Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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So far it has serve our needs
What do you like best about the product?
Data models, case management workflows and reports dash boards
What do you dislike about the product?
Time needed to generate sandboxes. Cloning sandbox copies all the users
What problems is the product solving and how is that benefiting you?
Putting things in one place
Salesforce Service Cloud
What do you like best about the product?
What I like the most is the centralization of customer data such as the internal chat, direct communication with the customer via chat, knowledge bases, and the existence of case logging and tracking.
What do you dislike about the product?
The time that should be invested in employee training, the management regarding data protection in Salesforce, the cost of the software, some resistance to its use, and the adaptation process to the business in question.
What problems is the product solving and how is that benefiting you?
Mainly customer service.
How it benefits them:
- Helps companies improve their customer service with reduced costs.
- Greater satisfaction for their customers.
How it benefits them:
- Helps companies improve their customer service with reduced costs.
- Greater satisfaction for their customers.
Best tool to support customer
What do you like best about the product?
Its bundle of tools features and rightly integration with voice, chat, sms, whatsapp.
Best thing is you can do it all without code.
Also their periodic updates are best.
Best thing is you can do it all without code.
Also their periodic updates are best.
What do you dislike about the product?
Partner on boarded without testing all features.
Like genesys, Vonage and Amazon on voice. Most of features are broken.
Have so many tickets open with Salesforce
Like genesys, Vonage and Amazon on voice. Most of features are broken.
Have so many tickets open with Salesforce
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves our key customer service challenges by centralizing customer data, streamlining case management, offering self-service options, providing real-time insights, scaling with our business, and integrating seamlessly with other systems. These benefits lead to improved customer satisfaction, operational efficiency, and adaptability to our growing needs.
Nice integrated solution for virtual teams.
What do you like best about the product?
Integrated suite which can leverage the full power of sales force
What do you dislike about the product?
We have another telephony tool which we use so integration could be a challenge.
What problems is the product solving and how is that benefiting you?
Hcps and patients contacting us.
Service Rocks
What do you like best about the product?
Case storming and reporting on SLAs and agent productivity
What do you dislike about the product?
Nothing about service cloud makes me wish for new functionality
What problems is the product solving and how is that benefiting you?
Customer service
Key component for C360
What do you like best about the product?
Case Management and Routing with SLAs integrated
What do you dislike about the product?
Console automatons are mediocre at best.
What problems is the product solving and how is that benefiting you?
Ability to view all my customer interactions with support in my CRM
CEO
What do you like best about the product?
Ease of use, ability to bring in all of my knowledge using Unified Knowlwdge. Ability to apply Einstein on all my knowlwdge
What do you dislike about the product?
Implementation requires PS. I wish it was more self-serve.
What problems is the product solving and how is that benefiting you?
Brining all my knowledge into one place- this is huge for me!!! I have 10 different sources of knowledge in my organization
Service Cloud makes retargetibg possibke
What do you like best about the product?
Actionable data insights and powerful operations capability in a view dedicated to their needs.
What do you dislike about the product?
Limited crossover view natively with the sales side of house which is part of the relationship funnel
What problems is the product solving and how is that benefiting you?
We use this to manage activities in the ongoing relationship with a client, including service and support alongside upswell.
Better Customer Support
What do you like best about the product?
Features such as Case Management, work flows and Omni channel enabled us to provide better support to our customers
What do you dislike about the product?
It can get a bit too complicated to get everything working flawlessly
What problems is the product solving and how is that benefiting you?
Case management
Great customer service tool
What do you like best about the product?
Service cloud gives non developer users the ability to adapt to ever changing business needs to support customers.
What do you dislike about the product?
Service cloud currently solves for all of our service needs and we have not yet run into a use case it could not handle.
What problems is the product solving and how is that benefiting you?
Service cloud allows us to track customer complaints with internal workflows and approvals so the customers issues are resolved quickly and efficiently.
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