Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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Great customer experience
What do you like best about the product?
Ability to connect our full customer data for our reps.
What do you dislike about the product?
Nothing! It's been great to help our customers!
What problems is the product solving and how is that benefiting you?
Allowing us to help our customers faster and more effectively.
Great for service
What do you like best about the product?
We have deployed Salesforce Field Service to be on the same platform as our CRM and sales teams which has been a great. Simplified a lot of data exchange
What do you dislike about the product?
Field Service is very complicated, and a newer addition to Salesforce. Not bad really, but can be complicated for a larger business.
What problems is the product solving and how is that benefiting you?
Single source for customer location, asset, and contact information.
Service Cloud is best
What do you like best about the product?
Case management has always been top notch.
What do you dislike about the product?
It hasn't changed much but why mess with perfection
What problems is the product solving and how is that benefiting you?
Internal and external issues are easily tracked by this process
We love Salesforce Service Cloud!
What do you like best about the product?
This is a great CRM for service work. Our teams loves the ability it provided us to be able to collaborate and track and report on information
What do you dislike about the product?
There isn't much to not like. Seriously
What problems is the product solving and how is that benefiting you?
This is the area where external and internal people can open a case and get assistance
Service cloud review
What do you like best about the product?
The service cloud helps our reps gain access to important customer information all in one place making for more efficient phone calls.
What do you dislike about the product?
The Salesforce service cloud requires a bit of customization.
What problems is the product solving and how is that benefiting you?
One place to gain important information about our customers.
Fast, intuitive and loved by Customer Service
What do you like best about the product?
I'm primarily impressed by the Customer Service team's embrace of the system. They find it intuitive and have no significant complaints. I observed it's fast compared to other tools. And it seems to integrate well with our other tools.
What do you dislike about the product?
So far I have no negative feedback. We have only begun adopting the system. More integration will be happening in The Q1 - let's see what that brings.
What problems is the product solving and how is that benefiting you?
Has reduced the number of tools that must be toggled between. Faster and much more modern than the previous tool. It's also demonstrating SF capabilities inside Henkel.
Manager Salesforce Ecosystem
What do you like best about the product?
Service Cloud is the center of customer care. Intuitive to setup and maintain as an Admin, flexible to customize and allows us to provide the best experience to our customers.
What do you dislike about the product?
The chat functionality is a bit behind the times but I know this is constantly evolving.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to provide white glove service to our customers and makes it easy to connect with them. Having live chat connected in and Omni channel implanted increases agent productivity.
Great integration
What do you like best about the product?
We have the ability to make our agents more efficient
What do you dislike about the product?
So much AI, it is hard to know where to begin
What problems is the product solving and how is that benefiting you?
Automating agent tasks
Great product
What do you like best about the product?
Omni channel flows and console applications
What do you dislike about the product?
None. Lot of great features and user friendly
What problems is the product solving and how is that benefiting you?
Reducing AHT
Service cloud is awesome
What do you like best about the product?
Our customer and field service agents can see and organise their work schedule with ease
What do you dislike about the product?
Nothing, it's great. It does everything we need
What problems is the product solving and how is that benefiting you?
Bringing our customer problems to the right agent at the right time.
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