Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Provides a end to end understanding of your customer with functional integrations.
What do you like best about the product?
I am learning that instead of changing the fundamental code - instead look for configurations and opportunities to adjust at the business level.
What do you dislike about the product?
There are limits and prices that don't necessarily adjust to the business case.
What problems is the product solving and how is that benefiting you?
Implemented Lightning which there has been a high increase in performance and navigation thus enabling efficiency. Excited for lightning flows to help us further.
Good Product
What do you like best about the product?
Sercvice Cloud is a good platform helps our customers to connect us and access to various resources.
What do you dislike about the product?
It does requires some learning time to get completely on board.
What problems is the product solving and how is that benefiting you?
Quick access to articles and resources we provide to customers
Service Cloud is a Must Have!
What do you like best about the product?
Service cloud has given us a single source of truth for our client base, allowed us to make smart business decisions using reporting and analytics and allowed us to increase efficiencies.
What do you dislike about the product?
I haven't really found anything that Service Cloud can't do to help support and improve our business.
What problems is the product solving and how is that benefiting you?
Prior to using Salesforce, we serviced requests through phone or email only. Emails were handled out of a shared Outlook inbox that agents could pick and choose from at their leisure. There was no tracking, no data, no metrics... it was a mess!
We've been able to move off of excel spreadsheets and shared inboxes to a solution that saves time and money and allows us to make better business decisions.
We've been able to move off of excel spreadsheets and shared inboxes to a solution that saves time and money and allows us to make better business decisions.
Fantastic for customer service
What do you like best about the product?
It is a phenomenal tool to track and report on common customer issues in your organization
What do you dislike about the product?
Data categories can be a bit tricky to change or add to.
What problems is the product solving and how is that benefiting you?
Tracking and reporting on customer pain points is a huge benefit that allows us to understand and correct those areas in our business to provide the best customer experience possible!
Service cloud Dreamforce
What do you like best about the product?
Possibility to share information between colleagues. Implementation possibilities of Knowledge
What do you dislike about the product?
The few options to manage your own layout
What problems is the product solving and how is that benefiting you?
The possibility for the management to see and manage the workload. Better customer experience.
Case management & Omnichannel
What do you like best about the product?
Its Case management and Omnichannel capabilities are awesome.
What do you dislike about the product?
There is none so far. I liked everthing I worked on so far.
What problems is the product solving and how is that benefiting you?
Live agents and then omnichannel followed by case management.
Analyst for service cloud and sfmc
What do you like best about the product?
Flow
Objects
Custom objects
Roles and security model
Objects
Custom objects
Roles and security model
What do you dislike about the product?
Nothing at all
All of the features are quite interesting to use
All of the features are quite interesting to use
What problems is the product solving and how is that benefiting you?
Contact center
Current assessment
What do you like best about the product?
The ability to see historical case management and future ability for AI
What do you dislike about the product?
So customizable sometimes it makes support an issue with our organization
What problems is the product solving and how is that benefiting you?
Allowing us to see more of the 360 degree view.
Service cloud
What do you like best about the product?
Documenting every customer interaction and the ability to automate workflows and get insights
What do you dislike about the product?
There isn't anything in particular about service cloud that is disliked
What problems is the product solving and how is that benefiting you?
Documents every customer interaction, develop reports for our operations staff and process improvement
Automated service request and assigns to appropriate staff
Automated service request and assigns to appropriate staff
Solid, flexible tools
What do you like best about the product?
Customizability, flexibility, always secure & available.
What do you dislike about the product?
Lead time on feature requests. Some fixes/requests with many upvotes by customers take a long time (years) to be general release.
What problems is the product solving and how is that benefiting you?
Organizes customer requests and generates SMODS for dev team.
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