Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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Service cloud voice for customers
What do you like best about the product?
We use service cloud all feature feom chat bots, email cases, scv. Its great to have all channels of communication with articles presented to agenda
What do you dislike about the product?
Sync issue between aws and omni is still not up to mark
What problems is the product solving and how is that benefiting you?
Faters responses, great kpi charts
Game Changer
What do you like best about the product?
Service Cloud has revolutionized our customer support processes, reporting capabilities, and in the end customer satisfaction. Large changes in how we do business with our customers are very difficult and the Salesforce team has been so helpful in making that transition.
What do you dislike about the product?
I really don't have anything negative to report so far. It has really been all positive and we look forward to the future enhancements we learn about during the conference
What problems is the product solving and how is that benefiting you?
Service cloud has been integral in helping us streamline convoluted processes which have been troublesome in the past. This has resulted in many many many many many happy customers. Using tools such as flows and being able to opt for configuration over code have been key.
Case Management
What do you like best about the product?
Case management, having all information in one location
What do you dislike about the product?
Some standard functionality needs improvements
What problems is the product solving and how is that benefiting you?
Ability to have all information in one location
Huge help for our Customer Service team.
What do you like best about the product?
Case management is easy for our users. Agents can reassign cases when others are out. Automations have changed our team dynamics and allowed for more efficient handling of customer inquiries.
What do you dislike about the product?
Inability to export information especially pricing.
What problems is the product solving and how is that benefiting you?
Email management.
Service Cloud for the Win!
What do you like best about the product?
I love all the amazing features of service cloud that allow users to work better, faster and smarter. The automations like Omnichannel, Chatbot and Einstein are unparalleled and unlike anything else out there.
What do you dislike about the product?
Not service cloud specifically but there are still a few things that aren't customizable in Lightning that were available and easier to access in the former UI.
What problems is the product solving and how is that benefiting you?
We are using our service cloud to manage our needs for pricing, engineering support as well as issues with billing and commissioning for our customers. Utilizing email to case we are quickly able to route cases to the right people at the right time in order to service our customers faster.
Greate experience at Dreamforce
What do you like best about the product?
Sale ice cloud centralized all services, cases and channels all in one place.
What do you dislike about the product?
Some of the configurations are hard to configure.
What problems is the product solving and how is that benefiting you?
Centralize service in one place.
Salesforce Service Cloud is amazing
What do you like best about the product?
All the productivity tools specially SLA management
What do you dislike about the product?
Maybe I'd add some IA into it to make it even better
What problems is the product solving and how is that benefiting you?
It helps me help our clients on a fast and effective way
Awesome
What do you like best about the product?
Case management, self service, Omni channel and Einstein
What do you dislike about the product?
I liked pretty much all key features in Service cliud
What problems is the product solving and how is that benefiting you?
Pretty much all
Omnichannrl service support
What do you like best about the product?
The focus on solving customer cases right away
What do you dislike about the product?
Not so much, but our it infrastructure would make it easier to grow using service cloud if we could benefit more of new features across other systems as well
What problems is the product solving and how is that benefiting you?
Gathering our partner knowledge in one place and letting us react proactively to their needs
Informative and innovative
What do you like best about the product?
Service console bringing all data in one spot
What do you dislike about the product?
Email to case and the html issues that flow into the. Out of the case
What problems is the product solving and how is that benefiting you?
Resolution to pre and post service queries
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