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Meet Your Customers on Their Preferred Channel
What do you like best about the product?
I love the number of ways that you can be reached by your customers. Email, voice, chat, sms, social. You name it—Service Cloud has got it!
What do you dislike about the product?
Email-to-case can be a nightmare if you get a case stuck in a loop.
What problems is the product solving and how is that benefiting you?
Automating routine tasks and it saves us a lot of time.
Salesforce Service Cloud best CRM service software
What do you like best about the product?
Salesforce Service Cloud excels in Omni-Channel routing, AI-powered automation, and seamless integrations with tools like Intercom and WhatsApp. Its case management, knowledge base, and real-time analytics enhance efficiency, while customization and scalability make it ideal for growing support teams.
What do you dislike about the product?
Salesforce Service Cloud is powerful but complex, requiring heavy setup and admin expertise. High costs, clunky UI, and performance issues can be drawbacks, and advanced automation often needs Flow or Apex.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud centralizes support, automates workflows, and streamlines case management, helping us resolve issues faster and improve customer experience. Its Omni-Channel and integrations keep everything connected and efficient.
Satisfactory And Leading Product In Industry
What do you like best about the product?
Leading Product In Industry with multiple features
What do you dislike about the product?
Multiple features but limited information available to use them
What problems is the product solving and how is that benefiting you?
It is All-In-One Platform for Taking Customer calls, Live Chat, Email management, case Management, Knowledge Base and Content Management
Salseforce
What do you like best about the product?
Ease of use - It's relatively easy to find details details, especially these days as I find the search metrics seem to mirror standard keyword parameters
What do you dislike about the product?
flexibility - user interface isn't always intuitive when trying to layout reports or create something unique. It sometimes take trial and error to get close to what we need, and isn't always exactly what we're looking for.
What problems is the product solving and how is that benefiting you?
provides a coherent environment to manage customer database and product knowledge
Best applications for CRM,MARKETING & MIS etc.
What do you like best about the product?
Salesforce is best for CRM tool for business streamline, customer interactions and also in other departments of company data analyze.
What do you dislike about the product?
salesforce is higher cost, should be make attention in costing.
What problems is the product solving and how is that benefiting you?
analytics dashboard provides valuable data for customer trends, service performances and other areas where we can improve.
“Review of Salesforce Cloud Benefit
What do you like best about the product?
Salesforce Cloud is a robust suite of services designed to help businesses manage customer relationships,
Upside . 1 .Centralized Customer Data Management
All customer data is stored in one place,
2. Marketing and Customer Engagement
Tools like Marketing Cloud and Service Cloud provide targeted campaign management and personalized customer support.
Upside . 1 .Centralized Customer Data Management
All customer data is stored in one place,
2. Marketing and Customer Engagement
Tools like Marketing Cloud and Service Cloud provide targeted campaign management and personalized customer support.
What do you dislike about the product?
Here are a few examples of the least helpful reviews for Salesforce Cloud:
1. Too Expensive”
Salesforce is too expensive for small businesses. Not worth it.
2. Complicated Interface
The interface is confusing. I couldn’t figure it out, so I stopped using it.
1. Too Expensive”
Salesforce is too expensive for small businesses. Not worth it.
2. Complicated Interface
The interface is confusing. I couldn’t figure it out, so I stopped using it.
What problems is the product solving and how is that benefiting you?
Tax services
Easly custmise
What do you like best about the product?
Easly Customise, Make your own table feature
What do you dislike about the product?
Costing Part, Little bit high and Should be Indian Partners and Consaltant
What problems is the product solving and how is that benefiting you?
Easy to Add More Option and in current Format Alocate Tables, Reporting ETC.
Boosting Agent Productivity with Service Cloud Features
What do you like best about the product?
The best feature is AI driven recommendations with Einstein, which helps agents work faster by suggesting the next best actions and automating responses to cases.
What do you dislike about the product?
From my experience, the pricing for Service Cloud can feel a bit high, especially when you add on the costs for the AI tools and extra features.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud has really helped us by reducing response times and automating repetitive tasks. This allows our agents to focus more on providing high quality customer support with 24/7 availability.
Boost Customer Support with AI Driven Proactive Solutions
What do you like best about the product?
The integration of Salesforce Agentforce with existing Salesforce product has completely changed the game .
What do you dislike about the product?
Agentforce AI is priced at $2 per chat, which seems more expensive.
What problems is the product solving and how is that benefiting you?
After using Salesforce AI powered tools we have improved customer satisfaction by delivering personalized support while reducing wait times with smart case routing and faster.
Sales Force an excellent tool for managing projects as Project Manager.
What do you like best about the product?
We have been assigned project in saled force by our PMO office. In this tool we have been maintaining our Project Plan and activity tracker in sales force. The tool provided accurate reports and excellent Gantt chart as per the Project plan.
What do you dislike about the product?
Adding activity hours can be tedius and slow if we have to track as per each milestone in the Project Plan.
What problems is the product solving and how is that benefiting you?
Salesforce provikdes an accurate hours which Project Managers are spending in their respective projects. These reports are helpful in creating forcast for future projects.
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