Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Service Cloud is helped us to address customer issues efficiently
What do you like best about the product?
Case Management is our faviourate feature. We can track response time of a case, setup SLA's a and escalation process setup
What do you dislike about the product?
We are facing difficulty to get 360 degree view of case. It will good if we have a flexi page or drag and options to provide 360 degree view of a case.
What problems is the product solving and how is that benefiting you?
It is helping us track and manage customer issues. And providing platform to our customers to submit their complaints.
Trustworthy and Secure
What do you like best about the product?
We love the quick delivery, scalability and easy tie in with all other customer 360 apps and tools.
What do you dislike about the product?
Have not come up on any downside for our usage. Modern technology integration seems to be present in every case we have needed.
What problems is the product solving and how is that benefiting you?
Single application for all user tools.
Service Cloud very nice
What do you like best about the product?
You can access customer and correspondence history data immediately from the console
What do you dislike about the product?
If you open a lot of data in a subtab, it becomes difficult to understand
What problems is the product solving and how is that benefiting you?
I was able to immediately access the past correspondence history due to difficult customer correspondence.
Salesforce Service Cloud is a robust customer service platform
What do you like best about the product?
I like the omni-channel support and the AI-driven automation features, which make customer service more efficient and personalized.
What do you dislike about the product?
One downside is that the platform can be complex for new users, requiring significant time and training to master.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problem of fragmented customer service by centralizing all interactions across various channels into one platform. This benefits me by providing a complete view of customer interactions, enabling faster response times, improved case management, and more personalized service, which leads to higher customer satisfaction and team productivity.
Resolution speed
What do you like best about the product?
It is being able to automate cases for faster service and resolution.
What do you dislike about the product?
No real downsides other than not taking full advantage of what the product has to offer.
What problems is the product solving and how is that benefiting you?
When an issue arises, having the ability to quickly route who should offer the best help.
Perfect mixture of ease and power
What do you like best about the product?
Salesforce makes it simple and powerful. They continued update the SaaS component and at the same time can build whatever we need on the platform.
What do you dislike about the product?
Some of the components that have come over through acquisition are still on their own platform and integrated... Would be great if they get around to migrating that to the core platform.
What problems is the product solving and how is that benefiting you?
We are able to funnel all of our customers needs into one system, enabling our customer contact center to have visibility of the issues happening easily prioritize responses.
The most efficient platform
What do you like best about the product?
I'm working for may years with services cloud.
A
A
What do you dislike about the product?
Time to implement from partners take your hands
What problems is the product solving and how is that benefiting you?
Time to take a call more effective and efficient
Sam insurance expert
What do you like best about the product?
I implemted service for aig, axa and allianz using our partners. Its amazing platform
What do you dislike about the product?
None for growh. But if they can share product roadmap auto intergrated would be great
What problems is the product solving and how is that benefiting you?
It helped to grow revenue
Incredible
What do you like best about the product?
The ease of access and Connecting of customer data
What do you dislike about the product?
Lack of signature success plans as we can provide complete coverage of tech landscape
What problems is the product solving and how is that benefiting you?
Giving 360 view of our customer and allows our agents to use a single integrated view
It works like a charm
What do you like best about the product?
Salesforce is the most complete CRM solution, with a lot of capabilities integrated with gen ai
What do you dislike about the product?
Nothing really. I think it's really a complete solition
What problems is the product solving and how is that benefiting you?
Users are more effective, the increased their productivity
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