Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
It is great
What do you like best about the product?
It is a great member experience and chat feature
What do you dislike about the product?
Slow pricebooks are not great chat is not inituitive
What problems is the product solving and how is that benefiting you?
It is creating a 360 customer experience
CX centralized Support
What do you like best about the product?
The escalability of the tool and how you can personalize the user experience
What do you dislike about the product?
Coding to have some deeper apps or functions
What problems is the product solving and how is that benefiting you?
The contact relationship
Service cloud connects our customers
What do you like best about the product?
Service cloud helps handle our customers cases
What do you dislike about the product?
I wish I used it sooner and saved time and money
What problems is the product solving and how is that benefiting you?
Answering customer calls and internal questions.
You NEED Service Cloud
What do you like best about the product?
The ability to manage customer issues/questions and collaborate with other team members on cases.
What do you dislike about the product?
I would love to see Salesforce invest more in the product. New features always make it to Cases last.
What problems is the product solving and how is that benefiting you?
Allowing us to manage customer issues
Reporting on the Omni channel
What do you like best about the product?
I like the customer service as one stop shop through sales force.
What do you dislike about the product?
The reporting aspect of Omni channel, it can be improved for better customer experience.
What problems is the product solving and how is that benefiting you?
This is solving our case management and logging the case through omni channel. Providing capabilities to prioritize the case and getting better customer focus
Service cloud review
What do you like best about the product?
Creating a unified experience between multiple users and customers with tools like Omni-channel
What do you dislike about the product?
I can't think of specific examples off the top of my head
What problems is the product solving and how is that benefiting you?
It really helps us manage our incoming cases from multiple different areas of our company, and allows our teams to easily communicate with very different audiences
Salesforce Service Cloud Chat
What do you like best about the product?
It lets me serve up information to customers using the knowledge Library which gives immidate insights into all things our company offers. It is so much better than what our competitors have. service cloud also has great integration with our external chat function
What do you dislike about the product?
Sometimes it can be too confusing to find what we're looking for and what information is need to send to customers. If there was a way to include retention policy to make sure we're not sending out outdated information
What problems is the product solving and how is that benefiting you?
Chat integration allowed us to reach out to our customers in a new channel. This allows us to services our clients fast and more efficiently. It has be an absolute game changer for us.
Great experience
What do you like best about the product?
Customer 360 view, console view, knowledge base
What do you dislike about the product?
Process time of any step since the lighrning expirience
What problems is the product solving and how is that benefiting you?
The ability to see all the time the entier information of the customer, show articles to the reps and make teire life easy by solving cases
SERVICE CLOUD IS BEST
What do you like best about the product?
Helps us resolve complex customer issues.
What do you dislike about the product?
Everything about Service Cloud is best no dislikes
What problems is the product solving and how is that benefiting you?
Helping us solve customer issues and connecting with customer and knowledge-based.
Service Cloud journey begins
What do you like best about the product?
I like the ability to manage customers all from one platform. The ability to understand the customer and their needs to optimize their and our experience is game-changing.
What do you dislike about the product?
I dislike the learning curve. Although I may be open to learning, it does take additional training and work to get agents to adopt and learn a new system and processes.
What problems is the product solving and how is that benefiting you?
It is solving the ability to manage customers in one org. Prior, cases were handled outside of SF and data lived outside the org, so it is helpful to leverage the capabilities of service cloud under one org.
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