Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive Contact Center Solution with No Downsides
What do you like best about the product?
End to end contact center automated and integrated solution
What do you dislike about the product?
Nothing to dislike about product. I used based to advanced all versions
What problems is the product solving and how is that benefiting you?
Contact center transformation and upsell and cross sell, CSAT etc
Streamlined Setup and Effective Email-to-Case Integration
What do you like best about the product?
I find setting up Salesforce Service Cloud easy, getting it operational within three weeks. The chat functionality stands out as the best feature. Additionally, the usage of email to case functionality benefits support agents on the Exchange Cloud, enhancing customer support operations efficiently.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud's email to case functionality and chat features enhance agent efficiency and improve client communication.
Great Usability, But Lacks Recent Improvements
What do you like best about the product?
Easy to use and seamless experience end to end
What do you dislike about the product?
Not much improvement in the last few releases
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud centralizes customer data, automates case handling, and unifies all support channels. It helps solve slow response times, fragmented information, and inconsistent service. The main benefits are faster case resolution, improved customer satisfaction, higher agent productivity, reduced costs, and better visibility through analytics.
Powerful Integration, Needs Easier Setup
What do you like best about the product?
I find the integration of Salesforce Service Cloud within our ecosystem incredibly valuable. It bridges the gap between customer data and support systems, ensuring seamless data flow and resolution. The integration with Slack and the ability to maintain comprehensive user records significantly enhance our operations, leading to faster resolutions and better understanding of issues.
What do you dislike about the product?
I find that setting up Salesforce Service Cloud is always somewhat difficult. It's not exactly the most straightforward solution to set up. Everyone has different needs and configurations, which usually require a hefty amount of resources to implement and integrate the relevant components. It is crucial to have people with the relevant technical skills and capabilities. Additionally, I would love to see improvements in implementation and quicker time to value. Simplification of the process would enhance my experience significantly.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud centralizes customer data, enhancing our technical support by bridging gaps and eliminating data silos, facilitating quicker resolutions and better experiences.
Effortless Case Management, Needs Improved Email Functionality
What do you like best about the product?
I enjoy how easy it is to configure Salesforce Service Cloud; the setup process was straightforward. Additionally, the case management feature is incredibly intuitive, making it simple to manage cases and respond promptly. This feature helps streamline dividing cases into various queues and owners efficiently.
What do you dislike about the product?
I find sending emails directly from Salesforce Service Cloud could be easier.
What problems is the product solving and how is that benefiting you?
I find it easy to manage and respond to cases, enhancing our case management process with timely responses.
Great for Manufacturing Customers, Needs More B-20 Customization
What do you like best about the product?
This is most suitable for customers in the manufacturing sector.
What do you dislike about the product?
It is more tailored to the needs of B2C clients.
What problems is the product solving and how is that benefiting you?
Ensuring that customers are connected with their clients promptly is a key aspect of this service.
Efficient coordination and validation, although some clients have problems with browsers
What do you like best about the product?
The way I can coordinate service with the end customer, have schedule validation, and above all, the acceptance of the service in order to charge for it.
What do you dislike about the product?
It's not that I don't like it, but I feel that some clients with certain web browsers have problems.
What problems is the product solving and how is that benefiting you?
The interaction with more people by the client!
Efficient Case Management with Salesforce Service Cloud
What do you like best about the product?
I find the Service Cloud's case management features incredibly helpful, especially with its ability to automate processes using flows and workflows, making it efficient and facilitating seamless interactions with patients. The platform's design improvements have allowed us to build more around case management, enhancing our efficiency markedly.
What do you dislike about the product?
Nothing as of now it’s a great tool For a company
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to automate case management, making patient interactions more efficient and freeing up time for patient care advocates.
Effortless Case Routing Makes Teamwork Simple
What do you like best about the product?
I like how it streamlines customer support with easy case management and queue automation.
What do you dislike about the product?
It can be hard to navigate at times especially since I’m a new user.
What problems is the product solving and how is that benefiting you?
It’s helping us find the best ways to manage our different types of cases with better queue routing.
Great All-in-One Tool for Cases and Contacts, But Needs Improvement
What do you like best about the product?
Cases contacts and agent force and all in one
What do you dislike about the product?
Yo can be improved and redefined dhdnbbb
What problems is the product solving and how is that benefiting you?
Good to solve issues and
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