Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Democratization of Technology
What do you like best about the product?
Engages the business and IT in solutioning and onnovation
What do you dislike about the product?
Can be pricey, or hard to get a good understanding of the licensing/skus/add-ons/etc
What problems is the product solving and how is that benefiting you?
Consolidates all of our support channels into a single console/experience. Eliminated a ton of external systems, streamlines agent training, improved handle times etc.
Can recommend
What do you like best about the product?
Very convenient for customer service team.
What do you dislike about the product?
Not that user friendly for newcomers, hard to onboard people who are not deeply with Salesforce.
What problems is the product solving and how is that benefiting you?
Collecting all information about customers to one place, that different departments can have access and have same transparent information.
1,5 years in use
What do you like best about the product?
Will bring huge impact, flexibility and all channels will be combined in one place
What do you dislike about the product?
Overwhelming and overloaded with features
What problems is the product solving and how is that benefiting you?
This platform is unifying various functions to better serve customers while also reducing the workload for the back office. It effectively brings everything together, streamlining processes and improving efficiency for both customers and staff.
Huge Impact and overwhelming
What do you like best about the product?
Service Cloud brings all the requests from all different channels together and makes them transparent. Service employees can easily follow up on all the different customer requests
What do you dislike about the product?
Overloaded with features what makes it confusing
It can not be used well mobile
It can not be used well mobile
What problems is the product solving and how is that benefiting you?
One platform brings everything together and makes contact the customer easy
Combines excellent service with CRM Data
Combines excellent service with CRM Data
Service cloud helps our work for e stay organized.
What do you like best about the product?
Service cloud has helped our workforce organize better.
What do you dislike about the product?
Case management and easy work order scheduling.
What problems is the product solving and how is that benefiting you?
Help us be more public facing.
Business solution for the future
What do you like best about the product?
Single source for customer information to be used internally. Benefits our associates to have a customer 360 to ensure they are providing the best support possible
What do you dislike about the product?
Encountering a lot of limitations in reporting and leveraging enhanced features due to customizations that have been makes during implementation. Recommend sticking to out of box as much as possible or partner with a consultant to provide the best solutions to meet you to your business goals.
What problems is the product solving and how is that benefiting you?
Case management - giving insight into resolving customer issues and process flows. These insights give us an opportunity to evaluate our current process flow and escalation paths.
Service Cloud Review
What do you like best about the product?
Helps better assist customers in a timely manner
What do you dislike about the product?
None to mention, Support features are working as expected
What problems is the product solving and how is that benefiting you?
Organize and assist customer issues and after sales managment
The tool to change the citizen's experience
What do you like best about the product?
It allows the citizen to interact with the institution in a natural, intuitive way, with all the information in one place. It supports decision-making processes with real-time information.
What do you dislike about the product?
Initially, the implementation process requires specialized knowledge; however, once you delve into understanding the tool, it becomes your best ally.
What problems is the product solving and how is that benefiting you?
Communication and interaction with citizens has been transformed thanks to Salesforce Service Cloud, offering an experience designed with every detail and action for their benefit.
Service Cloud simplifies our customer service activities
What do you like best about the product?
connection with marketing and sales
interface
interface
What do you dislike about the product?
doesn't have all data points I would like
can be cumbersome
can be cumbersome
What problems is the product solving and how is that benefiting you?
Connect service to sales and marketing
Dreamforce
What do you like best about the product?
Service console allows agents to focus on contact information, case details, account information; all within one tab
What do you dislike about the product?
Pricing is little expensive for midsize companies
What problems is the product solving and how is that benefiting you?
1. Automating customer service
2. Getting customer feedback
2. Getting customer feedback
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