Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Powerful options and great support!
What do you like best about the product?
With service cloud you can do just about anything you can think as configuration is very flexible and flows make it simple.
What do you dislike about the product?
Actually this is a bit of a counter to what I like most but the downside are there are so many options available it can sometimes be overwhelming.
What problems is the product solving and how is that benefiting you?
Salesforce has brought greater order to our processes and increased effeciencies.
Service Cloud in Digital Health
What do you like best about the product?
It is so much easier to access and manage than our previous Salesforce instance
What do you dislike about the product?
Can't think of any. The ease of use is very helpful.
What problems is the product solving and how is that benefiting you?
Keeping our staff up to date on all of our customer configurations through the Knowledge base.
SFDC for many solution needs
What do you like best about the product?
SF offers many possibilities for service operations. If you can dream it up, you can make it work for your business.
What do you dislike about the product?
It can be a bit overwhelming, and if you're not careful it can become complicated and busy
What problems is the product solving and how is that benefiting you?
Easy way to deliver client contacts. We use Omni channel to deliver work with smart prioritization and automation
Service cloud review for G2 survey
What do you like best about the product?
Case management helps us organize , assign , view cases effectively thus improving the customer experience
What do you dislike about the product?
Limits on case record types have often caused us some frustration especially when multiple businesses use one org
What problems is the product solving and how is that benefiting you?
Case assignment , routing , tracking and management .
Service Cloud
What do you like best about the product?
The ability for chat to support customers with questions.
What do you dislike about the product?
Nothing yet. The platform appears to have functionality that would support the business needs.
What problems is the product solving and how is that benefiting you?
Chat functionality to answer basic questions to provide more efficiently and free up time
With customer service.
With customer service.
Happy user
What do you like best about the product?
Improved interactions with our customers. Helps with retention
What do you dislike about the product?
I would like it to be more seamless in interfacing with other platforms
What problems is the product solving and how is that benefiting you?
It helps with existing products challenges and servicing our national accounts
My Service Cloud Experience
What do you like best about the product?
I like the awesome customization of Service Cloud
What do you dislike about the product?
I dislike the confusing settings within Service Cloud.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to extensively scale with our growing user base.
Best in Class customer service
What do you like best about the product?
It is intuitive, easy to use and infinitely customizable. Having the access to a customer in a 360 degree view to solve their issues is super helpful and encourages customer retention
What do you dislike about the product?
It's flexibility can be somewhat overwhelming for teams that are trying to set it up. It also has a learning curve that can be a challenge for some customer service Teams as they are moving off of older outdated platforms into service.
What problems is the product solving and how is that benefiting you?
Service cloud benefits, our clients by providing them a 360° view of their customers which allows them to address customer issues quickly and solve customer issues to increase customer loyalty and customer satisfaction
Transformative customer service
What do you like best about the product?
Ability to reach customer and report on it and analyze data with dashboards. I love the features that it has to easily chatter and work internally with others to find a resolution for a customer
What do you dislike about the product?
Some lack of marketing materials
There is campaigns but it would be nice to have enough emails to notify users of trainings and such. Right now we have a max number of emails we can send so we have to be careful in case there is an outage
There is campaigns but it would be nice to have enough emails to notify users of trainings and such. Right now we have a max number of emails we can send so we have to be careful in case there is an outage
What problems is the product solving and how is that benefiting you?
Being able to manage cases, customer feedback, covid-19 survey data collection
Cool case features
What do you like best about the product?
Different capabilities to support our customers
What do you dislike about the product?
Not any at all. Overall, functions support us
What problems is the product solving and how is that benefiting you?
Ability to track interactions with our internal cusromers
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