Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Si de una gran experiencia y servicio al cliente es lo que buscas Service Cloud es la solución
What do you like best about the product?
Son muchas las capacidad que Service Cloud agrega a tu estrategia de servicio al cliente, además de las oportunidades que en procesos de re compra y servicio, lo anterior es base para nuestra industria
What do you dislike about the product?
La velocidad en la que podemos acoplar cambios y evolución buscando siempre resolver la necesidad de nuestros procesos de negocio
What problems is the product solving and how is that benefiting you?
Actualmente estamos buscando integraciones entre diferentes Órg así como integraciones a nivel de backend
Service cloud for case management
What do you like best about the product?
We have been using service cloud for our case management and it has all the functionality needed . There has been minimal customization required
What do you dislike about the product?
Better features with knowledge articles is needed
What problems is the product solving and how is that benefiting you?
Product complaints
Service Cloud is awesome
What do you like best about the product?
I love the service console, it helps my call center team work efficiently to solve customer issues!
What do you dislike about the product?
Nothing, it is very complimentary to our Sapes cloud
What problems is the product solving and how is that benefiting you?
It keeps us on the same page with our members and increases our service scores!
Service Cloud Helps Collaboration for Solving Problems
What do you like best about the product?
Collaborating on Service Cloud cases via Slack is a game changer. It allows experts to swarm and everyone wins.
What do you dislike about the product?
Setup can be challenging, especially at the entitlements level.
What problems is the product solving and how is that benefiting you?
It is where we manage all our case resolution
Really powerful
What do you like best about the product?
alesforce Service Cloud stands out for its ability to centralize customer service interactions, ensuring that agents can access all necessary customer information in one place. The platform’s integration with AI features, like Einstein, automates routine tasks and provides valuable insights, helping to resolve issues faster. Additionally, its scalability and customizable workflows allow it to adapt to any business size, making it an essential tool for improving customer satisfaction and operational efficiency
What do you dislike about the product?
That I need to add another infrastructure layer
What problems is the product solving and how is that benefiting you?
Speed of answer
Feel in control
What do you like best about the product?
You feel in control over your cases. Great integration with Agentforce
What do you dislike about the product?
There is nothing to dislike at this moment.
What problems is the product solving and how is that benefiting you?
Customer 360
Service for Independent BD
What do you like best about the product?
It helps us organize our financial professional recruiting and onboarding process.
What do you dislike about the product?
There is a lot to learn! Navigating can be difficult until you learn all of the components.
What problems is the product solving and how is that benefiting you?
It's allowing us to create a better line of communication between our recruiter and internal staff.
Mulesoft
What do you like best about the product?
MuleSoft with Service Cloud is revolutionizing customer service experiences. Data integration The session with 80% of service agents seeking better access to cross-company data and 83% of companies increasing their investment in this area.
What do you dislike about the product?
Downtime, vendor agreements, limited control
What problems is the product solving and how is that benefiting you?
We have now a unified center of assistance. We are able to reply to all the issues in time and provide solution to the challenges we get daily.
Salesforce Service Cloud review
What do you like best about the product?
Salesforce Service Cloud helps with ticketing system and customer cases. Resolves cases quickly.
What do you dislike about the product?
We can't customize the fields in Salesforce service desk
What problems is the product solving and how is that benefiting you?
Salesforce Service Clouds help us help our customer on any IT issues quickly.
Service Cloud is a great tool that can improve customer satisfaction if setup properly.
What do you like best about the product?
Service cloud is very customizable. If you want to add functionality you can.
What do you dislike about the product?
Some of the online information on setup is out of date.
What problems is the product solving and how is that benefiting you?
Service cloud allows us to tracked case across accounts.
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