Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Product Owner
What do you like best about the product?
Ability to help,support and deliver excellent customer service
What do you dislike about the product?
Needs more automation at times to achieve goal.
What problems is the product solving and how is that benefiting you?
To help patient access insurance
Service center
What do you like best about the product?
The Console display and case management.
Manage all the channels in one display
Manage all the channels in one display
What do you dislike about the product?
Hard to find the good products to cover all requirements and avoid cost explosion
What problems is the product solving and how is that benefiting you?
Easy and friendly tool.
Simplify adoption and help productivity of the agents
Simplify adoption and help productivity of the agents
Service cloud helps sales support
What do you like best about the product?
Service cloud enables our sales tram to engage their support staff through tickets for pricing, legal, strategic sales support and more. We have visibility into each process supporting the sales cycle.
What do you dislike about the product?
Small pet peeve - Service cloud and sales cloud both rely on Activities. Since the Activity object is somewhat limited in the number of fields, there may need t9 be some prioritizing with sales cloud users.
What problems is the product solving and how is that benefiting you?
Service cloud allows us even more visibility to the issues impacting our customers and allows our sales team to engage their support staff for prospects to help support them closing their deals.
It just works
What do you like best about the product?
I think the most helpful part is that out of the box it works great. It is also easy to add the customization you need.
What do you dislike about the product?
The least helpful thing out service cloud is that it just has so many l add ons that it can be a lot to understand
What problems is the product solving and how is that benefiting you?
We used service cloud to help reduce service time for our clients. With the automation we were able to make response time much better
Service for customer delght and member retention
What do you like best about the product?
Case management case classification, reporting
What do you dislike about the product?
None at the moment all looking ok. It was great for member satisfaction
What problems is the product solving and how is that benefiting you?
Case management, service requests
Long term investment but a very good investment
What do you like best about the product?
I like the many possibilities that we have in the Salesforce. We can personalize all the plataform for our necessities.
What do you dislike about the product?
Isn't easy and you need a team for implantation all the ideas.
What problems is the product solving and how is that benefiting you?
It possibilities increase the productivity of our team and reduce de time of registration. Another thing is the follow de main KPI’s in real time and the possibility to use this insights to promove a better service. Beside that, Salesforce is a flexible plataform and it’s possible integrate that in another systems making possible reduce the amount of diferents tabs ou systems that our analysts use in their attendance
Excellent product
What do you like best about the product?
Case management is very effective and knowledge management is fantastic
What do you dislike about the product?
Salesforce Service Cloud's cost may be too expensive for some users, especially smaller organizations. Additionally, despite the platform's intricacy and extensive range of capabilities, certain users may need to go through a learning curve.
What problems is the product solving and how is that benefiting you?
Case management which is working out very well
Case management done right
What do you like best about the product?
Centralized information about contacts and cases
What do you dislike about the product?
Need to fet real time ivr click path data
What problems is the product solving and how is that benefiting you?
Agent performance, FCR, AHT
Super simple
What do you like best about the product?
It makes customer service so much simpler. It helps to make interactions with customers across platforms seamless.
What do you dislike about the product?
It can be pretty difficult to set up and administer.
What problems is the product solving and how is that benefiting you?
Bringing resolutions to our customers.
Great experience
What do you like best about the product?
The service could system makes tracking our customers easy.
What do you dislike about the product?
The service cloud can seem overwhelming with lots of options.
What problems is the product solving and how is that benefiting you?
Service cloud is solving our problem of customer tracking and customs service.
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