Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
I like Service Cloud
What do you like best about the product?
It's easy to manage, the UI is intuitive. I find really useful the case management because it's easy to implement and easy to use
What do you dislike about the product?
Sometimes the implementation of soma feature is not so intuitive
What problems is the product solving and how is that benefiting you?
It's helping me to have a more fluent workflow
Excellent product
What do you like best about the product?
Ease of configure for our clients and the ability to integrate
What do you dislike about the product?
The user administration management could benefit from more automation.
What problems is the product solving and how is that benefiting you?
The ability to manage many contacts across multiple departments
Excellent
What do you like best about the product?
Easy to configure and easy for users to adopt
What do you dislike about the product?
You need to have a good team of admins to support it.
What problems is the product solving and how is that benefiting you?
Visibility for our clients and advocates.
Customer experience
What do you like best about the product?
We have customer service for our client in games and media and we get very positive feedback about how fast the resolution are and they are happy about it. Development is easy and it doesn't take much time to learn it the way it is designed.
What do you dislike about the product?
Sometime it gets multiple cases and and doesn't verify the existing cases for the same customer. We need to build some custom logic for it. It would be great if that can be improved
What problems is the product solving and how is that benefiting you?
Customer success is very important and that is our main goal for our gaming clients. Customer needs service and they need fast so solving there problems was our top priority
Great way of managing customer interactions
What do you like best about the product?
The fact that Service Cloud runs on the same data as Sales Cloud, which we also use, is key to ensure we have a consolidated view of our clients interactions. We have several processes running across both.
What do you dislike about the product?
It is a great tool that comes with a lot of configuration options, which sometimes makes it difficult to balance. It requires a well-thought approach to bring its full value.
What problems is the product solving and how is that benefiting you?
Manage our client support processes and service packages in a way that enables us and our clients get a real view of available credits and quality of support provided.
Awesome product!
What do you like best about the product?
The case management solutions are exactly what we needed.
What do you dislike about the product?
I have no clmplaints about the product up to this point.
What problems is the product solving and how is that benefiting you?
Simplicity of handling customer complaints.
Service Cloud is under utilised
What do you like best about the product?
Ease of use on cases, easy to implement, web to case specifically
What do you dislike about the product?
Omni channel is not so easy to implement, can do with improvements and under utilised
What problems is the product solving and how is that benefiting you?
Managing tickets and priority cases are easy to manage and allocate.
CRM Mgr
What do you like best about the product?
Helpful: very easy to navigate
Negative: multiple page layout versions were implemented before my time
Negative: multiple page layout versions were implemented before my time
What do you dislike about the product?
Multiple record types deployed before my time
What problems is the product solving and how is that benefiting you?
All depts have same access to info
Amazing customer of service cloud
What do you like best about the product?
Case management
Customer support portal
Case slack integration
Customer support portal
Case slack integration
What do you dislike about the product?
We like all features of service cloud and don't any problems yet
What problems is the product solving and how is that benefiting you?
Helping with case management, knowledge articles, case swarming
We have been able to bring case management forward for teams using email to manage their work.
What do you like best about the product?
Ease of setup and use. We can quickly onboard a team.
What do you dislike about the product?
Engaging teams properly without so much customization.
What problems is the product solving and how is that benefiting you?
Automation for our support teams with service management and customer support.
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