Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Straightforward case mamagement
What do you like best about the product?
It has a UI that facilitates case worker's jobs, keeping useful information at hand. The platform let's us extend its functionality beyond the standard product to meet our needs.
What do you dislike about the product?
Training our case worker's to adopt all the new features can be overwhelming at times.
What problems is the product solving and how is that benefiting you?
It is helping us keep track and manage cases, and maintain good communications with our customers, all in Salesforce.
Easy to use and flexible
What do you like best about the product?
Easy to customize. Gives a 360 overview of the customer.
What do you dislike about the product?
Nothing. It's great. Maybe it could be more ai
What problems is the product solving and how is that benefiting you?
It helps us running our business. Managing customer tickets and getting an overview of everything about the customer.
It is incredible the amount flexibility and customization you can do in service cloud.
What do you like best about the product?
Easy flexibility, customization, and Easibility of the product.
What do you dislike about the product?
Does not automatically include service gpt.
What problems is the product solving and how is that benefiting you?
Being able to easily cumminicate with customers on a daily basis.
Very Functional, w/ some Irritating Quirks and Shortcomings
What do you like best about the product?
Highly structured data, easy enough to use interface, very reportable and measurable (via Reports).
Somewhat customizable.
Somewhat customizable.
What do you dislike about the product?
UI seems like an after-thought of merging acquisitions.
Feed view & Comment view are not one, holistic field w/ @ taggable references.
Very expensive, poor integration w/ Jira,
Feed view & Comment view are not one, holistic field w/ @ taggable references.
Very expensive, poor integration w/ Jira,
What problems is the product solving and how is that benefiting you?
It is our main support interface/channel w/ our clients for Reactive support.
It is also a key platform for our Pro-Active support.
It is also a key platform for our Pro-Active support.
Service connected to Revenue
What do you like best about the product?
Streamlining the handoff from Sales by bringing service into a single platform.
What do you dislike about the product?
It can be complex to setup and connect with third party solutions without going with SF owned services
What problems is the product solving and how is that benefiting you?
Brining our customer lifecycle into one ecosystem.
Impressive Omni implementation with service cloud
What do you like best about the product?
Omni channel chat, email2case and service cloud voice
What do you dislike about the product?
Need near real time insights on cases. And refresh from salesforce into Einstein engine. Is this changing now with Data cloud ?
What problems is the product solving and how is that benefiting you?
Handles all of the case management for Cisco TAC engineers- email2case, chat and cases.
Service Cloud -Making our customer experience better everyday
What do you like best about the product?
The way service cloud connects and shows the 360 picture of the customer with our Sales and Marketing cloud data
What do you dislike about the product?
We would like to have more insurance specific features
What problems is the product solving and how is that benefiting you?
It is helping to improve our customer experience and efficiency
Love the product for my clients
What do you like best about the product?
Case management which is very important for handling our clients complaints
What do you dislike about the product?
Still lot more features can be part of case management
What problems is the product solving and how is that benefiting you?
Yeah, our clients are able to submit and view and close it effectively
Automation for customer satisfaction
What do you like best about the product?
Service Cloud is intergrated with the full Salesforce platform so you have a 360 view of your customer and can use all of the data points to provide a tailored experience for your customer and service employees
What do you dislike about the product?
Case Milestones and entitlements are very powerful but also very limited. Unlike the rest of the objects, milestones are difficult to manipulate.
What problems is the product solving and how is that benefiting you?
Supporting our customers through multiple channels and cataloging previous interactions to anticipate and head off future problems
Operationally resilient and customer friendly
What do you like best about the product?
Seamless user journeys and consistent app performance
What do you dislike about the product?
Long implementation times. Lack of common frameworks
What problems is the product solving and how is that benefiting you?
Customer complaints
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