Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Higher Ed
What do you like best about the product?
I like the customer 360 view while supporting customers.
What do you dislike about the product?
Not necessarily a dislike but there is a lot to learn to know the full capacity.
What problems is the product solving and how is that benefiting you?
Better customer support
Great product!
What do you like best about the product?
Makes out customer service better, and our business as well
What do you dislike about the product?
Nothing at all, service cloud is fantastic
What problems is the product solving and how is that benefiting you?
Helping us track all cases and knowledge
The Right Fit
What do you like best about the product?
The seemless customer and technician tracking w/status of products.
What do you dislike about the product?
I have not found any issues when using the product.
What problems is the product solving and how is that benefiting you?
Accurate and effective tracking of products and technicians.
You can stop your search here…
What do you like best about the product?
Salesforce service cloud is a set it and forget it option because it offers so many amazing upgrades and keeps up,and even ahead of, all other technology and offersunified experience for your service teams and all of your channels.
What do you dislike about the product?
No real downsides other than implementation and cost, which could be a factor for some, however, it is very much worth it in the long run to have a system as robust as this.
What problems is the product solving and how is that benefiting you?
Omni channel Communication and case deflection.
Salesforce Service Cloud helped me improve my Contact Center Operations!
What do you like best about the product?
The ability to integrate all of my data in one system has been delightful. Previously, staff were accessing several distinct systems to find everything they need to do their jobs. Now, it's (almost) all in Salesforce and accessible with a few clicks of a button.
What do you dislike about the product?
Having all of our data in one system is really only scary in the event Salesforce isn't available when it's needed. Luckily, we have only had one instance of that (but it really showed that we have moved all the important information into Salesforce!)
What problems is the product solving and how is that benefiting you?
Having Omni-Channel and Omni-Supervisor routing all of the work and allowing my managers to keep track of who is doing what on a daily basis has really streamlined our operations. It allows us to pivot when we see a channel getting backed up and it helps us identify gaps in process quickly through reporting.
A solution that improves service quality and assists agents in their work
What do you like best about the product?
The possibility of communicating through multiple channels, case management, and having all customer information in one place.
What do you dislike about the product?
Some restrictions of omnichannel regarding task management.
What problems is the product solving and how is that benefiting you?
Communications with clients, obtaining information, process automation according to the type of cases, obtaining recommendations.
Service cloud
What do you like best about the product?
Field service and servixe management and operations streamline
What do you dislike about the product?
Not Applicable as it has been helpful in general
What problems is the product solving and how is that benefiting you?
Customer self service
Service cloud is extremely powerfu for case management
What do you like best about the product?
It's an all-in-one workspace. you can do so much without changing screens
What do you dislike about the product?
I haven't really found any major downsides
What problems is the product solving and how is that benefiting you?
it helps our agents do more without changing screens
Immensely valuable customer service platform
What do you like best about the product?
Service Cloud excels in case management, real-time reporting, and AI-Einstein. It boosts our advocate efficiency and customer satisfaction, combined with Knowledge and Feedback Management
What do you dislike about the product?
My favorite feature, its flexibility, is also a hinderance as it can be customized so much that you can get yourself in trouble. Remember to configure first - avoid customization wherever possible to stay agile and easily adopt new capabilities.
What problems is the product solving and how is that benefiting you?
Customer case management and support
Review on Service Cloud's presence in Salesforce community
What do you like best about the product?
Einstein AI for service cloud is an amazing tool set!
What do you dislike about the product?
Currently, I do not have anything to dislike about Salesforce service cloud
What problems is the product solving and how is that benefiting you?
It takes load off the service agents
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