Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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Easy implementation
What do you like best about the product?
Lots of great out of the box features for small medium business for tracking customer interactions, case management and more
What do you dislike about the product?
Dashboards could use additional upgrades
What problems is the product solving and how is that benefiting you?
Tracking customer issues and billion problems
The all-in-one platform
What do you like best about the product?
Salesforce Service Cloud enables me to perform my role to the best of my ability. All the features are available on a single platform and very intuitive for me to use.
What do you dislike about the product?
The downside of Salesforce Service Cloud is it highly depends on the configuration done by your organisation.
It could be lacking if not enough thoughts have been provided to configuring the product.
It could be lacking if not enough thoughts have been provided to configuring the product.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud allows me to have a holistic view about my contact centre operations. The workforce definitely picked up on productivity, giving a significant increase in ROI for business.
Great Product!
What do you like best about the product?
Service cloud has a great set of features that are constantly evolving to meet the needs of the market and technology changes. The product suite enables us to efficiently manage customer cases, build our knowledge base, and expand our self-service capabilities.
What do you dislike about the product?
This is more a general comment, but sometimes the field limitations can limit our ability to meet the needs of the business, given the size and complexity of our organization.
What problems is the product solving and how is that benefiting you?
Service cloud enables us to support our customers and balance workload across our global agent base. We also heavily use knowledge to drive customer self-service.
Service Cloud for better service
What do you like best about the product?
I like servic cloud for the ability to collect all the data in one place and have a better understanding of the bottle necks and pain points of our customers. We empower sales reps and operations people with the visibility in order to provide better service. We are a service base company and it is what differentiates us from our competitors.
What do you dislike about the product?
A good problem to have but the opportunities are extremely wide. No matter how long you've used it, you are always learning and finding was your improve. The downside is that when logging, if you have other clouds it gives you all the options to log. Which could be daunting for our sales reps who are also using Sales as CRM
What problems is the product solving and how is that benefiting you?
It is helping us better communicate internally with our operations to serve our customers better. It is taking some adoption pushback but it is helping solve problems and improve.
Amazing product
What do you like best about the product?
It's usability and the reporting. It is highly configurable and offers great features to support agents and clients.
What do you dislike about the product?
Reporting on multi picklist fields is one of our biggest issues.
What problems is the product solving and how is that benefiting you?
Automation, reporting insights and user experience. This provided a centralized repository for our teams and provided a lot of transparency for the business
Service Cloud experience
What do you like best about the product?
Single view of customer interactions. Useful
What do you dislike about the product?
Might be a challenge for a newbie. Needs training
What problems is the product solving and how is that benefiting you?
Lack of single common view of customer interactions. Good case & knowledge management. Reduce AHT
Service Reimagined
What do you like best about the product?
Allows us to connect Sales and Service together service often results in sales.
What do you dislike about the product?
Tough to implement initial large time commitment
What problems is the product solving and how is that benefiting you?
Connecting Service to Sales Opportunities
Powerful and feature rich but not seamless
What do you like best about the product?
The features like ability to integrate with other tools like jira, asana, slack is super useful. Salesforce ensures the product is updated with latest tech and features.
What do you dislike about the product?
The user interface is not intuitive. Significant bandwidth is spent interns of training and I boarding new users. You may need tweaks to your existing processes to make the features work well with your operations
What problems is the product solving and how is that benefiting you?
Support agents need a knowledge base to refer the policy. It also act as a channel to communicate with support agents.
The contact center solution supports with B2B case management capabilities
The contact center solution supports with B2B case management capabilities
Flexible and reliable
What do you like best about the product?
I'm a big fan of Salesforce Service Cloud. I've been using it for the past few years, and it's helped me to improve my customer service operations dramatically. Here are some of the things I love most about it:
It's flexible. Salesforce Service Cloud is designed to be customizable to meet the needs of any business. You can configure it to track your specific customer service processes and goals.
It's easy to set up. Salesforce Service Cloud is designed to be easy to use, even for non-technical users. You can get up and running quickly with the help of Salesforce's online resources and training.
It's used by a wide range of industries. Salesforce Service Cloud is used by businesses of all sizes and industries. This means that you can find the features and functionality you need to succeed in your specific market.
And... all of this can be powered with DATA and IA!!!
It's flexible. Salesforce Service Cloud is designed to be customizable to meet the needs of any business. You can configure it to track your specific customer service processes and goals.
It's easy to set up. Salesforce Service Cloud is designed to be easy to use, even for non-technical users. You can get up and running quickly with the help of Salesforce's online resources and training.
It's used by a wide range of industries. Salesforce Service Cloud is used by businesses of all sizes and industries. This means that you can find the features and functionality you need to succeed in your specific market.
And... all of this can be powered with DATA and IA!!!
What do you dislike about the product?
At this point... nothing. The tool provides what I need to provide services to my customers.
What problems is the product solving and how is that benefiting you?
It resolves customer issues more quickly: It helps businesses to track customer interactions and identify patterns. This allows businesses to resolve customer issues more quickly and efficiently.
Improve customer satisfaction: Salesforce Service Cloud provides businesses with insights into customer satisfaction. This allows businesses to identify areas where they can improve their customer service.
Reduce customer churn: and Automate customer service tasks: Salesforce Service Cloud can automate many customer service tasks,
Improve customer satisfaction: Salesforce Service Cloud provides businesses with insights into customer satisfaction. This allows businesses to identify areas where they can improve their customer service.
Reduce customer churn: and Automate customer service tasks: Salesforce Service Cloud can automate many customer service tasks,
Love Salesforce
What do you like best about the product?
Easily customizable and has a great user interface. There's so much that you can do for your users when it comes to automation and efficiency.
What do you dislike about the product?
I don't think there are any downsides. There isn't any other CRM I would want to use.
What problems is the product solving and how is that benefiting you?
It's our CRM for storing financial advisor information as well as our transactional sales data, Marketing data, etc.
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