Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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Service Cloud unlocks super Client Services Productivity
What do you like best about the product?
The capabilities that Service Cloud provides to interact with customers across many communication channels. I also love how Einstein helps lead the digital transformation with Recommendations and Chatbots.
What do you dislike about the product?
I do not have a specific area I dislike about Service Cloud. As an Administrator, I would appreciate more in-depth learning resources and best practices to maximize the many capabilities that Service Cloud offers.
What problems is the product solving and how is that benefiting you?
Centralized case management. Seamless, secure, and rapid communication with customers. Quality assurance through validation rules, field requirements, automations, etc.
Newbie to the Cloud
What do you like best about the product?
Easy to use and get started with as a newbie Service cloud was the first cloud I used and it was easy to navigate and grasp.
What do you dislike about the product?
If you dont know what you are loolomg for you can get lost.
What problems is the product solving and how is that benefiting you?
One stop shop for agents and customers to work to resolve and trackbissues/cases management.
Best CRM
What do you like best about the product?
The chatter options which was excellent i can talk to anyone of the client just be searching the name and file uploadation was like actual lightning experience , It was very smooth from uploading big files or downloading.
What do you dislike about the product?
The auto log out was only 2 hrs , I have to check most of the time that i am not been automatically logged out so as to decrease my utilization
What problems is the product solving and how is that benefiting you?
I can chat easily with allmost all client just be searching the name and solving , trobuleshooting the case was very easy after suing Salesforce
Service cloud has helped us improve our way of working!
What do you like best about the product?
The user interface once you know your way around and the products.
What do you dislike about the product?
A bit overwhelming for a new user. A bit of training required.
What problems is the product solving and how is that benefiting you?
Tracking approvals, cases, customer complaints etc.
Extremely powerful but a heavy lift and you need to have someone with a real vision leading the way
What do you like best about the product?
Always being enhanced, and support with issues and strategy is always there.
What do you dislike about the product?
Partly because of business complexities, but the lift was quite heavy to get to where we are.
What problems is the product solving and how is that benefiting you?
Ai insights helps because we can't develop dashboards for every use case.
Wow! Really good service tool..
What do you like best about the product?
Our org moved from Zendesk to Service cloud and we have improved our productivity by 10X. Deginately a best product available in market for a growing organisation.
What do you dislike about the product?
Ahh,..overall its been good for us but its cost, complexity, learning curve, integration challenges, performance/scalability concerns, and some issues with customer support.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud addresses customer support challenges by increasing efficiency, delivering a comprehensive view of each customer, automating routine tasks, and supporting multiple communication channels. As a result, it helps boost customer satisfaction, provides a competitive edge, and enables more informed decision-making through valuable data insights. Thank you.
Service Cloud Sucess Story
What do you like best about the product?
The instant access to data for our customer service agents and customer profiles supporting live calls. Also love the ability to integrate multiple processes due to the flexibility Salesforce offers
What do you dislike about the product?
Limitations on the page layout based on profile
What problems is the product solving and how is that benefiting you?
Customer profile, campaigns and knowledge articles arm our customer service agents, 360 customer view
Best Customer Service delivered
What do you like best about the product?
Easy to understand and build for any experience level. Great fearures like case management and knowledge base. Robust tool to get the customer service setup quickly.
What do you dislike about the product?
Nothing really i dislike about it. There are a lot of features and much more in app exchange so it come down to how efficienly we use it. But performance issues may occur as data increases
What problems is the product solving and how is that benefiting you?
It is a game charger when it comes to quickly address customer challeges. It has modernized and created a flexible customer support team. Drived to deliver quality customer service experience.
Service cloud review
What do you like best about the product?
It's a wonderful solution to keep our customer up to date on how their cases are going. Also, it's a key part to keep the NPS ratios high without to much effort from our CC agents.
What do you dislike about the product?
Sometimes it could be too expensive and I would like to have more help from Salesforce to help our clients to understand how they can take all the advantage.
What problems is the product solving and how is that benefiting you?
End to end support for our clients and citizens (public sector as well).
We have increase the response time and improved the productivity for all the teams.
We have increase the response time and improved the productivity for all the teams.
Awesome experience
What do you like best about the product?
Salesforce Service Cloud helps my business provide an awesome experience for my business partners internally and more importantly for our customers!
What do you dislike about the product?
A lot of the features and the additional components are add-on's that make it difficult to manage cost of ownership. It would be great if more was included in the basic SKU.
What problems is the product solving and how is that benefiting you?
Service Cloud gets us closer to our customer and helps us use data to provide a better service.
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