Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Best ticketing platform!
What do you like best about the product?
Layout, options. Salesforce is the best
What do you dislike about the product?
Nothing, there isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
The calls the reps take, helps customers resolve issues faster
Optimize your customer attention with Service Cloud
What do you like best about the product?
Great for case management, let you to track an take action in a timely manner
What do you dislike about the product?
I don't see any, it is easy to adapt it to your particular context
What problems is the product solving and how is that benefiting you?
Customer service automation, tracking, SLA follow up
Service cloud for customer satisfaction and experience
What do you like best about the product?
Features like case management and entitlement, omnicgabel
What do you dislike about the product?
Email to case limitations and sms limitations
What problems is the product solving and how is that benefiting you?
Faster resolution and customer satisfaction through automation and tools
Customer service satisfaction booster
What do you like best about the product?
Service cloud has played a big role in improving customer service satisfactionby providing features like case management, omnichanel, entitlements and knowledge base.
What do you dislike about the product?
Email to case limitations and sms governance limits
What problems is the product solving and how is that benefiting you?
It is providing our client services team the power to resolve customer issues and provide them with tools like case management which help them improve customer satisfaction.
An ocean of possibility
What do you like best about the product?
The most helpful is that the out of the box solution will be able meet at least 80% of the customer care teams need, but there is the option to customize the application to make it specific to the needs of the business.
What do you dislike about the product?
Don't go down the rabbit hole of customization that so many companies do which will make taking advantage of feature updates nearly impossible.work with an architect and business to not clone an existing system but to use out of the box items!!!
What problems is the product solving and how is that benefiting you?
It is easy to get started with new features that come out three times a year. The ability to prototype the latest and greatest features with business sponsers to get on board with driving business on
The best system for great service
What do you like best about the product?
The fact that every challange can be adressed company wide. From customer cases, reports, automation, dashboard, and crm. Everything is in one system that helps keep data quality up to speed
What do you dislike about the product?
The possibility to customize seems great, but will set you up to fail in the long run. Every time you customize it will remove an option for progress at a later point.
What problems is the product solving and how is that benefiting you?
The ability to help our customers with their conserns in a fast, consistant and correct way every time they get in touch with us. All information in one place..
Pretty good with out of the box feature. Customization inevitable for financial services
What do you like best about the product?
Low Code No Code
Transparent updates of version
Transparent updates of version
What do you dislike about the product?
Limitations
Deployment process is very limited
Deployment process is very limited
What problems is the product solving and how is that benefiting you?
All our contact center agent interact with Service Cloud to manage omnichannel relation
Good
What do you like best about the product?
Because many customers are looking for support through automation.
What do you dislike about the product?
Users in the organization can't send images to the other party in chat.
What problems is the product solving and how is that benefiting you?
If the person in charge changes, we can respond with the same quality. Beginners can also answer with reference to past knowledge.
first in class
What do you like best about the product?
Fast to implement, step by step channels connecticity and AI powered
What do you dislike about the product?
It's quite Pricy and the expertise needed for the ROI is rare
What problems is the product solving and how is that benefiting you?
High volume of calls and data spread over lots of different systems
We’ve transformed service
What do you like best about the product?
Lots of out of the box capabilities that makes the 0 to 1 product development lifecycle much faster.
What do you dislike about the product?
There's a lot to learn and understand about the product which can take time to become an expert and truly utilize the full functionality.
What problems is the product solving and how is that benefiting you?
Transitioning phone calls to digital interactions.
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