Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud works great
What do you like best about the product?
We use email-to-case functionality which creates majority of our inflow cases helping our team manage Case load and follow up efficiently.
What do you dislike about the product?
There are some issues sometimes with email-to-case, especially email looping, but we always try to prevent them by using best practices.
What problems is the product solving and how is that benefiting you?
It provides as lot of value for our organization, reports help us track important metrics and help all teams stay connected for best Customer support experience.
Be happy to give good service using Salesforce
What do you like best about the product?
Service cloud have the capability to give the 360 degree service to the customer
What do you dislike about the product?
Lightning template should be easyly define to fullfil customers requirements.
What problems is the product solving and how is that benefiting you?
It's giving all 360 degree view to solve customer's issues.
Great product!
What do you like best about the product?
Super helpful, easy to use. Highly recommend.
What do you dislike about the product?
Nothing. It's great. We love it and highly recommend.
What problems is the product solving and how is that benefiting you?
Customer connectivity
Best in class
What do you like best about the product?
I have found the CTI integration with Salesforce to be top notch along with the integration with agent chats and all the surrounding programming hooks to make a seem less solution.
What do you dislike about the product?
Nothing, I love the product and have nothing bad to say.
What problems is the product solving and how is that benefiting you?
Customer feedback and problem resolution
Service Cloud keeps your support team self sufficient
What do you like best about the product?
Love that we can keep our service team accountable with Queues, Milestones and SLAs.
What do you dislike about the product?
Migrating articles from FreshDesk to Salesforce is a bit cumbersome.
What problems is the product solving and how is that benefiting you?
Streamlining our business to have sales and service in one place.
Elevate Customer Experience with Service Cloud
What do you like best about the product?
Case Classification, Email to case routing, Einstein next best actions
What do you dislike about the product?
Dashboards are not very helpful. Need better OOTB DASHBOARDS.
What problems is the product solving and how is that benefiting you?
It helps better manage by requests whether it is through Email, a web or Chat
Very good service cloud exp
What do you like best about the product?
Capabilities and integrations provided by the service cloud
What do you dislike about the product?
All good experience with service cloud and UI console
What problems is the product solving and how is that benefiting you?
AI driven contact center application and support
Using the service as an administrator
What do you like best about the product?
The option to log in as another proxy user
check and debug problems without having to depend on the user's free time.
This way we will save precious time especially when the work is at different time zones
check and debug problems without having to depend on the user's free time.
This way we will save precious time especially when the work is at different time zones
What do you dislike about the product?
In terms of UI I would expect more flexibility
What problems is the product solving and how is that benefiting you?
The service is documented and measured by the company, provides analyzes for the managers.
I think the visibility for the users can be improved so that the layouts are less cluttered
I think the visibility for the users can be improved so that the layouts are less cluttered
Service Cloud Review
What do you like best about the product?
Integration with outlook. Salesforce side panel. Ease of use
What do you dislike about the product?
Not clear on separation of service and sales cloud.
What problems is the product solving and how is that benefiting you?
Ease of managing cases.
Service cloud makes life easy and looks awesome
What do you like best about the product?
I delivered this product to the team and they use for inquiries and lead management.
The contact is lead generation helps amazing
The contact is lead generation helps amazing
What do you dislike about the product?
Sometimes it gets little complicated for admins but users love it
What problems is the product solving and how is that benefiting you?
The queries are tracked better and we can analyze which area we need to focus more.
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