Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud review
What do you like best about the product?
For us the service cloud offers client insight into our processes. The customer service team is able to quickly assist our clients in solving complex issues
What do you dislike about the product?
Case assignments can be problematic at times. It would be nice to allow the manager the ability to easily mark a representative out of the office and have cases automatically reassigned
What problems is the product solving and how is that benefiting you?
Salesforce service cloud provides us with the ability to quickly address their issues and lead to a quick resolution. The analytics portion is essential for providing insights into pain areas
We have been using for our internal teams and that has been great
What do you like best about the product?
Low code platform which enables developers to build features
What do you dislike about the product?
Not everything what customer needs is avaiaoble
What problems is the product solving and how is that benefiting you?
For our contact center we use Salesforce device cloud
We used Service Cloud to change our existing process to cases
What do you like best about the product?
We are able to use Omni Channel routing to assign cases
What do you dislike about the product?
We would like to be able to easily convert all work related things to cases without having to do a lot of work
What problems is the product solving and how is that benefiting you?
We are able to measure and track the time it took to resolve the case since we can group all activities in the case
Fantastic tool for SaaS EMR Service Team management
What do you like best about the product?
I have so much visibility and control over my agents productivity. Dashboards and reports help me lead by exception and help my end users develop personal goals and easily track them. Having this data supports effective decision making and roadmapping.
What do you dislike about the product?
There is nothing that I dislike about it.
What problems is the product solving and how is that benefiting you?
Reporting and dashboarding is helping me make business cases for investments with my c-suite. It's also help me identify team and personal trends to develop quarterly goals.
Service Cloud
What do you like best about the product?
Case management
Entitlements
Milestones
Entitlements
Milestones
What do you dislike about the product?
Nothing as such everything seems to be good
What problems is the product solving and how is that benefiting you?
Contact center
Product manager
What do you like best about the product?
Case object , ability to open service requests and categorize , ability to connected to heroku
What do you dislike about the product?
Trigger integration is bad , always hitting governance limits , data integration with AWS data lake is not great . Need to
Explore data cloud and its integrations
Explore data cloud and its integrations
What problems is the product solving and how is that benefiting you?
Patient support services for pharma
360 view of your customers
What do you like best about the product?
Inter connectivity with queues, cases, and managing work all in one place. Service Cloud when integrated with other Salesforce applications, users are able to experience also the partnership with others part of the Salesforce ecosystem.
What do you dislike about the product?
There is nothing I dislike about it. So far it has worked great in solving for client issues, splicing real problems in real time. I also appreciate the ability it has to connect with other solutions.
What problems is the product solving and how is that benefiting you?
Managing cases for users in Service Cloud. Contact centers when integrated with Voice Cloud or Enablement Sites, the experience is just comlely around the customer and the gent.
Making service a one stop shop
What do you like best about the product?
Ability to route cases to different teams and departments. Allows the teams to work together seamlessly.
What do you dislike about the product?
Ability to assign something to a queue as well as a person at the same time doesn't exist. Also the limitation on skill based routing hurts us at times.
What problems is the product solving and how is that benefiting you?
Having everyone in one place and able to work together wasily
Salesforce Service Cloud Product Recommendation
What do you like best about the product?
Service capabilities- Case management, Omni channel and Chat bot
What do you dislike about the product?
Nothing concerning. We utilize most of the OOTB service features
What problems is the product solving and how is that benefiting you?
Product services and issues
Service cloud for omni channel exp
What do you like best about the product?
Ability to manage email , web , phone based case management
What do you dislike about the product?
Lack of native capabilities for service delivery including project and resource management
What problems is the product solving and how is that benefiting you?
Allowing us to scale our support and service experience using multiple channels in a seem less way while reducing cost.
showing 3,681 - 3,690