Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Simply Great
What do you like best about the product?
Its great at keeping our support cases organized and the team focused on resolution rather than research and data entry
What do you dislike about the product?
I would like more out of box automation to proactively
What problems is the product solving and how is that benefiting you?
It unifies customer interactions across multiple channels (phone, email, social media, chat) into one platform, providing a 360-degree view of each customer.
Very good product
What do you like best about the product?
Strong unified platform integration with other SF products
What do you dislike about the product?
Look and feel could be improved compared to other tools
What problems is the product solving and how is that benefiting you?
Improve teams efficiency
Enchanté Customer Service
What do you like best about the product?
The console approach an easy access to the whole customer database
What do you dislike about the product?
The look and feel is quite dated and can be improved with more modern lwc
What problems is the product solving and how is that benefiting you?
Knowledge management and customer 360 view of all ongoing requests
Fastest platform to develop on
What do you like best about the product?
The platform provides most of what you need while giving you the flexibility to fully customize
What do you dislike about the product?
It can be expensive so you have to manage it
What problems is the product solving and how is that benefiting you?
Service agent efficiency
AI-Powered Tools
What do you like best about the product?
Features like Einstein AI help automate repetitive tasks, predict case outcomes, and suggest responses to agents, improving efficiency and customer satisfaction.
What do you dislike about the product?
Cost of the product, needs for customization
What problems is the product solving and how is that benefiting you?
Easy access to knowledge base
amazing product
What do you like best about the product?
it helps agent productivity and boosts performance
What do you dislike about the product?
the product is the best and there is nothing that i dislike with AI i am expecting more
What problems is the product solving and how is that benefiting you?
it is the best for automating process
Service Cloud
What do you like best about the product?
Case management and activity timeline. Field Service Lightning overlay and entitlements
What do you dislike about the product?
Would prefer out of the box distinction between and Incident (affecting many companies ) and a Case (affecting one)
What problems is the product solving and how is that benefiting you?
Trouble to Resolution
At BSA
What do you like best about the product?
Service resolution, case and email notification
What do you dislike about the product?
Nothing I do not like it yet and will continue to review it
What problems is the product solving and how is that benefiting you?
We are replacing Zendesk with Service Cloud
My favorite cloud for customer experience
What do you like best about the product?
The cases object is very powerful and provides the foundation for all features.
What do you dislike about the product?
Complexity in certain implementations makes it difficult to make decisions or choose a path.
What problems is the product solving and how is that benefiting you?
Keeping email conversations in Salesforce and adding to the customer 360
Service Cloud delivers!
What do you like best about the product?
I like that Service Cloud is easy to navigate, yet has deep, rich, features that enables our agents to deliver an excellent customer experience in an efficient way.
What do you dislike about the product?
Nothing, it's a great product and Salesforce is continuously enhancing it.
What problems is the product solving and how is that benefiting you?
It helps enable our agents to deliver a great customer experience
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