Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Amazing
What do you like best about the product?
It handlles all the cases seamlessly very easy to track the things altogether at one place
What do you dislike about the product?
As the things are growing rapidly fast and channces to build much more complexity if the developers are not good it going to be the hard for the client
What problems is the product solving and how is that benefiting you?
It helps to fulfill the requirements ofmy clients in different aspects based on the record rypes
Great platform
What do you like best about the product?
Our customer support team thrives with service cloud and it's add on features.
What do you dislike about the product?
Nothing, this tool is very robust and configurable
What problems is the product solving and how is that benefiting you?
24/7 global support model to best support our customers when they need it and how they want it. Automations increase support team effectiveness and productivity.
It’s decent
What do you like best about the product?
I am able to automate my repetitive tasks for the sales team. They used to spend hours on these tasks and now they only spend a few mins. All the historical data is also being portayed on the reports and dashboards.
What do you dislike about the product?
I believe there are a lot of features for service cloud that I have not been able to utilize it. We also have a lot of sales tools integrated with service cloud and the integration could be more admin friendly.
What problems is the product solving and how is that benefiting you?
We have been using it for case management. We are quite a large salesops team who are supporting a large sales org. We use case management to manage our cases, run reports/dashbords to keep track of them.
Customizable and efficient
What do you like best about the product?
Automated case responses and guided workflow
What do you dislike about the product?
Not enough customization for guided flows
What problems is the product solving and how is that benefiting you?
Tracking relationships with contact history
Service cloud transforms business
What do you like best about the product?
The ability to get customer data instantly when working with a customer on an issue.
What do you dislike about the product?
I don't see downsides for using Service Cloud
What problems is the product solving and how is that benefiting you?
Service cloud allows us to assist our customers quickly by having information available if our customers do find the answers themselves
Case management
What do you like best about the product?
Able to service multiple teams in on platform
What do you dislike about the product?
Nothing! Looking forward to AI!! And chat bots
What problems is the product solving and how is that benefiting you?
Case management and customer experience
Knowledge is a foundation for AI
What do you like best about the product?
Knowledge is captured through the enterprise in one location.
What do you dislike about the product?
Knowledge contribution license model based on a central KM team model and not KCS.
What problems is the product solving and how is that benefiting you?
Centralized repository enabling a knowledge sharing community.
Service done right
What do you like best about the product?
My customer support team has one place to go to get all customer information needed to assess our customer needs.
What do you dislike about the product?
It's a bit costly as a per user per month.
What problems is the product solving and how is that benefiting you?
We couple it with community and customers can self help.
Salesforce Platform Manager
What do you like best about the product?
I appreciate the ability to tie knowledge to service cases.
What do you dislike about the product?
Nothing. It works exactly the way I want it to.
What problems is the product solving and how is that benefiting you?
IT service requests and student tracking. Helps contain the item and bring in various resources ro support.
Salesforce Service Cloud is a great product
What do you like best about the product?
Service cloud offers Case Management, Omni, knowledge base, Live Agent, Einstein bots and now to add on service insights powered with AI
What do you dislike about the product?
Nothing for now, possibly all configurations looking a little complex can be made easy looking.
What problems is the product solving and how is that benefiting you?
It helps to serve our customer better with sales and service being on same platform
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