Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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We just began using Service Cloud but so far our company really likes it.
What do you like best about the product?
It keeps everything connected in one platform.
What do you dislike about the product?
The adjustment period from switching from a traditional ticketing platform to Service Cloud. You gain access to so much more about an account.
What problems is the product solving and how is that benefiting you?
It's solving out issue of bringing everything into one uniform platform.
Great functionality and good UX
What do you like best about the product?
Easy to follow service requests. Service follows sales process. Creates easy transparancy
What do you dislike about the product?
Nothing. I really Think it os working Great. Only a question of Own processes
What problems is the product solving and how is that benefiting you?
Overview over Customer hotlines and interaktion. Project management as Well
Ease of use
What do you like best about the product?
It's more intuituve than other ticket systems. Easy to use UI.
What do you dislike about the product?
Sometimes the page layout is a bit cluttered.
What problems is the product solving and how is that benefiting you?
Working towards case deflection
Elegant Simplicity
What do you like best about the product?
Service cloud provides an amazing flexible interface for agents to leverage while assisting customers.
What do you dislike about the product?
As service cloud is extremely customizable, any challenges I have encountered have been overcome!
What problems is the product solving and how is that benefiting you?
Streamlining customer service for agents.
Salesforce Service Cloud sets the CRM standard
What do you like best about the product?
It's ability to create a custom desktop to meet any enterprises needs.
What do you dislike about the product?
Can be expensive per agent with advanced features.
What problems is the product solving and how is that benefiting you?
Giving agents easy access to customer data and enabling them to give the best customer service.
Lots of benefits, but far from great
What do you like best about the product?
Good out of box functionality. Many features are declarative.
What do you dislike about the product?
1- Expensive.
2- While it is good that you can do things in several ways, it's bad that can do things several ways. That means if you are trying to lock something down, you have to find all those entry points or you will have loopholes.
3- When they acquire new products, it takes awhile to fully integrate.
2- While it is good that you can do things in several ways, it's bad that can do things several ways. That means if you are trying to lock something down, you have to find all those entry points or you will have loopholes.
3- When they acquire new products, it takes awhile to fully integrate.
What problems is the product solving and how is that benefiting you?
A consistent Omnichannel experience.
Self service and deflecting cases using knowledge and Einstein bot
Self service and deflecting cases using knowledge and Einstein bot
Service 360 24/7
What do you like best about the product?
Connecting customers seeking solution to the right agents using omnichannel-channel management is critical to our success. It is a game changer compared to other CRM services.
What do you dislike about the product?
We are finding that we need status based capacity in service and are not able to get the right agent reassignments in place. Service manager aspect could use improvements.
What problems is the product solving and how is that benefiting you?
Connecting customer issues to resolution through reduction of time constraints.
Service cloud review
What do you like best about the product?
Agent productivity and case resolution time
What do you dislike about the product?
Nothing I like it very much don't get issues , platform is really great
What problems is the product solving and how is that benefiting you?
CSAt scores are high with a great NPS s ore too
Service Cloud is a Flexible Platform
What do you like best about the product?
VIZIO has been able to customize Service Cloud to fit our very unique business model for support using a small team of developers. We can move quickly when we have to.
What do you dislike about the product?
Cohesive reporting for different channels of contact can be challenging. We often have to export data to blend it together to fully understand agent metrics.
What problems is the product solving and how is that benefiting you?
Service Cloud helps us help our customers who have problems with their TVs from their channel of choice. It has helped us to reduce AHT tremendously.
Solid product
What do you like best about the product?
Well thought out, mature product offered by Salesforce.
What do you dislike about the product?
We are currently implementing Service Cloud now, so too early to say.
What problems is the product solving and how is that benefiting you?
Central place to enter in contacts and cases
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