Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
The amazing sistem to keep in touch with clients
What do you like best about the product?
The facility to have all information, all posible response and all the historical activities on a single view
What do you dislike about the product?
That the customer don't think is the most powerful tool on the market
What problems is the product solving and how is that benefiting you?
The open tickets on a day
Service cloud advancements
What do you like best about the product?
Case management process, service process, community experience with total flexibility and lot of out of the box components which helps both dev and business together
What do you dislike about the product?
Nothing so far, let's improve the AI part of that a bit more to make it more bug free and better value to the business and dev and create a trust between proples
What problems is the product solving and how is that benefiting you?
Case management and service centers with ivr by providing better user experience and good ui ability and also the case approvals and assignments and a lot more
Service cloud
What do you like best about the product?
It has lot of features case management and chatter functionality.
What do you dislike about the product?
Slowness and messages chatter and Salesforce
What problems is the product solving and how is that benefiting you?
Contact customers through ch
Great System
What do you like best about the product?
Service Cloud is quite useful to keep on track different issues clients might have. The way it approaches every client is effective and easy, improving the response rate for issues.
What do you dislike about the product?
It's nothing related to the system. But the way it had been promoted in Mexico. There's no much info or details for future buyers and how it may be used in the different life cases of companies.
What problems is the product solving and how is that benefiting you?
The approach and solving problems for users, the different channels pf how clients may contact the company, and improving the post sell process of the company with current clients
Customer Success
What do you like best about the product?
Service Cloud is amazing product which provides business streamline their process and increase agent productivity. Tools such as email to case CTI Omni Channels are of great help
What do you dislike about the product?
Service Cloud Vooice is an amazing tool and lighting community for those who are still in classsic help improve the gap between B2b and B2C areas.
Service Cloud
Service Cloud
What problems is the product solving and how is that benefiting you?
Agent productivity and business process improvements which we tried to help them increase the revenue and roi.
There are lead processes which are not aligned hence we use out of the box features help them achieve it
There are lead processes which are not aligned hence we use out of the box features help them achieve it
It is an amazing platform to improve the customer satsifaction.
What do you like best about the product?
this platform is very helpfull to improve the cutomer succes and reduce times of case management. The managment of case to do the assigment to agents is really simple.
What do you dislike about the product?
It is a platform with a lot of functionalitlies and you need to get help from a partner or Salesforce specialist to have full knowledge about all functionalities.
What problems is the product solving and how is that benefiting you?
We have implemented in a lot of customers Service cloud to integrate the telephony channel to save time of the agents and centalize the management of th customer support in a same place.
Connects internal teams seamlessly so you can take care of customers faster.
What do you like best about the product?
It gives a full view of the challenge a customer is facing and allows me to pull in other teams through related cases to solve issues.
What do you dislike about the product?
The email screen is too small to effectively work in. Needs to be the largest section on the page. Or have ability to hide the case elements so the email screen is larger.
What problems is the product solving and how is that benefiting you?
Connecting teams in one tool eliminating the swivel chair effect. Saving us time with simple case management frees our team up to focus on improving the relationship and upselling to the customer.
Service Cloud to the rescue
What do you like best about the product?
We have been able to leverage out of box functionality and only have to customize to meet our IP reququirements
What do you dislike about the product?
Reporting can be cumbersome when data it's dispersed among objects. Internal data Lake would be helpful
What problems is the product solving and how is that benefiting you?
We are able to provide a unique service for our patients that no other platform has been able to provide
Efficient and Robust
What do you like best about the product?
As a supporter team member, it made case management easier and help us maintain great customer service.
What do you dislike about the product?
It takes time to learn how to customize it to perfectly fit your org needs.
What problems is the product solving and how is that benefiting you?
It helps us track our cases effectively and help us collaborate well as a team.
Service Product Manager
What do you like best about the product?
I love utilizing the standard cases object to solve many of our different sales process.
What do you dislike about the product?
Limited functionality to only certain objects like milestones.
What problems is the product solving and how is that benefiting you?
We have legacy teams that are using classic features and need to get them the standard functions in the lightning. .
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