Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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Rapid Ramp Management
What do you like best about the product?
Ease of implementation and integration with telephone and reporting platforms
What do you dislike about the product?
Pricing model for short term projects are challenging
What problems is the product solving and how is that benefiting you?
CRM
Service Cloud enables scalable, automated, omni-channel service
What do you like best about the product?
Service Cloud is a scalable solution with many out of box automation tools to get started quickly. It is powerful and flexible to meet a variety of needs.
What do you dislike about the product?
At times, it feels like Service Cloud should not be so disconnected from Sales and Marketing.
What problems is the product solving and how is that benefiting you?
Salesforce makes it easier for us to support agents across businesses and channels and empower self-service and agent efficiency within those areas.
Love Service Cloud for its loyalty management
What do you like best about the product?
Useful loyalty management for my organisation's patrons and it's local data storage in our home country for data security.
What do you dislike about the product?
Can be complex to use to it may take time for the business users to learn
What problems is the product solving and how is that benefiting you?
Lack of an integrated and automated service management solution for our library patrons
Amazing news ai
What do you like best about the product?
Simply to use and able to get easily the dashboard
What do you dislike about the product?
Must necessary to improve the quality for the voce connection
What problems is the product solving and how is that benefiting you?
Reduce the fte
Sr Salesforce Admin
What do you like best about the product?
I'm able to efficiently organize cases. Disseminate work and give transparency to stakeholders.
What do you dislike about the product?
I don't have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
SLA SLA :-) this was an area where we struggled
Business Engagements
What do you like best about the product?
We use it for various purposes like case management, leads and events, business engagement
What do you dislike about the product?
Needing customisation to achieve some results
What problems is the product solving and how is that benefiting you?
Resolve cases and customer 360
It Works
What do you like best about the product?
It works. A lot of other CRM tools promise a lot but can't deliver.
What do you dislike about the product?
The UI/UX is not consistent. The buttons, actions and other interactions are scattered all over the console.
What problems is the product solving and how is that benefiting you?
Supporting customers with ease and with scale.
Great platform, especially if you can connect all your orgs data
What do you like best about the product?
Adaptability to any business need and the ability to continually change
What do you dislike about the product?
So many features require full data integration
What problems is the product solving and how is that benefiting you?
Understanding customer requests types, trends, need
High customer satisfaction !!!
What do you like best about the product?
Service cloud provides a 360 customer interaction view, it allows to identify issues early and automated responses
What do you dislike about the product?
Needs to learn from current cases so solutions are available to customers automatically and minimize the representative interaction. Currently Only learning from Knowledge articles
What problems is the product solving and how is that benefiting you?
Enabling customers with better and faster issue resolution and increasing ROI of platform
Incredible Service tool
What do you like best about the product?
One stop self serve experience for employees, partners and customers.
What do you dislike about the product?
Its an expensive tool.
Hard to find resources that know how to code or configure.
Hard to find resources that know how to code or configure.
What problems is the product solving and how is that benefiting you?
One stop shop for our employees who use it 24/7.
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