Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Sr Director Business Analytics
What do you like best about the product?
Salesforce Service Cloud is fluid integration of entity data relationships, which greatly simplifies reporting and analysis. This integration streamlines our workflow and enhances our ability to gain valuable insights from our data.
What do you dislike about the product?
Potential drawbacks include complexity, compatibility issues and security concerns
What problems is the product solving and how is that benefiting you?
Centralizing case management, offering multi-channel support, and providing automation tools. These results improve efficiency, personalize customer interactions, and build value insights through analytics.
Super helpful
What do you like best about the product?
Ease of use, flexibility, adaptability, service voice compatible
What do you dislike about the product?
Basic issues with email not updati no if contact is updated on a case emai.
What problems is the product solving and how is that benefiting you?
Customers are able to keep track of their cases. Customer and Technical support can work more efficiently
For agents by agents
What do you like best about the product?
It is easy to customize and we can react to and implement agent feedback in near real time.
What do you dislike about the product?
Everything so far has been outstanding, great job.
What problems is the product solving and how is that benefiting you?
Single pane of glass to reduce need to go to multiple places to solve a customer's issue.
Great and agile for field service and salea
What do you like best about the product?
Easy to implement and act on analaytics and reporting.
What do you dislike about the product?
Ability to integrate sales and service cloud into organic workflows
What problems is the product solving and how is that benefiting you?
Case management through service and sales
Service Cloud powers our Service Team
What do you like best about the product?
The ability to use a single tool to manage all our inbound channels and ensure our agents are working efficiently.
What do you dislike about the product?
The chat client experience has some opportunity to improve.
What problems is the product solving and how is that benefiting you?
Able to scale our support teams and push self service
Review
What do you like best about the product?
Good case management tool. Many out of the box solution and also can be customised to meet our needs.
What do you dislike about the product?
Report feature is limited and basic. Unable to do multiple row levels formulas.
What problems is the product solving and how is that benefiting you?
We now have a unified view of customer interactions which we did not have before
Service cloud transforms the service experience
What do you like best about the product?
Using service cloud has given us an overall view of our client information in one place. It's transformed the agent experience and productivity to review previous cases from our clients and all products that the client has prior to working a new case. The ability to automate process has improved our scalability.
What do you dislike about the product?
There are some areas for improvement in the idea exchange such as improving out of office functionality
What problems is the product solving and how is that benefiting you?
It give one place to view all customer data
Service Cloud Review
What do you like best about the product?
I am new to service cloud/Salesforce. But what I like most about it is the ability to create dashboards.
What do you dislike about the product?
There is not much I dislike about service cloud at this point since I have not been to involved with it yet.
What problems is the product solving and how is that benefiting you?
Service cloud helps us manage our leads and opportunities for clients. As well as being able to create reports.
Service cloud review
What do you like best about the product?
Case management and selfservice. And communities
What do you dislike about the product?
Salesforce Knowledge. Content management
What problems is the product solving and how is that benefiting you?
Contemt management and self service for content creation
AI driven service cloud
What do you like best about the product?
AI is in front and center of customer experience servicre.
What do you dislike about the product?
Too many components and cost of licenses.
What problems is the product solving and how is that benefiting you?
Automation via AI and also service catalog exposure to customers.
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