Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Excellent Product
What do you like best about the product?
Service Cloud is hlepful because you can automate process when the client looking for help or new products
What do you dislike about the product?
Sometimes the price is so higher than other products in the IT market
What problems is the product solving and how is that benefiting you?
All the process related with the client from basic Live Chat to complex situations when the client needs specific attention by support analyst
Best customer service product for enterprises
What do you like best about the product?
Service Cloud combined with AI helps you serve your customers right when they need it and your service agents to spend more time helping your customers then searching for answers.
What do you dislike about the product?
Understanding how Einstein comes to its generate conclusions or answers to my questions would be helpful.
What problems is the product solving and how is that benefiting you?
Sales for service cloud combined with self-service channels, helps us deflect or cases and free up for service agents for the most rut work that they used to do
Service Cloud Review
What do you like best about the product?
We migrated from ServiceMax to Salesforce Service Cloud because ServiceMax had too many issues.
ServiceMax Support was poor.
ServiceMax Support was poor.
What do you dislike about the product?
There is nothing that we dislike about Servicd Cloud.
What problems is the product solving and how is that benefiting you?
Case and Work Order assignment and tracking
Service cloud review
What do you like best about the product?
We have been using service cloud since 3years. It helps us to easily manage cases.
What do you dislike about the product?
I'm not a service cloud expert, not able to provide any right feedback on thid
What problems is the product solving and how is that benefiting you?
It helps us to answer customer queries on time, route cases to different reps and team.
Service Cloud is highly effective customer service management platform
What do you like best about the product?
Service Cloud is highly effective customer service management platform. It offers :
1. User friendly interface
2. 360 degree customer view
3. Powerful automation
4. AI driven insights
1. User friendly interface
2. 360 degree customer view
3. Powerful automation
4. AI driven insights
What do you dislike about the product?
Cost is always one of the least limited part about Salesforce products
What problems is the product solving and how is that benefiting you?
1. Multichannel customer support
2. Professional support for customers
3. Skills management
2. Professional support for customers
3. Skills management
Simple, clear. The optimal way to go
What do you like best about the product?
It creates an easy and streamlined way to collect data that allows us to track customer interactions and cases. It is easy to use and understandable to even the non tech savvy
What do you dislike about the product?
Records can get increasingly confusing as more and more nuance is added in, especially for more specific and niche clients. It becomes a mess of information that is not organized.
What problems is the product solving and how is that benefiting you?
It solves the problem of tracking and maintaining cades with customers. It benefits the data collection and speed of getting back to users as they navigate problems.
Service Cloud Review
What do you like best about the product?
Automations, we've migrated a few teams from Outlook to Service Cloud Case Management, and the thing they love most is the automations we can build for them. Some are as simple as sending reminders to agents when cases have been sitting without movement for too long, and others are more complex, involving multiple field updates, data prepopulation and contract retrieval.
We now look forward to adding an agent to the process.
We now look forward to adding an agent to the process.
What do you dislike about the product?
I think there is still room to improve the deduplication of cases especially when customers email multiple addresses set up with email to case. We have tied to educate our internal and external partners on best ways to get the right information, but it always seems like we're battling duplicates.
What problems is the product solving and how is that benefiting you?
Automations are saving our teams a lot of time and having customer communication so easily tracked across all cases in Salesforce, not just the one they're currently working, has really helped our service team understand the breadth of the issue, how to resource it, and when it was appropriate to escalate.
service cloud
What do you like best about the product?
ease of use and simply daily work to simple task
What do you dislike about the product?
nothing, it's great, Waiting for more new features
What problems is the product solving and how is that benefiting you?
case management
Salesforce Administrator
What do you like best about the product?
Able to customize and centralize client deliverables and needs across various departments responsibilities. Also, many options of tools and resources that integrate with service cloud.
What do you dislike about the product?
Limited in ideas as to how best use manage some of the features available. Training as to how to modify is difficult as well. Takes time for users to update database.
What problems is the product solving and how is that benefiting you?
Service cloud is the best place and option to centralize all client data and push users to be the source of truth. Many options for integration with other apps.
Works for Us
What do you like best about the product?
We have come to realize that the needs of our organization are complex and unique to our industry but Service Cloud is adaptable and can handle it all.
What do you dislike about the product?
Easy customization makes ad hoc requests more tempting to fulfill but also results in mountains of tech debt that can be extremely hard to eliminate
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to meet our customers where they are while seamlessly capturing all of the important data that we need to understand their wants and needs
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