Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Easy to Use, But Needs More Practice Options
What do you like best about the product?
Ease of use for end users to engage the process
What do you dislike about the product?
Lack of practice that I have in the sustem
What problems is the product solving and how is that benefiting you?
We have yet to begin using the product
Reliable Customer Support Boost with Salesforce Service Cloud
What do you like best about the product?
I appreciate the ease of configuring some of the basic capabilities with the help of a partner. I find the Service Cloud invaluable for tracking customer inquiries and managing demand effectively, ensuring timely responses. The constant innovation and new capabilities, along with the additional agent tech layer, help scale our teams efficiently.
What do you dislike about the product?
I would like Salesforce Service Cloud to offer better self-service options for customers.
What problems is the product solving and how is that benefiting you?
I use Service Cloud to track customer inquiries, optimize staffing for timely responses, automate business processes, and support team scalability with innovative features.
Great Features and Helpful Community, but Complex with Limitations
What do you like best about the product?
I use many of the features, and I appreciate being able to open cases from different places. The community is also helpful, working smoothly with customers.
What do you dislike about the product?
The system is complex and has limitations when it comes to entitlements, as well as some red flags.
What problems is the product solving and how is that benefiting you?
Customer tickets, onboarding requests, product issues, deliveries, and more are all managed here.
Great Solution for Our Client, No Dislikes
What do you like best about the product?
It’s very great solution for our client.
What do you dislike about the product?
No, I don’t have dislike about your solution.
What problems is the product solving and how is that benefiting you?
No, I haven’t seen problems.
Great Omni-Channel Support, But Deployment Milestones Need Improvement
What do you like best about the product?
Omni channel, multi channel, Chat and WhatsApp integration
What do you dislike about the product?
Deploy milestones to production and countdown
What problems is the product solving and how is that benefiting you?
centralized service with multiple channels, voice integration and automatic case opening
Great Case Management Tools, but Knowledge Needs Improvement
What do you like best about the product?
Cases workflow and web to case are out of the box tools super usefull for customer service
What do you dislike about the product?
Knowledge should be more intuitive and better organized.
What problems is the product solving and how is that benefiting you?
Technical debt
Great Omni Channel Routing Feature
What do you like best about the product?
Omni Channel Routings and Comfigurations
What do you dislike about the product?
Should have more feasibility in expanding and configuring omni supervisor
What problems is the product solving and how is that benefiting you?
Skill based routing fir efficient case handling
User-Friendly with Robust Capabilities
What do you like best about the product?
I appreciate how easy the setup process was, thanks to the experienced admin. The Experience Cloud support significantly benefits our organization, and I find the Omni-Channel Routing feature incredibly useful. The agentic capabilities and service intelligence dashboard are particularly valuable and stand out as key features.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud benefits my team with easy setup and omni-channel routing, enhancing workflows. The Experience Cloud support is significant, and the agentic capabilities and service intelligence dashboard add value for possible repurchase.
Great Case Management, But Knowledge Customization Lacking
What do you like best about the product?
Case Management and Omni Channel are great. Also, routing configurations and topics for service agents
What do you dislike about the product?
Knowledge has a very poor level of OOTB customization
What problems is the product solving and how is that benefiting you?
Case Management and Live Agent connections with customers
Excellent Solution with No Drawbacks
What do you like best about the product?
Very good solution because do more then expected
What do you dislike about the product?
Nothing because this solution have more than expected
What problems is the product solving and how is that benefiting you?
Everything
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