Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud rocks! So happy we made the switch.
What do you like best about the product?
The ability to have our service and sales team on same platform so they can talk to each other and make business processes more efficient.
What do you dislike about the product?
I am very happy with our service cloud. Implementation went great and our service agents are happy with the product.
What problems is the product solving and how is that benefiting you?
It allows for our agents to not have to swivel chair into other systems. They can get everything they need in one system. More efficiency.
Very nice Dreamforce demonstration with an explanation of flow orchestration.
What do you like best about the product?
The ability to mass communicate update like services outages via flow to your website.
What do you dislike about the product?
Nothing at all. I find it very easy to use as an admin.
What problems is the product solving and how is that benefiting you?
Learning how to merge flows through orchestration to increase service agent productivity.
Service cloud rocks
What do you like best about the product?
Service cloud makes case resolution, support functions, scheduling and dispatch easier from within our SF org
What do you dislike about the product?
Some of the FSL specific functions are tricky to setup and the documentation can be tough to follow.
What problems is the product solving and how is that benefiting you?
Tracking support requests through the resolution lifecycle.
The perfect data lake
What do you like best about the product?
The way data is linked from different sources
What do you dislike about the product?
The software requires a level of data understanding that the regular user will find challenging
What problems is the product solving and how is that benefiting you?
We are adapting cloud to serve out grassroots organizations
Works great with Sales Cloud
What do you like best about the product?
The most integrated cloud with Sales. It's intuitive with plenty of out of the box automations.
What do you dislike about the product?
Tough to setup. The UI isn't as intuitive and to use newer features like chat bots I have to pay more money.
What problems is the product solving and how is that benefiting you?
Helping our internal sales team get new leads for reps.
LH Service Cloud review
What do you like best about the product?
The ability to pin cases and create workflows on actions
What do you dislike about the product?
The interface is a bit clunky, but we are looking forward to the dynamic page layouts to fix that!
What problems is the product solving and how is that benefiting you?
We manage client support for consumers and partners. It's nice to have all data in one place.
Service Cloud for the Service Team
What do you like best about the product?
Service Cloud rolls all your service team needs into one product. Being able to organize your service tickets for easy reporting and analytics. Both Agent & Management friendly.
What do you dislike about the product?
When you have multiple service teams that need to use Service Cloud, it can be more difficult to deferientiate that in the user interface. It would be nice to have better/easier way to keep business needs separate.
What problems is the product solving and how is that benefiting you?
Service Cloud is helping our agents stay organized and our managers be able to do accurate reporting on how our service teams are performing.
Great experience with the product!
What do you like best about the product?
We just started using the product, but I've been extremely impressed with how easy it is to use Service cloud to help increase satisfaction with our customers and donors.
What do you dislike about the product?
I've run into limitations with the reporting aspect of Service cloud, specifically in regard to reporting on customer activities. This could be that I need more training on how to use the product to its full capacity.
What problems is the product solving and how is that benefiting you?
Service cloud is helping our team to have a more wholistic understanding of the customers we are having conversations with. We've found a lot more confidence in conversations.
Smooth Case Management Experience
What do you like best about the product?
Organized case routing based on rep skills and bandwidth
What do you dislike about the product?
Entitlements and Milestones can be difficult to work with sometimes.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us to manage our cases efficiently by automatically routing them to the best team
Rely on the 350 view
What do you like best about the product?
Connects me to the 360 view of the customer so I can serve them in a more knowledgeable and efficient manner. I can acknowledge their wholistic relationship with my organization and communicate cross depaetmentally to resolve their issue.
What do you dislike about the product?
Challenge of reporting on service call statistics
What problems is the product solving and how is that benefiting you?
Issues with product orders and questions about training events.
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