Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Great Service
What do you like best about the product?
Easy to setup and get ready to move on the track
What do you dislike about the product?
Embedded script sometimes creates unnecessary repetition in the DOM and hard to figure out
What problems is the product solving and how is that benefiting you?
Helpfull to keep in touch with customers
Service Cloud
What do you like best about the product?
Out of the box funcationalities. Easy integrations. Customer suport response. Its been really easy to setup for the first time.
What do you dislike about the product?
Best CRM is service cloud found in the market
What problems is the product solving and how is that benefiting you?
Great Out of the box Service Cloud functionalities around Case Management and Omni Channel
Salesforce CRM is GOAT. Every Sales / Service Team must have
What do you like best about the product?
Easy of use. Login from anywhere, any time, any device.
Cloud instracture, Good Performance.
Simple Tabular UI for ease of use. point and click configuration.
Cloud instracture, Good Performance.
Simple Tabular UI for ease of use. point and click configuration.
What do you dislike about the product?
I would like to see to increased storage file size for users.
What problems is the product solving and how is that benefiting you?
Customers can diretly enter their Sales data into our systems. Also do partnership with business.
Service cloud session at DF23 was amazing
What do you like best about the product?
The best part of service cloud is that it puts customers first by connecting them with support agents when the customer most needs assistance. Service cloud console provides a great view into the support agents work stream
What do you dislike about the product?
There is nothing I dislike about service cloud
What problems is the product solving and how is that benefiting you?
Service cloud is solving the problem of contact issue resolution
Truly enabling customer 360
What do you like best about the product?
Service cloud has truly helped our service team provide a more holistic and concierge touch to all our interactions by bridging the gap between our sales and service teams, and between different products lines- all of which were previously heavily siloed.
What do you dislike about the product?
Screens could be 'prettier' and less clunky. Users still have many clicks and we've had to customize a lot to try to get around that.
What problems is the product solving and how is that benefiting you?
Connecting our once disparate data sources into a single space that allows for more complete analysis to better serve our customers
Love Service Cloud!
What do you like best about the product?
Very easy to develop and launch - low and no code solution that met all requirements
What do you dislike about the product?
There could have been more core options for email to case and integration with phone systems.
What problems is the product solving and how is that benefiting you?
Replaced home grown system for case management and contact otes
Enabling customer success
What do you like best about the product?
The service console and integration with Sales Cloud is crucial to our success
What do you dislike about the product?
I am looking forward to better bot capabilities
What problems is the product solving and how is that benefiting you?
One stop shop for our customer success
Business process owner servicing a Salesforce module
What do you like best about the product?
User friendly, native integration, easy enhancement/change management
What do you dislike about the product?
A lot of custom coding required
Certain bugs/defects can't be replicated
Certain bugs/defects can't be replicated
What problems is the product solving and how is that benefiting you?
Digital collection of apheresis data.
fast and responsive
What do you like best about the product?
It is easy to set up. Easy to create assignment rules for all cases to be routed to the correct teams and agents on all the channels used by customers. On top of ghat it provides all the necessary data back to sales teams when they work on the next opportunity with the customers
What do you dislike about the product?
Limits on the criteria assignment rules of cases.
What problems is the product solving and how is that benefiting you?
Medical product Inquiry, delivery information, information requests, general help desk
Easy to use app for managing customer inquiries
What do you like best about the product?
Service Cloud is very simple to use to track incoming emails and web form submissions. Records can automatically be assigned to a Queue or an individual user. Once a case is owned by the user, they can select knowledgebase articles and email templates to respond to the customer from within Service Cloud
What do you dislike about the product?
Phone/CTI integration is an add-on product or a 3rd party application and not included with the standard licensing for Service Cloud. Same is true for other mediums such as social media and SMS.
What problems is the product solving and how is that benefiting you?
We use service cloud to track inbound customer support requests that are either technical or billing in nature. We track when they are in, the customer they're attached to and how long to resolve
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