Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Centralized Service
What do you like best about the product?
It provides use a flexible solution for multiple service teams.
What do you dislike about the product?
It has a long learning curve to learn all the potential uses.
What problems is the product solving and how is that benefiting you?
It would help if there was an embedded digital adoption feature.
Service Could
What do you like best about the product?
It serves as a one stop shop for our field service technicians, truly has everything needed!
What do you dislike about the product?
I wish there were more automation services surround territory/region
What problems is the product solving and how is that benefiting you?
Works as a one stop shop and allows ease of access to all information
Wonder at connecting all people in customer 360
What do you like best about the product?
It stopped us from using outlook inbox so we have a 360 view to our customers.
What do you dislike about the product?
It works great for us today. Looking forward to Einstein
What problems is the product solving and how is that benefiting you?
Stopped using outlook inbox to maintain and work cases so many can see complete picture and not scroll through inbox.
SF
What do you like best about the product?
Making life easier for users with automation capabilities
What do you dislike about the product?
Least helpful feature is chatter, not being used
What problems is the product solving and how is that benefiting you?
Moving users from manual efforts to automation, excel based and lotus notes tracker to systemic data entry
Customer 360
What do you like best about the product?
Service cloud is the underlying technology for so many customer relationships as one stop shop for everything related to our customers
What do you dislike about the product?
It would be great to integrate with other platforms without middleware
What problems is the product solving and how is that benefiting you?
Centralizing customer info to provide better support
Fun and exciting
What do you like best about the product?
This would be helpful for our PS org in terms of helping them with implementation cost tracking and hours. Keeping everything on the same platform is what is best about this product
What do you dislike about the product?
The lack of depth for certain features of functionalities that we might have that other third party vendors might be able to do in greater detail and is more relevant to solving our issues.
What problems is the product solving and how is that benefiting you?
To my knowledge we arent currently using Service cloud but could potentially look at this in the future as our company continues to scale. I think it could solve us witn our challlenge of logging time and activity spent on our customers
It’s all about a seamless experience
What do you like best about the product?
I focus on customer experience and service cloud allows for that seamless experience through case management while also providing rich data insights a key pillar for our company.
What do you dislike about the product?
Nothing, but wish we already had generative AI to create efficiencies for our internal teams.
What problems is the product solving and how is that benefiting you?
Visibility into cases and looking at how the knowledge base can service in a different way to create a foundation not just for our customer service teams but also our technical group to create synergies
Service Cloud is perfect for customer operations
What do you like best about the product?
Service Cloud provides great case management and Omni channel features
What do you dislike about the product?
Nothing really. I love using Service Cloud.
What problems is the product solving and how is that benefiting you?
Provide excellent customer service and technical support
The Gold-Stadnard
What do you like best about the product?
Salesforce Service cloud merges seamlessly with CRM solutions platform, as well as our 3rd party vendor solutions. It enables us the effectively and easily interact with our customers.
What do you dislike about the product?
While it certainly is not cheap, it's hard to complain too much. It provides incredible value and utility, and financial cost is only so much of a burden. Can't complain otherwise.
What problems is the product solving and how is that benefiting you?
It shows our problems of engagement, keep contacts properly siloed, while keeping our service department lean and efficient. It allows multiple channels of communication as well.
Service cloud is exceptional
What do you like best about the product?
Case management is so scalable and solves so many use cases
What do you dislike about the product?
It could use more of data and intelligence
What problems is the product solving and how is that benefiting you?
Keeping customer retention higher and solving the paint points.
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