Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Perfect
What do you like best about the product?
User experience, facility, very friendly
What do you dislike about the product?
Nothing, all is perfect. What I have to say
What problems is the product solving and how is that benefiting you?
Answer phone, manage case and complaints
Easy to configure. Powerful automation.
What do you like best about the product?
The expansion of flows has been huge in allowing me to automate complex business process while limiting custom code.
What do you dislike about the product?
Sharing information with users off platform is difficult.
What problems is the product solving and how is that benefiting you?
It is helping us manage varied case type with ease using the metadata platform
Service cloud makes case management easy
What do you like best about the product?
Service cloud brings the right level of engagement with case management
What do you dislike about the product?
Current out of the box integration with pardot
What problems is the product solving and how is that benefiting you?
Having a robust customer support function.
Service Cloud Capabilities
What do you like best about the product?
It automates processes for our team and saves them substantial time
What do you dislike about the product?
Wish it had more insights and dashboards built in that could help us understand the ove impact across regions and teams
What problems is the product solving and how is that benefiting you?
Automating manual processes and saving our teams time. We love it!
I’ve used service cloud at a few different companies, both as a user and as an Administrator.
What do you like best about the product?
It's easy to set up and you can get your team going very quickly. You can make it as simple or complex as you like.
What do you dislike about the product?
Like most Salesforce products, the biggest pain point is price, however if you can manage it, and hire the right people, you can really do about anything.
What problems is the product solving and how is that benefiting you?
It makes it possible to keep helpdesk support in line with the rest of your Salesforce products. Everything in one place.
Director of Global Rev Ops & Biz Apps
What do you like best about the product?
Flexibility of changes
Agile and Scalable
Entitlements aligned with products
Agile and Scalable
Entitlements aligned with products
What do you dislike about the product?
Live agent lag time
Omni channel setup post deployment steps
Omni channel setup post deployment steps
What problems is the product solving and how is that benefiting you?
Managing case loads
Reporting and metrics
Reporting and metrics
Core foundation for any big company
What do you like best about the product?
The core Case management system and email function is fantastic and very easily integrated with sales and cpq. The live agent and WhatsApp functions are intuitive and really help agents.
What do you dislike about the product?
Out of office emails can create issues with email function and the recommended knowledge is not very intuitive.
What problems is the product solving and how is that benefiting you?
The easy and fast handling of complaints which helps customer satisfaction and helps reduce pressure on agents.
One stop shop for seamless customer experience.
What do you like best about the product?
Omni channel capability to be available to customers wherever or whenever they need service. Ability to see full 360 view of the customer data and products/services needed.
What do you dislike about the product?
Continuous partner and internal user training on customizations and catching up with new capabilities added that needs can be replaced by existing customizations.
What problems is the product solving and how is that benefiting you?
Availability to global customers via multiple channels.
Service cloud enables us to gain important insights in service calls.
What do you like best about the product?
Benefits - easily integrates with the other sf clouds.
Easy to provide different look&feel for service agents compared to sales agents.
Easy to provide different look&feel for service agents compared to sales agents.
What do you dislike about the product?
Knowledge data category limitations. There should be more ootb
What problems is the product solving and how is that benefiting you?
Provide crucial insights in time/spare parts utilization
Solution engineer
What do you like best about the product?
The fact that it is embedded on core and omnichannel
What do you dislike about the product?
Case routing is tol basic and should have more features
What problems is the product solving and how is that benefiting you?
Self servicing via live agent on commerce
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