service at ease
What do you like best about the product?
Ease of use as a service person to access account info
What do you dislike about the product?
Connecting to sales and marketing is not always easy
What problems is the product solving and how is that benefiting you?
View customer issues and track their progression
Very channel connected with omnichannel
What do you like best about the product?
I super like omnichannel to connect chat, call and email coming cases.
What do you dislike about the product?
Need to build the connector for line chat and tiktok chat.
What problems is the product solving and how is that benefiting you?
Helps reduce case solving time. And visibility to see case status in realtime.
Good for phone reps
What do you like best about the product?
For a user who spends all day in front of a screen it's a great tool
What do you dislike about the product?
Still have too many ways a user can open multiple windows and break dialers
What problems is the product solving and how is that benefiting you?
Efficiency in processing cases and logging calls made to customers
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