Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Very good tool to manage customer service
What do you like best about the product?
I like that service cloud can connect to other dogital channels and streamline the communication with administrative tasks. With the latest Einstein innovation it can significantly improve the productivity of agents.
What do you dislike about the product?
The downside of salesforce overall os that it is so robust that you need experts who you can trust to unlock all the available features. We are strugling with this a lot.
What problems is the product solving and how is that benefiting you?
Automation of tasks, 360 view of customer was not available in 1 place.
Service cloud is a great way to connect to the customer
What do you like best about the product?
All the different options for agents and the business
What do you dislike about the product?
Hard to integrate outr cti with Salesforce
What problems is the product solving and how is that benefiting you?
Allowing for a full view of the client
All features and tools in one place
What do you like best about the product?
Omni channel and supervisor monitoring page
What do you dislike about the product?
Phone channel configuration and integration with external app
What problems is the product solving and how is that benefiting you?
Contact center features in one place. Easy to implement
Service from cloud
What do you like best about the product?
Providing comprehensive services to customers thru various channels
What do you dislike about the product?
Can't complain much as it eases the way to connect with customers thru channel of their choice...phone,email,text..etc
What problems is the product solving and how is that benefiting you?
Helping to connect quickly with customers and having their profiles on screen when in touch with them
Hanuma
What do you like best about the product?
Case management and new features of einstine.
What do you dislike about the product?
If we have Omni channel inbuilt would be better
What problems is the product solving and how is that benefiting you?
Users call to report if there are any issues accessing products
Mast have tool for any Service Rep
What do you like best about the product?
Easy of use, intuitive. Also completely integrated into rhe Salesforce platform, which makes my like as a developer a lot easier.
What do you dislike about the product?
Not really a Service Cloud problem per se, but deploying metadata referencing org-wide email addresses (which we use alot in Service) is difficult.
What problems is the product solving and how is that benefiting you?
Case handling.
From outlook and spreadsheets to organized goodness
What do you like best about the product?
Being able to allow our sales side to see the issues out customers are trying to solve has been a wonderful boon. Additionally cases are far more organized.
What do you dislike about the product?
Base reporting is feels like a neglected product. It's less functional than Excel, Tableau, or other reporting platforms.
What problems is the product solving and how is that benefiting you?
The biggest help is moving us out of outlook and into a coordinated tool. Additionally post help survey integration is great!
A useful sass that has the relevant tools to improve your operation
What do you like best about the product?
The flow, assignment rules, security, and many other features helps both it and business each achieve their objectives easily
What do you dislike about the product?
The limits and lack of feature to export configuration details into excel for review
What problems is the product solving and how is that benefiting you?
Able to connect with customers via multiple channels and have a 360 view of the customer
Make CSR life easy
What do you like best about the product?
All our service reps have visibility to their team cases. So, we can provide better customer experience.
What do you dislike about the product?
We are using email-to-case. Sometimes we are having issues with emails routing and missing some important emails from the customers which is costs money to the company
What problems is the product solving and how is that benefiting you?
It's easy for our CSR's to address customer issues and collaborate internally via chatter
Cto
What do you like best about the product?
I have used it in a previous job to maintain contact with clients via email and calls.
What do you dislike about the product?
The price is a bit excessive and prohibitive in some places.
What problems is the product solving and how is that benefiting you?
Improve our customer service
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